Available to hire
I am a personable and energetic receptionist with over four years of experience delivering excellent customer service in hospitality and sales environments. I enjoy helping guests and clients feel welcome while handling inquiries with professionalism and a proactive mindset.
My strengths include clear communication, problem solving, multitasking, and strong organizational skills. I am comfortable managing schedules, coordinating appointments, and supporting teams with administrative tasks, data entry, and follow-through to ensure smooth operations.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Arabic
Fluent
English
Fluent
Work Experience
Receptionist at Meramees Hotel
December 1, 2020 - September 30, 2025Answered high-volume phone calls, greeted guests, scheduled appointments for tours, resolved customer issues, and drafted professional communications; maintained a clean, welcoming reception area and provided information to clients and vendors.
Telesales Agent at DGTL Company
June 1, 2021 - September 30, 2025Delivered scripted sales talks, provided product information, recorded customer details, handled inbound calls, and escalated issues as needed to appropriate departments.
Telesales Agent at Symbios Company
May 1, 2022 - September 30, 2025Generated leads via phone and email, set client appointments, introduced company services, and verified contact information for proper routing.
Telemarketer at UMC Company
October 1, 2022 - September 30, 2025Processed leads, represented Loops Live to customers, explained app features, assisted with download and sign-up, and collected IDs for routing to the proper department.
Receptionist at Meramees Hotel
December 1, 2020 - September 30, 2025Responded to high-volume calls and fielded inquiries from guests, vendors, and clients; maintained a clean, welcoming reception area; directed callers to appropriate staff; corresponded with clients via email, telephone, and mail; drafted professional trip and tour programs; scheduled and confirmed appointments for tours and trips; resolved customer problems and complaints; welcomed guests and provided information and directions.
Telesales Agent at DGTL Company
June 1, 2021 - September 30, 2025Delivered scripted sales talks to customers via manual and automatic dialing; developed strong interpersonal skills with a confident and persuasive approach; provided information about products and services including membership details; recorded customer contact information; answered calls, took messages, and transferred calls to appropriate personnel; resolved questions and escalated issues as needed.
Telesales Agent at Symbios Company
May 1, 2022 - September 30, 2025Generated leads from Google and approached prospects via phone calls and emails; set appointments between clients and customers; introduced company services and provided product details; verified contact information and forwarded data to the proper department.
Telemarketer at UMC Company
October 1, 2022 - September 30, 2025Received data and leads; approached customers on behalf of Loops Live; explained application features and benefits; assisted customers to download and sign up; collected ID details and forwarded to the appropriate department after sign-up.
Receptionist at Meramees Hotel
December 31, 2020 - October 1, 2025Answered high-volume calls and fielded inquiries; directed calls to appropriate personnel; maintained reception area; greeted guests and visitors; scheduled and confirmed tours and trips; wrote professional itineraries; resolved customer problems and complaints.
Telesales Agent at DGTL Company
June 1, 2021 - October 1, 2025Delivered scripted sales talks to customers; provided product/service information; recorded contact details; handled inbound/outbound calls and escalated issues to proper departments; answered questions with knowledge responses; troubleshot issues as needed.
Telesales Agent at Symbios Company
May 1, 2022 - October 1, 2025Generated leads from Google; set appointments between clients and customers; introduced company services and provided details; collected contact information and forwarded to proper departments.
Telemarketer at UMC Company
October 1, 2022 - October 1, 2025Received data and leads from team leader; approached customers on behalf of Loops Live; explained application features and benefits; assisted customers to download and sign up; collected ID for routing to the proper department.
Receptionist at Meramees Hotel
December 1, 2020 - October 2, 2025Answered high-volume telephone calls and fielded inquiries from clients and vendors; maintained a clean and welcoming reception area; directed callers to appropriate personnel; corresponded with clients via email and telephone; prepared professional documents for trips and tours; scheduled and confirmed appointments and meetings; resolved customer problems and complaints; greeted guests and visitors, providing information and guidance.
Telesales Agent at DGTL Company
June 1, 2021 - October 2, 2025Delivered scripted sales talks to customers via manual and automatic dialing; built strong interpersonal skills with a confident, persuasive approach; provided information about products and services including membership details; recorded customer contacts; handled calls, messages, and escalation as needed; scheduled and followed up on leads.
Telesales Agent at Symbios Company
May 1, 2022 - October 2, 2025Generated leads from online sources and approached them via phone and email; set appointments between clients and customers; presented company services and product details; collected and forwarded contact information to the appropriate department.
Telemarketer at UMC Company
October 1, 2022 - October 2, 2025Received data and leads from the team leader; approached customers on behalf of Loops Live; introduced the application and outlined features and benefits; assisted customers with downloading and signing up; collected IDs for proper department handling.
Receptionist at Meramees Hotel
December 1, 2020 - December 1, 2020Answered telephone lines and field inquiries from clients, vendors, and other callers; kept reception area clean; directed high-volume calls to appropriate personnel; corresponded with clients via email, telephone or postal mail; drafted professional documents for trips, safaris and tours; scheduled and confirmed appointments for tours; resolved customer problems and complaints; welcomed guests with friendly greetings and provided information; assisted visitors and directed them to appropriate offices.
Telesales Agent at DGTL Company
June 1, 2021 - June 1, 2021Delivered scripted sales talks to customers via phone; built strong sales and interpersonal skills; provided information about products and services including membership details; recorded contact information; answered calls and transferred to appropriate staff; responded to questions; troubleshot issues and escalated when needed; supported inbound inquiries and verified customer information and orders.
Telesales Agent at Symbios Company
May 1, 2022 - May 1, 2022Generated leads from Google and contacted prospects via phone calls and emails; set appointments between clients and customers; introduced company services and offerings; provided additional product details when requested; verified client data and forwarded information to the proper department.
Telemarketer at UMC Company
October 1, 2022 - October 1, 2022Received data and leads from the team leader; approached customers on behalf of Loops Live; explained app features and benefits; assisted customers with downloading and signing up; collected ID information to route to the proper department.
Education
Bachelor of Laws at Helwan University Faculty Of Law
January 1, 2017 - January 1, 2022Bachelor of Laws at Helwan University Faculty Of Law
January 1, 2017 - January 1, 2022Bachelor of Laws at Helwan University Faculty Of Law
January 1, 2017 - December 31, 2022Bachelor of Laws (LLB) at Helwan University Faculty Of Law
January 1, 2017 - January 1, 2022Law at Helwan University Faculty Of Law
January 1, 2017 - December 31, 2022Qualifications
Industry Experience
Travel & Hospitality, Professional Services, Retail, Other, Media & Entertainment, Telecommunications
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Writer
We have the best writer experts on Twine. Hire a writer in Cairo today.