Conrado Bien L. Ramos

Led vendor supplier relationship management and supply chain risk activities. Performed KYS assessments for vendors prior to onboarding, facilitated Supplier Business Reviews, and maintained SRM systems, dashboards, and program documentation. Served as the main point of contact for third-party SRM and Supply Chain Risk Management system providers, mapped critical supply chains for strategic suppliers, and assessed supply chain risks. Monitored project milestones and deliverables to support ongoing SRM and risk program execution.

Managed vendor operations and vendor performance in support of claims workflows. Monitored claims daily via a Vendor Assignment Tool, reviewed sourcing requests to ensure proper routing, cost optimization, compliance with policies, and timely delivery. Owned contract management activities including SOWs, commercials, addendums, and related documents. Coordinated cross-functionally with TPCR, Legal, Finance/Accounting, and Engineering, and ran quarterly vendor performance management for law firms and loss adjusters. Supported sourcing and onboarding of new vendors through due diligence, compliance checks, and fraud checks, and contributed to RFPs for new and renewal of panel vendors across APAC (AU, NZ, HK, SG).

Owned inbound product supply chain visualization and planning. Developed and maintained a rolling demand forecast model in collaboration with demand planning, managed long-term product demand forecast, and communicated forecasts to vendors. Conducted contract management for SOWs, commercials, and addendums, and worked with cross-functional stakeholders including Legal, Finance/Accounting, and Engineering. Overseen global supply and demand status for relevant products and maintained procurement lead times to optimize inbound logistics spend.