I am a logistics professional with 7+ years in the USA trucking industry, specializing in truck dispatching and operations management. I excel at coordinating drivers, routes, and loads to ensure timely deliveries while maintaining compliance and safety. As a remote operations leader, I build and guide high-performing teams, optimize equipment usage, and drive profitability through data-driven routing, broker relations, and proactive problem solving. I am passionate about delivering exceptional service and scaling operations to meet evolving business needs.…

Mohammed Raziq Ulla

I am a logistics professional with 7+ years in the USA trucking industry, specializing in truck dispatching and operations management. I excel at coordinating drivers, routes, and loads to ensure timely deliveries while maintaining compliance and safety. As a remote operations leader, I build and guide high-performing teams, optimize equipment usage, and drive profitability through data-driven routing, broker relations, and proactive problem solving. I am passionate about delivering exceptional service and scaling operations to meet evolving business needs.…

Available to hire

I am a logistics professional with 7+ years in the USA trucking industry, specializing in truck dispatching and operations management. I excel at coordinating drivers, routes, and loads to ensure timely deliveries while maintaining compliance and safety. As a remote operations leader, I build and guide high-performing teams, optimize equipment usage, and drive profitability through data-driven routing, broker relations, and proactive problem solving. I am passionate about delivering exceptional service and scaling operations to meet evolving business needs.

See more

Language

English
Fluent
Hindi
Fluent

Work Experience

Business Operations and Dispatch Manager at OZ3 Motion Trucking LLC
May 31, 2021 - September 30, 2025
Remote role coordinating drivers, routes, and loads for timely delivery; monitoring real-time driver locations using MOTIVE/Keep Trucking/Samsara; specializing in Dry Van, Reefer, Flatbed, Hotshot, Step Deck, Cargo & Sprinter Vans; leading a team of 8 office staff and 27 drivers; ensuring regulatory compliance, optimizing scheduling, negotiating with brokers and vendors, onboarding drivers, and securing high-paying loads while managing payments and invoices.
Dispatch Manager at Mega Mile Corp
April 1, 2021 - April 1, 2021
Led dispatch operations, implemented process improvements, monitored GPS-based driver performance, used data to optimize routes and reduce costs, managed scheduling and compliance, trained staff, and communicated costs for new business opportunities; conducted safety audits and maintained customer relationships.
Lead Dispatcher at Astro Expo Transport LLC
December 1, 2018 - December 1, 2018
Authorized driver pay and dispatched loads; booked top-paying loads for hot markets; prepared carrier packets; handled RC to BOL paperwork, coordinated freight scheduling, maintained driver logs and deliveries, pursued revenue opportunities, and ensured safety procedures; followed up through pickup and delivery and revenue collection with brokers.
Customer Services Associate (CSR) at Aegis Pvt Ltd. (Expedia.com Airline Process), India
August 1, 2017 - August 1, 2017
Handled inquiries from Expedia stakeholders, provided professional representation, conducted root-cause analysis, and crafted resolutions; maintained service levels, managed queues, and supported data-driven problem resolution with cross-functional teams.
Operations Executive at Infbeam.com (NSI Infinity Global Pvt Ltd), India
December 1, 2015 - December 1, 2015
Led RMA strategy and policies, managed end-to-end RMA lifecycle, oversaw vendor relations, and produced reporting to reduce costs and improve customer satisfaction; directed inventory and process improvements, SOP documentation, and team development.
Customer Services Associate (CSR) at Aegis Pvt Ltd. (Expedia.Com Airline Process)
August 1, 2017 - August 1, 2017
Handled inquiries from Expedia’s global teams, provided professional representation, resolved customer cases with root-cause analysis, and produced executive reporting. Managed high-volume queues, collaborated with internal teams, and ensured service levels; performed data analysis from airline CRS systems and related tools to resolve issues and prevent recurrence.
Operations Executive and Head of RMA at Infibeam.com (NSI Infinium Global Pvt Ltd)
December 1, 2015 - December 1, 2015
Developed and implemented RMA strategy and policies; defined KPIs for RMA and managed end-to-end returns lifecycle; oversaw vendor management with 3PLs and repair centers; led process automation and reporting; managed budgets and cost controls; ensured regulatory and safety compliance; drove continuous improvement and stakeholder communication.
Customer Services Associate at Aegis Pvt Ltd. (Expedia.com Airline Process)
August 1, 2017 - August 1, 2017
Handled inquiries from Expedia HQ; represented Expedia professionally; researched, analyzed, and resolved customer cases with ownership. Managed queues to meet response time goals; analyzed data from CRS logs and internal tools; identified problems, conducted root-cause analysis, and proposed preventive solutions; prepared executive reporting and ensured service levels.
Operations Executive at Infibeam (NSI Infinium Global Pvt Ltd)
December 1, 2015 - December 1, 2015
Strategic leadership for RMA processes, managing end-to-end lifecycle from return requests to disposition. Implemented RMA software tools, supervised quality control, vendor/partner management, budgeting, andReporting. Built KPI framework, optimized SOPs, and led cross-functional collaboration to reduce costs while maintaining service quality.
Operations Executive and Head of RMA at Infibeam.com (NSI Infinity Global Pvt Ltd)
November 30, 2015 - November 30, 2015
Led RMA strategy and policy development; set KPIs for RMA; managed end-to-end RMA lifecycle; implemented automation; oversaw QA processes and return disposition; negotiated with vendors and service providers; managed budgeting and cost containment; generated reporting and tracked RMA performance.
Operations Executive KRA at Infibeam.com (NSI Infinium Global Pvt Ltd)
November 30, 2015 - November 30, 2015
Developed and implemented RMA strategy and policies; set KPIs; managed end-to-end RMA lifecycle including inspection, repair, refunds, and disposition; led team of RMA coordinators and inspectors; negotiated with 3PLs and vendors; generated reports and managed the RMA budget.
Business Operations and Dispatch Manager at OZ3 Motion Trucking LLC
June 1, 2021 - October 31, 2025
Remote role managing dispatch operations including driver assignment, route planning, and load coordination. Monitored real-time driver locations via MOTIVE/Keep Trucking/Samsara. Specialized in Dry Van, Reefer, Flatbed; experienced with Hotshot, Step deck, Cargo & Sprinter Vans. Led a team of 8 office staff (7 dispatchers, 1 compliance) and 27 drivers across 25 tractors and 20 trailers. Ensured regulatory compliance, optimized scheduling and routing, analyzed data to drive efficiencies, and negotiated with brokers, factoring, and vendors. Handled driver onboarding, FMCSA rule training, insurance claims, maintenance tracking, and paperwork (RC to BOL, blind shipments). Used ITS Dispatch and other tools for dispatch; pursued top-paying loads and payments until settled.
Operations Executive & Head of RMA at Infibeam.com (NSI Infinity Global Pvt Ltd)
December 1, 2015 - December 1, 2015
Developed and implemented RMA strategy and policies; set KPIs for returns management; managed end-to-end RMA lifecycle from requests to disposition; led vendor/partner relationships; implemented technology solutions to automate returns; supervised QA and cost controls; generated actionable reports for management.
Business Operations and Dispatch Manager at OZ3
June 1, 2021 - October 31, 2025
Coordinate and assign drivers, routes, and loads to ensure timely and efficient delivery. Monitor driver locations (tracking software MOTIVE / Keep Trucking, Samsara) in real-time. Specialized in Dry Van, Reefer, Flatbed; Also experienced with Hotshot, Step deck, Cargo & Sprinter Vans. Lead a team of 8 office staff (7 dispatchers and 1 compliance) and 27 drivers; focus on maximizing equipment usage and profitability. Ensure regulatory compliance and safety standards. Manage logistics, scheduling, and routing to optimize efficiency. Negotiate with brokers, factoring, insurance, and repairs & maintenance vendors. Hire drivers, onboard them with FMCSA rules, and dispatch via ITS Dispatch and Text. Book top-paying loads (600+ miles/day) to meet daily/weekly targets; factor loads and follow up on payments until paid. Handle insurance claims and maintenance costs; ensure trucks and equipment are fully repaired. Manage paperwork, verify RC and BOL documents; handle blind shipment cases. Profi
Operations Executive KRA at InfiBeam.com (NSI Infinium Global Pvt Ltd)
December 1, 2015 - December 1, 2015
Strategic leadership & policy: develop and implement RMA strategy and policies. Manage end-to-end RMA lifecycle; set KPIs for RMA; optimize processes with technology solutions. Team leadership and development; vendor and partner management; budgeting and reporting; drive continuous improvement and cost control.

Education

Intermediate at RT Nagar Public School, Bangalore, Karnataka
January 11, 2030 - May 1, 2009
High School at SYA Pre-University College, Bangalore, Karnataka
January 11, 2030 - June 1, 2011
Bachelor of Commerce at Bangalore University (Correspondence)
January 11, 2030 - January 1, 2027
Intermediate at RT Nagar Public School, Bangalore, Karnataka
January 11, 2030 - May 1, 2009
High School at SYA Pre-University College, Bangalore, Karnataka
January 11, 2030 - June 1, 2011
Bachelor of Commerce at Bangalore University (Correspondence)
January 11, 2030 - January 1, 2027
High School at University College, Bangalore, Karnataka
January 11, 2030 - June 1, 2011

Qualifications

The Firm Management Certificate
January 11, 2030 - October 31, 2025
FIRM Management Certificate
January 11, 2030 - October 31, 2025
Intermediate
January 11, 2030 - May 1, 2009
Bachelor of Commerce
January 11, 2030 - January 1, 2027
FIRM Management Certificate
January 11, 2030 - October 31, 2025

Industry Experience

Transportation & Logistics, Professional Services, Manufacturing, Retail, Other, Wholesale & Distribution, Software & Internet, Education, Healthcare, Computers & Electronics, Consumer Goods, Telecommunications, Travel & Hospitality, Real Estate & Construction
    paper I am a Blogger Handling a YouTube Channel

    Project Title:

    “Digital Content Creation and Video Editing for YouTube Growth and Audience Engagement”

    🔹 Project Overview

    This project focuses on building and managing a personal YouTube channel from concept to content delivery, showcasing skills in video production, storytelling, branding, and digital engagement. The main goal was to create meaningful visual content (vlogs, motivational shorts, Islamic stories, or lifestyle content) that connects emotionally with audiences while maintaining professional quality in editing and presentation.

    🔹 Objectives

    To plan, record, and publish engaging video content tailored for YouTube and Shorts format.

    To apply video editing, storytelling, and SEO techniques for better reach and audience retention.

    To build a consistent content strategy focusing on niche-based themes and regular engagement.

    To grow viewership and channel visibility through organic and social media optimization.

    🔹 Roles & Responsibilities

    Conceptualized content ideas, storyboards, and visual scripts for each video.

    Recorded, edited, and optimized videos using tools like CapCut, Adobe Premiere Pro, Filmora, and Canva.

    Designed custom thumbnails, titles, and captions to improve CTR (Click Through Rate).

    Managed YouTube Studio analytics — tracking views, engagement, and audience demographics.

    Handled end-to-end publishing: video upload, keyword tagging, and description SEO.

    Collaborated with voice-over and subtitle tools for bilingual (English–Urdu/Hindi) audience reach.

    Created short-form reels (10–20 seconds) for cross-platform engagement on Instagram and TikTok.

    🔹 Tools & Software Used

    Video Editing: CapCut, Filmora, Premiere Pro

    Design: Canva, Photoshop

    Analytics: YouTube Studio, TubeBuddy

    Audio/Voice: ElevenLabs, TTS Tools for Urdu/Hindi

    🔹 Achievements & Results

    Built a consistent brand presence under your channel identity.

    Improved video engagement and watch time through professional editing and timing.

    Increased followers/subscribers through storytelling and consistent posting.

    Developed bilingual content strategy to reach international audiences.

    Enhanced creative, analytical, and communication skills through hands-on media work.

    🔹 Key Learnings

    Gained deep understanding of audience psychology and content algorithms.

    Improved storytelling, editing, and branding skills for digital growth.

    Learned time management and scheduling for multi-platform consistency.

    Built a transferable skill set applicable to marketing, communications, and digital operations roles.