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Dedicated and adaptable professional with hands-on experience in customer service, HR support, and virtual assistance. Skilled in handling customer inquiries, scheduling, and resolving concerns with empathy and attention to detail. Experienced across recruitment/admin support and customer-facing roles, with strong communication and problem-solving abilities. Seeking opportunities to apply service mindset, organizational skills, and ongoing learning in a dynamic work environment.…Dedicated and adaptable professional with hands-on experience in customer service, HR support, and virtual assistance. Skilled in handling customer inquiries, scheduling, and resolving concerns with empathy and attention to detail. Experienced across recruitment/admin support and customer-facing roles, with strong communication and problem-solving abilities. Seeking opportunities to apply service mindset, organizational skills, and ongoing learning in a dynamic work environment.

Regine Bulac

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Dedicated and adaptable professional with hands-on experience in customer service, HR support, and virtual assistance. Skilled in handling customer inquiries, scheduling, and resolving concerns with empathy and attention to detail. Experienced across recruitment/admin support and customer-facing roles, with strong communication and problem-solving abilities. Seeking opportunities to apply service mindset, organizational skills, and ongoing learning in a dynamic work environment.…Dedicated and adaptable professional with hands-on experience in customer service, HR support, and virtual assistance. Skilled in handling customer inquiries, scheduling, and resolving concerns with empathy and attention to detail. Experienced across recruitment/admin support and customer-facing roles, with strong communication and problem-solving abilities. Seeking opportunities to apply service mindset, organizational skills, and ongoing learning in a dynamic work environment.

Available to hire

Dedicated and adaptable professional with hands-on experience in customer service, HR support, and virtual assistance. Skilled in handling customer inquiries, scheduling, and resolving concerns with empathy and attention to detail.

Experienced across recruitment/admin support and customer-facing roles, with strong communication and problem-solving abilities. Seeking opportunities to apply service mindset, organizational skills, and ongoing learning in a dynamic work environment.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Chat Support / Advisor at OTS Corp (as written: OTS T Corp)

January 1, 2025 - December 31, 2025

Provided customer support by answering inquiries and supporting customers emotionally when needed. Focused on achieving the best resolution for each situation and ensuring customer concerns were addressed accurately and promptly.

HR Intern (Assistant in HR/Recruitment) at OTC or OTS Corp (as written: OTS T Corp / OTS Corp)

January 1, 2025 - Present

Supported the admin/HR team by handling employee records and assisting with recruitment-related tasks, including organizing assigned paperwork and supporting internal HR processes. Worked alongside HR staff to ensure documentation was maintained and employees’ records were properly organized.

HR Intern (employee records / recruitment) at Conce ntrix Artesys Embedded Power

January 1, 2025 - Present

Worked with the HR admin team to manage employee records and support recruitment-related tasks. Assisted in handling assigned sorting-related tasks under HR recruitment, and ensured documentation support and coordination as part of day-to-day HR operations.

HR Intern / Recruitment Support at Conce ntrix / Artesy Embedded PowerYazaki Torres Incorporated (as written: Concentrix / Artesy + Embedded + PowerYazaki Torres Incorporated)

January 1, 2024 - December 31, 2025

Assisted HR and recruitment administration by handling employee records, sorting and organizing materials such as chips, and supporting packing/scheduling tasks as assigned. Coordinated with HR recruitment processes and helped maintain organized documentation for employees/records.

Technical and Sales Representative at Teletech (as written: Teletech)

January 1, 2024 - December 31, 2024

Worked with U.S. clients by handling technical issues and supporting customers through troubleshooting. Also managed sales responsibilities with a customer-focused approach, including addressing inquiries and supporting customer needs to drive resolutions and sales outcomes.

Customer Support Specialist at Airbnb (as written: T a gayta y / Airbnb)

January 1, 2024 - December 31, 2024

Handled customer inquiries and assisted with issue resolution by scheduling and managing customer requests. Managed documentation/paperwork related to customer support and worked to provide the best resolution for different customer situations, including emotional/customer relationship handling.

Chat Support Advisor at Airbnb

January 1, 2024 - January 1, 2025

Handled customer inquiries and scheduling. Managed chat-based customer support and assisted with all required paperwork for the platform. Focused on providing effective resolutions and maintaining service quality.

Technical and Sales Representative at Concentrix

January 1, 2024 - Present

Worked with US clients handling technical issues and supporting troubleshooting. Managed sales to customers and communicated effectively to convert inquiries into sales while maintaining customer satisfaction.

Customer Support Specialist at Concentrix

January 1, 2024 - Present

Provided customer support by answering inquiries and assisting customers through issue resolution. Worked with the wider development team, managed customer inquiries, and ensured timely, accurate responses to support overall customer experience.

HR Intern (employee records / recruitment) at OTS T C orp

January 1, 2024 - January 1, 2025

Supported customers emotionally and helped drive resolutions across different situations. Handled HR/admin responsibilities including managing employee records and assisting with recruitment processes. Worked with customer inquiries and ensured effective support outcomes while maintaining professionalism.

Product Operations Operator / Customer Service (Immersion) at ROTC (as written: Production Operator / Immersion / OTS T Corp context)

January 1, 2020 - December 31, 2023

Managed logistics reports and supported customer complaints. Delivered customer service during immersion/learning phase and supported operational reporting and issue management.

Production Operator / Customer Service Representative at Immersion / unspecified

January 1, 2020 - January 1, 2023

Managed logistic reports and customer complaints. Worked in an operations context (production operator) with responsibility for customer issue handling and reporting as part of daily workflow.