Hello, Greetings! I am writing this letter to inform you that I intend to apply for your position of Virtual Assistant as advertised on Linkedin. I was part of Wipro team from 2018 until June 2025 as Technical support on Takeda Medical and Estee Lauder projects. My knowledge and experience leads me to believe that I am equipped with the skills to make me a good candidate for this position. Throughout my seven-year tenure at Wipro, I developed a deep understanding of technical troubleshooting and client relationship management within high-stakes medical and retail environments. Beyond my recent technical roles, I have many years experience in different companies and different positions like: Team leader, Content moderator, Social Media Marketing, Business Analyst, Product Manager, Customer Support. This diverse background allows me to approach challenges with a versatile perspective, whether it involves leading a team to meet KPIs, analyzing business requirements, or managing product lifecycles. Attached an updated copy of my resume. I am confident that my multi-disciplinary expertise will bring significant value to your team. Do not hesitate to contact me via phone_Phone details not available. Sign in: https://www.twine.net/signup_ or email _Email not available. Sign in: https://www.twine.net/signup_ to schedule an interview. Thank you considering me for this position. I look forward to speaking with you. Best regards, Raluca Ungureanu…

Raluca Ioana Ungureanu

Hello, Greetings! I am writing this letter to inform you that I intend to apply for your position of Virtual Assistant as advertised on Linkedin. I was part of Wipro team from 2018 until June 2025 as Technical support on Takeda Medical and Estee Lauder projects. My knowledge and experience leads me to believe that I am equipped with the skills to make me a good candidate for this position. Throughout my seven-year tenure at Wipro, I developed a deep understanding of technical troubleshooting and client relationship management within high-stakes medical and retail environments. Beyond my recent technical roles, I have many years experience in different companies and different positions like: Team leader, Content moderator, Social Media Marketing, Business Analyst, Product Manager, Customer Support. This diverse background allows me to approach challenges with a versatile perspective, whether it involves leading a team to meet KPIs, analyzing business requirements, or managing product lifecycles. Attached an updated copy of my resume. I am confident that my multi-disciplinary expertise will bring significant value to your team. Do not hesitate to contact me via phone_Phone details not available. Sign in: https://www.twine.net/signup_ or email _Email not available. Sign in: https://www.twine.net/signup_ to schedule an interview. Thank you considering me for this position. I look forward to speaking with you. Best regards, Raluca Ungureanu…

Available to hire

Hello,
Greetings!
I am writing this letter to inform you that I intend to apply for your position of Virtual Assistant as advertised on Linkedin.
I was part of Wipro team from 2018 until June 2025 as Technical support on Takeda Medical and Estee Lauder projects. My knowledge and experience leads me to believe that I am equipped with the skills to make me a good candidate for this position. Throughout my seven-year tenure at Wipro, I developed a deep understanding of technical troubleshooting and client relationship management within high-stakes medical and retail environments.
Beyond my recent technical roles, I have many years experience in different companies and different positions like: Team leader, Content moderator, Social Media Marketing, Business Analyst, Product Manager, Customer Support. This diverse background allows me to approach challenges with a versatile perspective, whether it involves leading a team to meet KPIs, analyzing business requirements, or managing product lifecycles.
Attached an updated copy of my resume. I am confident that my multi-disciplinary expertise will bring significant value to your team. Do not hesitate to contact me via phone_Phone details not available. Sign in: https://www.twine.net/signup_ or email Email not available. Sign in: https://www.twine.net/signup to schedule an interview.
Thank you considering me for this position. I look forward to speaking with you.
Best regards,
Raluca Ungureanu

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Language

Romanian, Moldavian, Moldovan
Fluent
English
Fluent
German
Advanced

Work Experience

Technical Support Specialist at Wipro Limited (for Estee Lauder)
May 1, 2018 - June 1, 2025
For Estee Lauder clients: managing queues with incidents, tickets, chats (ServiceNow), and phone calls. Authentication and privileged access management in Active Directory; password reset and ForgeRock enrollment. Contributing to access security policies and access controls. Troubleshooting: password resets, account unlocks, Office and Windows access, VPN, Cisco AnyConnect, Wi-Fi, network drives. Intune: device enrollment checks. Remote assistance via Remote Desktop Connection and Company Portal. Proactive queue management and ticket routing (Remedy). Trainer assistant and SLA performance management.
Content Moderator and Social Media Marketing at Decorio/Tomatina/Ecovital/ Wee Swim/ Land of Hobbies
January 1, 2015 - March 1, 2018
Content moderation of website content (videos, images, text). Social media management across platforms (Facebook, Instagram, YouTube) with review and publishing of relevant, original content. Social media marketing tasks, brand promotion, and audience targeting; content planning and publishing schedules; feedback collection from customers and sales teams.
Customer Support at Total Media Software
August 1, 2014 - December 1, 2014
Online casino client support via email and phone: pricing, account management, closing accounts; weekly reports; training for new employees; collaboration with management on sales strategy.
Business Analyst at Constar
January 1, 2013 - December 31, 2014
Property Services and Facility Management for Bank Buildings: administration of real estate properties nationwide; handling payments for facilities; coordinating country-wide teams; weekly reports.
Product Manager at Monsena
January 1, 2009 - December 31, 2012
Sales activity; client relations and direct sales; marketing (catalogs, mailings, promotional activities); accounting (import documents); collaboration with Mentor Program; invoicing and customer communications.
Specialist – Closing total damages at RCI Banque
January 1, 2008 - December 31, 2009
Closing total damages contracts; Charisma Program; client support on damages payout; calculating payout amounts; document preparation; liaison with insurance company.
Team Leader-Back Office at Bitech Company
January 1, 2005 - December 31, 2008
Centralized interface management of phone bills from Italy; customer account verification; payment checks; coordinating data entry operators; training new employees; daily reports to Italian manager.
Team Leader - Back Office at Gazeta Sporturilor
January 1, 2000 - January 31, 2005
Team leadership for back office in marketing; task oversight and training; shift planning and daily manager reporting.

Education

Photoshop at Absolute School
January 1, 2016 - December 31, 2016
Graphic Design at Absolute School
January 1, 2016 - December 31, 2016
HTML+CSS, Web Design at Fondul Social European
January 1, 2015 - December 31, 2015

Qualifications

Relatii Internationale
January 1, 2000 - December 31, 2004

Industry Experience

Media & Entertainment, Professional Services, Software & Internet, Telecommunications, Retail