Available to hire
I’m a results-driven Coach and Team Leader with over 6 years of experience in customer service, team management, and operational support. I excel at leveraging data analytics and performance insights to boost team productivity and customer satisfaction, delivering tangible business results.
Beyond metrics, I’m passionate about coaching, training, and mentoring agents to achieve KPIs, improve workflows, and cultivate a culture of growth. I’m proficient with AI-driven platforms, Canva, CapCut, and scheduling systems to support remote teams and streamline operations.
Experience Level
Language
English
Fluent
Work Experience
On-Call Coordinator/VA at Five Star Nursing
July 1, 2025 - PresentOn-Call Coordinator/VA handling Canva, CapCut, AI-Video/Image Generation, Leonardo AI, ElevenLabs, Hailou AI, ChatGPT, DeepSeek, VEO, and related IT tools to support scheduling and remote tasks.
Specialist Customer Service Representative at Foundever
June 1, 2020 - January 1, 2021Provided expert guidance and support to agents, ensuring accuracy, efficiency, and adherence to company standards. Analyzed data to identify process gaps, streamline workflows, and improve overall team performance. Collaborated with leadership to refine procedures, enhance customer experience, and drive operational excellence.
Customer Service Representative at Foundever
October 1, 2018 - June 1, 2020Assisted customers with inquiries, concerns, and issue resolution while ensuring a positive service experience. Delivered accurate information and solutions to improve customer satisfaction and loyalty. Consistently met performance targets in quality, efficiency, and overall customer experience.
On-Call Coordinator at Five Star Nursing
July 1, 2025 - PresentCoordinate with nursing supervisors to organize shifts, ensure proper shift coverage, and maintain smooth facility operations. Handle nurse callouts by notifying facilities of absences and assisting in arranging replacements to avoid staffing gaps. Provide responsive, customer-focused support to both nurses and facilities to sustain positive service experiences.
Founder at Self-employed
June 1, 2020 - January 1, 2021Provided expert guidance and support to agents, analyzed data to identify process gaps, streamlined workflows, and improved overall team performance. Collaborated with leadership to refine procedures, enhance customer experience, and drive operational excellence.
Founder at Self-employed
October 1, 2018 - June 1, 2020Assisted customers with inquiries, concerns, and issue resolution while ensuring a positive service experience. Delivered accurate information and solutions to improve customer satisfaction and loyalty. Consistently met performance targets in quality, efficiency, and overall customer experience.
Education
Information Technology at International Computer Technology College
January 1, 2016 - January 1, 2018High School at Tarlac National High School
January 1, 2011 - January 1, 2015High School at TarlaC National High School
January 1, 2011 - January 1, 2015College Diploma at TarlaC College
January 1, 2016 - January 1, 2018Qualifications
Industry Experience
Healthcare, Professional Services, Other
Experience Level
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