Owner at Male Store

Overseeing daily activities, service marketing, and customer relations; responsible for strategic planning and execution within the Male Store division, ensuring operational efficiency and high customer satisfaction.

E-Commerce Manager at CV Ramin Motor

Experience in managing Shopee store operations, including product uploads, stock monitoring, customer communication, order processing, and campaign participation to boost visibility and sales. Created compelling product visuals and short-form videos to increase click-through and conversion rates on Shopee listings.

Freelance Video & Photo Editor at Self-Employed

Freelance experience editing video and photo content for social media and marketing campaigns using Adobe Premiere Pro, After Effects, Photoshop, Canva, and CapCut; organized assets for efficient collaboration with brand teams.

Customer Service Freelancer at Self-Employed

Handled customer inquiries, complaints, and order-related issues across online marketplaces (Shopee, Tokopedia); managed live chats, reviewed responses, processed returns/refunds, and ensured smooth post-purchase experiences; used seller center tools for timely reporting and issue resolution.

Social Media Specialist at I-One Variasi

Managed the digital presence across Instagram, Facebook and TikTok; created captivating video content; scheduled campaigns; maintained brand voice; supported campaigns; collaborated with sales and customer service teams to drive engagement and brand growth.

Video & Photo Editor (Freelance) at Self-employed / Freelance

Produced video and photo content tailored for social media, ads and promotional campaigns; edited assets using Photoshop, Canva, CapCut and DaVinci Resolve; ensured brand-aligned visuals.

Owner at MaleStore

Overseeing daily operations, service marketing and customer relations for a retail venture; responsible for strategic planning and execution of cleaning and maintenance services to ensure operational efficiency and high customer satisfaction.

E-Commerce Store Manager at CV Ram Motor

Managed Shopee store operations: product uploads, stock monitoring, customer communication, order processing, and participation in promotions to boost visibility and sales.