Bramwel Liluma

Managed HR records and ensured accurate employee file updates, including employee record keeping and regular file maintenance. Supported leave management through structured leave tracking and coordination. Handled attendance management to ensure consistent records. Conducted interviews and supported locum staffing processes to meet operational needs. Prepared payroll to support timely employee compensation.

Performed survey responses and handled multiple short-task workflows across different platforms. Worked as a data annotator focusing on data labeling, tagging, and quality control. Managed edge cases and followed task guidelines to ensure accuracy. Completed collaboration tasks including audio translation, video translation, and survey-related response processing. Also worked with TranscribeMe as a transcriber, including transcription and translation tasks.

Managed customer relationships and supported portfolio management by monitoring client needs and follow-ups. Ensured strong customer communication and service quality. Opened new portfolios for new clients and maintained a consistent relationship with existing customers. Supported timely loan payments through customer engagement and follow-up to reduce delays.