Anti Fraud Engineer at Sinch

• Monitor, detect, and investigate fraudulent activity across messaging and voice traffic, including scams, phishing, AIT (Artificially Inflated Traffic), and abuse patterns. • Analyze large volumes of traffic data to identify anomalies, trends, and emerging fraud tactics. • Work closely with engineering, security, and operations teams to mitigate fraud risks and improve detection processes. • Apply rule-based and analytical approaches to reduce false positives while maintaining platform integrity. • Document fraud cases, root causes, and preventive measures to support internal teams and client escalations. • Contribute to continuous improvement of anti-fraud tools, monitoring systems, and workflows. • Support global clients by ensuring compliance, platform trust, and protection against financial and reputational risk. • Monitor, detect, and investigate fraudulent activity across messaging and voice traffic, including scams, phishing, AIT (Artificially Inflated Traffic), and abuse patterns. • Analyze large volumes of traffic data to identify anomalies, trends, and emerging fraud tactics. • Work closely with engineering, security, and operations teams to mitigate fraud risks and improve detection processes. • Apply rule-based and analytical approaches to reduce false positives while maintaining platform integrity. • Document fraud cases, root causes, and preventive measures to support internal teams and client escalations. • Contribute to continuous improvement of anti-fraud tools, monitoring systems, and workflows. • Support global clients by ensuring compliance, platform trust, and protection against financial and

Social Media Manager at Freelance

Managed end-to-end digital operations, including social media management across LinkedIn, Facebook, and Instagram, focusing on content planning, creation, and audience engagement. Handled appointment booking and calendar coordination to streamline client scheduling and improve workflow efficiency. Utilized CRM tools such as HubSpot and LinkedIn Sales Navigator to manage leads, track customer interactions, and support sales pipelines. Provided customer service support by responding to inquiries, resolving issues, and maintaining strong client relationships. Assisted in sales activities including lead generation, outreach, and follow-ups. Managed email communications, ensuring timely responses and organized inbox systems. Created engaging content tailored to brand voice, helping increase visibility and audience engagement across digital platforms.

Senior Fraud Officer at HSBC

Proficient in preventing fraudulent activities and mitigating confirmed fraud incidents. Skilled in reporting unusual financial crime activities and investigating flagged accounts to address potential fraud. Experienced in troubleshooting online banking issues to ensure seamless customer experience. Expertise in preventing money laundering activities and conducting comprehensive KYC (Know Your Customer) procedures. Advanced knowledge of AML (Anti-Money Laundering) regulations and data privacy compliance. Strong problem-solving, decision-making, and analytical skills to effectively address complex challenges. A reliable team player who can work collaboratively or independently with minimal supervision. Demonstrated ability in project management, ensuring efficient planning, execution, and completion of tasks to meet organizational goals.

Senior Fraud Officer at HSBC Electronic Data Processing Philippines

Led fraud prevention and detection initiatives, real-time monitoring of suspicious activity, and mitigation of potential threats. Conducted risk assessments, AML/KYC checks, and ensured platform safety and compliance. Collaborated with cross-functional teams to address emerging fraud trends, produced actionable insights through analytics and reporting, and maintained escalation processes. Provided coaching to new team members and contributed to SOP development.

Fraud Analyst at Concentrix Philippines / Convergys

Investigated and mitigated fraudulent activity, conducted detailed reviews of customer transactions and receipts, and communicated confirmed fraud cases to customers. Managed fraud prevention activities, tracked fraud patterns, and supported customer service with fraud-related inquiries. Collaborated on process improvements and helped safeguard customer accounts.