Training and Learning & Development professional with 6 years of aviation experience, complemented by corporate training and communication facilitation roles. My background spans commercial aviation, cabin crew instruction, and structured corporate learning environments, where I have delivered classroom and virtual training programs focused on service excellence, professional grooming standards, and team development. Recognised for strong communication capability, I specialise in presentation delivery, verbal articulation, and fostering confident, professional interactions across diverse learner groups. In addition to facilitation, I have contributed to curriculum design, onboarding programs, and structured learning materials aligned with organisational standards and compliance frameworks. Operating within high-performance, safety-driven environments has strengthened my professionalism, clarity of communication, and ability to uphold consistent service and brand standards. I am particularly interested in opportunities within Learning & Development, Training, Professional Communication, and Service Excellence functions where structured training and strong communication are central to performance excellence.

Paramjit Kaur Ranzeyy

Training and Learning & Development professional with 6 years of aviation experience, complemented by corporate training and communication facilitation roles. My background spans commercial aviation, cabin crew instruction, and structured corporate learning environments, where I have delivered classroom and virtual training programs focused on service excellence, professional grooming standards, and team development. Recognised for strong communication capability, I specialise in presentation delivery, verbal articulation, and fostering confident, professional interactions across diverse learner groups. In addition to facilitation, I have contributed to curriculum design, onboarding programs, and structured learning materials aligned with organisational standards and compliance frameworks. Operating within high-performance, safety-driven environments has strengthened my professionalism, clarity of communication, and ability to uphold consistent service and brand standards. I am particularly interested in opportunities within Learning & Development, Training, Professional Communication, and Service Excellence functions where structured training and strong communication are central to performance excellence.

Available to hire

Training and Learning & Development professional with 6 years of aviation experience, complemented by corporate training and communication facilitation roles.

My background spans commercial aviation, cabin crew instruction, and structured corporate learning environments, where I have delivered classroom and virtual training programs focused on service excellence, professional grooming standards, and team development. Recognised for strong communication capability, I specialise in presentation delivery, verbal articulation, and fostering confident, professional interactions across diverse learner groups.

In addition to facilitation, I have contributed to curriculum design, onboarding programs, and structured learning materials aligned with organisational standards and compliance frameworks. Operating within high-performance, safety-driven environments has strengthened my professionalism, clarity of communication, and ability to uphold consistent service and brand standards.

I am particularly interested in opportunities within Learning & Development, Training, Professional Communication, and Service Excellence functions where structured training and strong communication are central to performance excellence.

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Language

English
Fluent
Malay
Fluent
Panjabi, Punjabi
Advanced
Hindi
Intermediate
Urdu
Intermediate

Work Experience

Cabin Crew at Batik Air Malaysia / Malaysia Airlines
May 1, 2017 - June 1, 2020
Delivered professional in-flight service to up to 180 passengers on Boeing 737-800; ensured safety and service standards; promoted onboard duty-free sales; maintained customer satisfaction.
Cabin Crew Instructor & English Trainer at Skyvax Aerospace Training Center
June 1, 2021 - March 1, 2022
Delivered structured in-flight service excellence, grooming standards, and safety principles; designed aviation-focused English language modules; developed lesson plans, role-plays and assessments; coached trainees individually.
Training Specialist at Store Hub Design
June 1, 2022 - June 1, 2023
Designed and facilitated sales and non-sales training programs; delivered onboarding and upskilling workshops; developed comprehensive learning materials including SOPs, training manuals, and instructional videos; provided one-on-one coaching and performance feedback.
Cabin Crew at Malaysia Airlines (Batik Air Malaysia) / Batik Air
June 1, 2023 - January 1, 2026
Delivered professional in-flight service on Boeing 737-800; maintained safety, customer engagement and upsell targets; navigated onboard service to up to 180 passengers.
Cabin Crew at Malaysia Airlines
June 1, 2023 - January 1, 2026
Deliver exceptional customer service to diverse international clientele, addressing inquiries and resolving in-flight issues with empathy, professionalism and cultural sensitivity. Maintained immaculate grooming and onboard performance. Delivered onboarding and upskilling workshops for new hires and cross-functional teams. Supported onboard conflict resolution and emergency readiness.
Training Specialist at Store Hub
June 1, 2022 - June 1, 2023
Designed and facilitated sales and non-sales training programs aligned with organizational objectives. Delivered onboarding and upskilling workshop for new hires and cross-functional teams including Sales, Customer Service, and Support.
Cabin Crew at Malindo Air (Batik Air Malaysia)
May 1, 2017 - June 1, 2020
Delivered onboard service excellence for up to 180 passengers per flight (Boeing 737-800). Promoted onboard duty-free sales through effective customer engagement and product knowledge. Maintained accurate flight reports, incident logs and service records in compliance with aviation regulations. Selected as a member of Cabin Crew Welfare Committee; contributed to crew engagement initiatives and supported communication gaps with management.
Instructor & English Trainer at Skyvac Aerospace Training Center
June 1, 2020 - March 1, 2021
Delivered structured training programs for aspiring cabin crew covering in-flight service excellence, grooming standards, safety fundamentals, and soft skills development. Designed and facilitated aviation-focused English language modules, including professional communication, terminology, service etiquette, resume rewriting, and interview preparation. Developed comprehensive lesson plans, role-play simulations, and practical assessments to prepare trainees for real-world airline operations. Provided personalized coaching to enhance trainees’ confidence, communication clarity, and professional image.
PR & Marketing Specialist at Tin City Impact
April 1, 2021 - March 1, 2022
Developed and executed PR and marketing strategies to enhance brand visibility, stakeholder engagement, and media presence. Built and maintained strategic relationships with clients, public figures, government bodies, media organizations, and nonprofit partners. Assisted in the development and review of marketing collateral and promotional materials for key clients, including Soloce Asia. Managed multi-platform social media strategy, content creation, scheduling, and audience engagement across Instagram, Facebook, LinkedIn, and TikTok. Liaised directly with clients navigating addition recovery and mental health challenges with empathy, discretion, and professional communication.

Education

at Sultan Idris Education University, Malaysia
January 11, 2030 - February 26, 2026

Qualifications

First Aid & CPR
January 11, 2030 - February 26, 2026
Safety Management System (SMS)
January 11, 2030 - February 26, 2026
Aviation Security (AVSEC)
January 11, 2030 - February 26, 2026
Safety Investigator
January 11, 2030 - February 26, 2026
First Aid & CPR
January 11, 2030 - March 1, 2026
Safety Management System (SMS)
January 11, 2030 - March 1, 2026
Aviation Security (AVSEC)
January 11, 2030 - March 1, 2026

Industry Experience

Travel & Hospitality, Professional Services, Media & Entertainment, Transportation & Logistics, Education