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Ecommerce consultant with 10+ years’ experience supporting fast-paced teams by coordinating daily operations, resolving customer queries, and maintaining accurate records across retail, office, and digital environments. Known for attention to detail, proactive problem-solving, and building strong relationships with customers and key stakeholders. Proven Shopify experience including storefront optimisation, app integrations, and migrations, with strong CRM/email marketing capabilities (e.g., Klaviyo) and customer-first service. Comfortable working independently or within a team to deliver measurable results.…Ecommerce consultant with 10+ years’ experience supporting fast-paced teams by coordinating daily operations, resolving customer queries, and maintaining accurate records across retail, office, and digital environments. Known for attention to detail, proactive problem-solving, and building strong relationships with customers and key stakeholders. Proven Shopify experience including storefront optimisation, app integrations, and migrations, with strong CRM/email marketing capabilities (e.g., Klaviyo) and customer-first service. Comfortable working independently or within a team to deliver measurable results.

Rebecca Christodoulou

eCommerce Developer, SEO Expert, Marketing Consultant

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Ecommerce consultant with 10+ years’ experience supporting fast-paced teams by coordinating daily operations, resolving customer queries, and maintaining accurate records across retail, office, and digital environments. Known for attention to detail, proactive problem-solving, and building strong relationships with customers and key stakeholders. Proven Shopify experience including storefront optimisation, app integrations, and migrations, with strong CRM/email marketing capabilities (e.g., Klaviyo) and customer-first service. Comfortable working independently or within a team to deliver measurable results.…Ecommerce consultant with 10+ years’ experience supporting fast-paced teams by coordinating daily operations, resolving customer queries, and maintaining accurate records across retail, office, and digital environments. Known for attention to detail, proactive problem-solving, and building strong relationships with customers and key stakeholders. Proven Shopify experience including storefront optimisation, app integrations, and migrations, with strong CRM/email marketing capabilities (e.g., Klaviyo) and customer-first service. Comfortable working independently or within a team to deliver measurable results.

Available to hire

Ecommerce consultant with 10+ years’ experience supporting fast-paced teams by coordinating daily operations, resolving customer queries, and maintaining accurate records across retail, office, and digital environments. Known for attention to detail, proactive problem-solving, and building strong relationships with customers and key stakeholders.

Proven Shopify experience including storefront optimisation, app integrations, and migrations, with strong CRM/email marketing capabilities (e.g., Klaviyo) and customer-first service. Comfortable working independently or within a team to deliver measurable results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Beginner

Work Experience

Account Development Manager at Enfield Safety

February 1, 2026 - May 31, 2026

Delivered proactive daily quote follow-ups, handled warm and cold calling to generate new opportunities and re-engage lapsed customers, and built rapport with key decision-makers to support long-term customer relationships. Conducted regular welfare and development calls to uncover new needs, executed actions from the Area Sales Managers meeting agenda, and identified and communicated customer feedback, opportunities, and concerns to support continuous improvement. Maintained an accurate contacts directory and used CRM to support pipeline and engagement tracking.

Ecommerce Consultant at Moods Aromatherapy - London & Remote

April 1, 2025 - November 30, 2025

Joined two weeks before brand and site launch to collaborate with an external web agency and internal team to ensure a timely, compliant go-live. Managed and optimised Shopify storefront components including Shopify Payments, shipping, order/delivery notifications, taxes, product listings, checkout, warehouse inventory sync, and SEO. Provided day-to-day customer service via email, handling order queries, delivery issues, returns, and refunds with a customer-first approach while logging interactions and maintaining high satisfaction. Liaised with the warehouse to resolve fulfilment issues and improve stock accuracy. Implemented Klaviyo (lead capture forms, customer list building, advanced segmentation, deliverability monitoring, automated email flows) and Okendo reviews (requests, follow-ups, and integration with Bazaarvoice for the product launch). Maintained spreadsheets and trackers to report KPIs such as sales and performance metrics.

Digital Commerce Account Manager at REL Field Marketing (Formerly part of GSK)

May 1, 2022 - January 31, 2025

Served as primary contact for Hale on Digital Commerce stakeholders. Led a data maintenance project involving Customer Business Managers and the digital shelf team. Built comprehensive Excel trackers and dashboards to monitor task progress and improve visual reporting for monthly updates. Coordinated across multiple departments to ensure tasks were completed accurately and on time. Elevated digital shelf compliance metrics by providing actionable insights and recommendations, and conducted competitor analyses and audits to deliver strategic insights.

Remote Ecommerce Consultant (Freelance) at Dr David Jack, Luxury Skincare

September 1, 2020 - February 29, 2024

Collaborated with a third-party agency to launch a new Shopify theme to enhance user experience and site performance. Migrated Mailchimp to Klaviyo and migrated the subscription platform to increase new subscriptions significantly. Implemented LoyaltyLion rewards program, AWIN affiliate platform, Reviews.io, and Klarn to strengthen customer engagement. Oversaw daily website activities including site improvements, SEO, site-speed optimisation, and enhancements to the customer journey. Generated insights reports using Google Analytics and Google Data Studio. Implemented Shopify apps to optimise functionality and developed comprehensive process documentation and guides for team members and new starters.

Ecommerce Consultant (Freelance Roles) at Multiple clients (Manifesto Nutrition, Caleno Drinks, Amanda Harrington London, Barlow & Barlow, 14 Day Manicure, Sarah Chapman Skin Sesis)

May 1, 2019 - April 30, 2022

Freelance ecommerce consultancy supporting client web and digital commerce initiatives across multiple brands (clients listed).

Ecommerce Operations Coordinator at Signet Trading Ltd (Borehamwood)

September 1, 2017 - May 31, 2019

Oversaw ecommerce visual merchandising and ecommerce production. Managed website activities including marketing and trade schedules, planned and executed site campaign change-outs, and executed promotional sales strategies while maintaining the master content calendar. Prioritised and raised Jira tickets for site issues and IT sprint releases in an agile environment and contributed to QA processes for site deployments. Monitored KPIs including sales, conversion rates, AOV, SEO, and launch timings; ensured visual appeal and brand integrity to optimise conversion and personalisation. Collaborated with teams to ensure accurate web content, email marketing, and stock management, and implemented SEO best practices to enrich the customer journey.

Online Range/Merchandising Assistant at Signet Trading Ltd (Ernest Jones, Diamond & Watch Specialist)

March 1, 2015 - August 31, 2017

Managed timely and accurate product launches on the website, administered the online visual merchandising tool, and collaborated with B&M/photo teams to ensure on-time product photography for online launches. Optimised product detail pages to enhance conversion rates, monitored stock levels and availability to provide recommendations to maximise sales, and owned promotional banners to ensure campaign alignment at launch. Ensured all offer functions adhered to legal compliance and produced timely and accurate KPI reports with ad hoc analysis. Continuously improved the customer experience and journey.