Available to hire
I’m a Malaysia Airlines-trained cabin crew and international Training & Communication professional with a track record of delivering stellar in-flight service, safety, and passenger care across multicultural environments. I design engaging learning experiences, onboard onboarding, and promotional programs while coordinating cross-functional teams to elevate brand presence.
I excel at public-facing training, event coordination, and keynote-style communications, across UAE and Malaysia. My work blends empathy, professional presence, and a passion for comfort and safety, delivering positive experiences for customers, teams, and stakeholders alike.
Experience Level
Language
English
Fluent
Malay
Fluent
Panjabi, Punjabi
Advanced
Hindi
Intermediate
Urdu
Intermediate
Work Experience
Cabin Crew at Batik Air Malaysia / Malaysia Airlines
May 1, 2017 - June 1, 2020Delivered professional in-flight service to up to 180 passengers on Boeing 737-800; ensured safety and service standards; promoted onboard duty-free sales; maintained customer satisfaction.
Cabin Crew Instructor & English Trainer at Skyvax Aerospace Training Center
June 1, 2021 - March 1, 2022Delivered structured in-flight service excellence, grooming standards, and safety principles; designed aviation-focused English language modules; developed lesson plans, role-plays and assessments; coached trainees individually.
Training Specialist at Store Hub Design
June 1, 2022 - June 1, 2023Designed and facilitated sales and non-sales training programs; delivered onboarding and upskilling workshops; developed comprehensive learning materials including SOPs, training manuals, and instructional videos; provided one-on-one coaching and performance feedback.
Cabin Crew at Malaysia Airlines (Batik Air Malaysia) / Batik Air
June 1, 2023 - January 1, 2026Delivered professional in-flight service on Boeing 737-800; maintained safety, customer engagement and upsell targets; navigated onboard service to up to 180 passengers.
Cabin Crew at Malaysia Airlines
June 1, 2023 - January 1, 2026Deliver exceptional customer service to diverse international clientele, addressing inquiries and resolving in-flight issues with empathy, professionalism and cultural sensitivity. Maintained immaculate grooming and onboard performance. Delivered onboarding and upskilling workshops for new hires and cross-functional teams. Supported onboard conflict resolution and emergency readiness.
Training Specialist at Store Hub
June 1, 2022 - June 1, 2023Designed and facilitated sales and non-sales training programs aligned with organizational objectives. Delivered onboarding and upskilling workshop for new hires and cross-functional teams including Sales, Customer Service, and Support.
Cabin Crew at Malindo Air (Batik Air Malaysia)
May 1, 2017 - June 1, 2020Delivered onboard service excellence for up to 180 passengers per flight (Boeing 737-800). Promoted onboard duty-free sales through effective customer engagement and product knowledge. Maintained accurate flight reports, incident logs and service records in compliance with aviation regulations. Selected as a member of Cabin Crew Welfare Committee; contributed to crew engagement initiatives and supported communication gaps with management.
Instructor & English Trainer at Skyvac Aerospace Training Center
June 1, 2020 - March 1, 2021Delivered structured training programs for aspiring cabin crew covering in-flight service excellence, grooming standards, safety fundamentals, and soft skills development. Designed and facilitated aviation-focused English language modules, including professional communication, terminology, service etiquette, resume rewriting, and interview preparation. Developed comprehensive lesson plans, role-play simulations, and practical assessments to prepare trainees for real-world airline operations. Provided personalized coaching to enhance trainees’ confidence, communication clarity, and professional image.
PR & Marketing Specialist at Tin City Impact
April 1, 2021 - March 1, 2022Developed and executed PR and marketing strategies to enhance brand visibility, stakeholder engagement, and media presence. Built and maintained strategic relationships with clients, public figures, government bodies, media organizations, and nonprofit partners. Assisted in the development and review of marketing collateral and promotional materials for key clients, including Soloce Asia. Managed multi-platform social media strategy, content creation, scheduling, and audience engagement across Instagram, Facebook, LinkedIn, and TikTok. Liaised directly with clients navigating addition recovery and mental health challenges with empathy, discretion, and professional communication.
Cabin Crew Instructor & English Trainer at Skyvax Aerospace Training Center
June 1, 2017 - June 1, 2020Delivered structured in-flight service training, grooming standards, and safety fundamentals; developed aviation English language modules; created comprehensive lesson plans, role-plays, and practical assessments.
Cabin Crew at Malindo Air (Batik Air Indonesia)
May 1, 2017 - June 1, 2020Provided professional in-flight service to up to 180 passengers per flight on Boeing 737-800; maintained grooming standards and accurate flight documentation with safety and service adherence.
Instructor & Communications Trainer at General Assembly Malaysia
August 1, 2021 - August 1, 2022Collaborated with management to identify training needs and tailor workshops; designed comprehensive training for adult learners, focusing on communication, confidence, and professional presence; delivered interactive sessions with role-plays and peer feedback.
Education
at Sultan Idris Education University, Malaysia
January 11, 2030 - February 26, 2026Bachelor's Degree in Education/Training & Communication at Sultan Idris Education University
January 11, 2030 - April 23, 2026Qualifications
First Aid & CPR
January 11, 2030 - February 26, 2026Safety Management System (SMS)
January 11, 2030 - February 26, 2026Aviation Security (AVSEC)
January 11, 2030 - February 26, 2026Safety Investigator
January 11, 2030 - February 26, 2026First Aid & CPR
January 11, 2030 - March 1, 2026Safety Management System (SMS)
January 11, 2030 - March 1, 2026Aviation Security (AVSEC)
January 11, 2030 - March 1, 2026Level 3 Award in Education and Training (TQUK)
January 11, 2030 - April 23, 2026First Aid & CPR
January 11, 2030 - April 23, 2026Aviation Security (AVSEC)
January 11, 2030 - April 23, 2026Safety Management System (SMS)
January 11, 2030 - April 23, 2026Industry Experience
Travel & Hospitality, Professional Services, Media & Entertainment, Transportation & Logistics, Education, Other
Experience Level
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