Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a dynamic and compassionate crisis support professional with over 3 years of volunteer experience providing vital assistance during crises. I have developed skills in crisis intervention, customer relationship management, sales, and quality assurance across hybrid work environments. I have a track record of optimizing customer engagement and conducting detailed business audits to improve service delivery, bringing operational management expertise to challenging situations. I am eager to contribute value to a progressive organization.…I am a dynamic and compassionate crisis support professional with over 3 years of volunteer experience providing vital assistance during crises. I have developed skills in crisis intervention, customer relationship management, sales, and quality assurance across hybrid work environments. I have a track record of optimizing customer engagement and conducting detailed business audits to improve service delivery, bringing operational management expertise to challenging situations. I am eager to contribute value to a progressive organization.

Rebecca Olli

Content Creator, Data Scientist, Writer, +5





I am a dynamic and compassionate crisis support professional with over 3 years of volunteer experience providing vital assistance during crises. I have developed skills in crisis intervention, customer relationship management, sales, and quality assurance across hybrid work environments. I have a track record of optimizing customer engagement and conducting detailed business audits to improve service delivery, bringing operational management expertise to challenging situations. I am eager to contribute value to a progressive organization.…I am a dynamic and compassionate crisis support professional with over 3 years of volunteer experience providing vital assistance during crises. I have developed skills in crisis intervention, customer relationship management, sales, and quality assurance across hybrid work environments. I have a track record of optimizing customer engagement and conducting detailed business audits to improve service delivery, bringing operational management expertise to challenging situations. I am eager to contribute value to a progressive organization.

Available to hire

I am a dynamic and compassionate crisis support professional with over 3 years of volunteer experience providing vital assistance during crises. I have developed skills in crisis intervention, customer relationship management, sales, and quality assurance across hybrid work environments.

I have a track record of optimizing customer engagement and conducting detailed business audits to improve service delivery, bringing operational management expertise to challenging situations. I am eager to contribute value to a progressive organization.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Data Annotation & Quality Analyst (Contract) at Outlier

October 1, 2025 - November 1, 2025

Reviewed, labeled, and validated data to support quality assurance and analytical accuracy. Applied detailed guidelines and independent judgment to ensure consistency and reliability. Demonstrated strong attention to detail, time management, and confidentiality in a remote environment.

Crisis Support Counselor (Volunteer) at Crisis Text Line

August 1, 2024 - October 1, 2024

Provided real-time support through structured, text-based communication in high-pressure situations. Utilized active listening, de-escalation strategies, and ethical decision-making frameworks. Accurately documented interactions while maintaining strict confidentiality standards.

Crisis Support Counselor (Volunteer) at Crisis Text Line

September 1, 2025 - November 1, 2025

Second engagement providing crisis support, continuing to practice active listening, de-escalation, and documentation with confidentiality.

Sales & Client Relations Specialist at Vector Marketing

December 1, 2023 - January 1, 2025

Communicated product value clearly to diverse clients through presentations and one-on-one engagement. Built rapport, handled objections, and maintained professional client relationships; consistently met performance targets.

Owner & Operations Manager at Becca’s Trade, Buy, and Barter

December 1, 2018 - November 1, 2025

Managed daily business operations including sales, inventory, pricing, and customer engagement. Maintained records, negotiated terms, and ensured ethical operations; developed leadership and problem-solving skills across responsibilities.

Quality Evaluation Specialist (Contract) at Observati

September 1, 2023 - July 1, 2024

Assessed service quality and operational standards across retail environments. Produced clear, objective reports requiring observation, accuracy, and written communication. Followed standardized procedures and confidentiality requirements.

Crisis Support Counselor at Crisis Text Line

November 1, 2025 - Present

Provided volunteer crisis intervention remotely, dedicating significant time to support individuals in distress. Conducted de-escalation conversations, active listening, and empathetic communication, contributing to safer outcomes for clients. Accumulated over 200 hours of service while collaborating with a team to triage needs and connect individuals with appropriate resources.

Ordained Minister at Universal Life Church

June 1, 2025 - Present

Ordained minister offering spiritual guidance, pastoral support, and community outreach within Michigan.

Notary Public at State of Michigan, Office of the Great Seal

April 1, 2025 - Present

Certified to perform both in-person notarizations and Remote Online Notarizations (RON).

AI Annotator, Data Specialist at Outlier AI

November 1, 2025 - January 31, 2026

Executed AI training and operational management; performed multimodal data annotation; contributed as a prompt writer for AI model optimization (LLMs).

Student at Medical School

November 1, 2025 - Present

Currently studying and preparing for MCAT; pursuing a dual Ph.D./M.D. in Behavioral Neuroscience.

Sales Specialist & Support Rep. (CRM) at Vector Marketing

October 1, 2023 - January 31, 2024

Developed and implemented sales and marketing strategies; identified leads, delivered product demonstrations, and managed client relationships using CRM tools.

Quality Assurance Specialist at Observati

April 1, 2019 - Present

Independent contractor conducting mystery shopping and performance reviews; evaluated quality assurance standards and regulatory compliance; produced detailed reports on service quality and operations.