I’m an Admin Support and Virtual Assistant with a focus on organizational skills—communication, onboarding, customer support, CRM & workflow automation, and lead management. I bring a proactive approach to your team and a commitment to delivering reliable, scalable support. I thrive in dynamic environments and am excited about contributing to your goals while growing alongside your esteemed organization. I love streamlining processes to boost productivity, especially for coaches, and I’m dedicated to delivering exceptional support that drives success. Let's achieve great things together.

Rejoice Adinnu

I’m an Admin Support and Virtual Assistant with a focus on organizational skills—communication, onboarding, customer support, CRM & workflow automation, and lead management. I bring a proactive approach to your team and a commitment to delivering reliable, scalable support. I thrive in dynamic environments and am excited about contributing to your goals while growing alongside your esteemed organization. I love streamlining processes to boost productivity, especially for coaches, and I’m dedicated to delivering exceptional support that drives success. Let's achieve great things together.

Available to hire

I’m an Admin Support and Virtual Assistant with a focus on organizational skills—communication, onboarding, customer support, CRM & workflow automation, and lead management. I bring a proactive approach to your team and a commitment to delivering reliable, scalable support.

I thrive in dynamic environments and am excited about contributing to your goals while growing alongside your esteemed organization. I love streamlining processes to boost productivity, especially for coaches, and I’m dedicated to delivering exceptional support that drives success. Let’s achieve great things together.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate

Language

English
Fluent
Igbo
Advanced

Work Experience

Virtual Assistant at CGD Vibes (N.W. Marketing Inc.)
November 1, 2025 - February 1, 2026
Maintained confidentiality, data security and trust; conducted market research providing insights that drove sales growth; streamlined administrative tasks boosting productivity by 30%; created engaging content for course sales increasing followers by 50%; handled customer inquiries, improving satisfaction by 25%; website testing for debugging login issues to enhance site usage and customer satisfaction; managed calendars for optimal scheduling; implemented project management tools to improve team collaboration.
Admin Support at Joy Supplies
August 1, 2023 - December 1, 2024
Managed end-to-end customer journey with Google Sheets, ensuring inquiries were tracked, categorized and resolved, improving overall response efficiency by 40%; built an AI Agent to generate prospect summaries and prepare the sales team for calls and customer support; designed and implemented automated processes using Make and n8n to sync customer feedback and inquiries across Google Sheets, Airtable & HubSpot; acted as primary liaison between the business owner and high-value client, managing complex scheduling via Google Meet and calendar; resolved sensitive complaints; utilized CRM analytics to provide market trend reports.

Education

Higher National Diploma in Chemistry (Science Laboratory Technology) at Federal Polytechnic, Oko, Anambra State
January 1, 2017 - January 1, 2021
Higher National Diploma at Federal Polytechnic Oko
January 1, 2017 - December 31, 2021
Higher National Diploma in Chemistry (Science Laboratory Technology) at Federal Polytechnic, Oko, Anambra State
January 1, 2017 - December 31, 2021

Qualifications

Virtual Assistant & IT Support
January 1, 2025 - February 1, 2025
Project Management & Business Analysis
April 1, 2025 - July 1, 2025
Make .co (Integromat Certificate)
January 11, 2030 - February 25, 2026
Virtual Assistant & IT Support
January 1, 2025 - February 1, 2025
Project Management & Business Analysis
April 1, 2025 - July 1, 2025
Integromat Certification
January 11, 2030 - February 25, 2026
Virtual Assistant & IT Support
January 1, 2025 - February 28, 2025
Project Management & Business Analysis
April 1, 2025 - July 31, 2025
Make.com Integrated Certification
January 11, 2030 - February 25, 2026

Industry Experience

Professional Services, Software & Internet, Education, Media & Entertainment, Other