Available to hire
Hi, I’m Rashmi Elangage, a data-driven professional based in Ottawa with over two years of experience in client engagement, research, and performance tracking across government, nonprofit, and retail settings. I enjoy turning data into actionable insights and collaborating with cross-functional teams to support program delivery and regulatory initiatives.
I thrive in fast-paced environments and am proficient with a wide range of analytical tools, dashboards, and content design. I’m committed to accuracy, clear communication, and delivering stakeholders thoughtful, evidence-based results.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Work Experience
CUSTOMER SERVICE ASSOCIATE at Carleton University Bookstore
September 1, 2025 - December 1, 2025Primary point of contact for customers, delivering friendly service in person, by phone, and at the sales register. Processed transactions with POS systems, opened/closed cash drawers, and prepared online orders for pickup. Supported weekly price updates and promotional pricing, staged merchandise, and maintained clean, organized front-of-store areas. Provided administrative support using Microsoft Office.
RESEARCH AND TRAINING INTERN at The Stem Cell Network
April 1, 2025 - August 1, 2025Conducted targeted web-based research using academic databases, LinkedIn, and professional platforms to analyze program outcomes and alumni trajectories. Collaborated with subject-matter experts and cross-functional teams to analyze alumni and program data for future planning. Analyzed and validated large datasets in Excel to support evidence-based planning, ensuring data accuracy through cross-referencing. Prepared reports and materials for leadership and external stakeholders; contributed to survey design and data analysis; tracked deliverables using Trello and hosted meetings via Zoom and Teams. Balanced multiple projects to meet tight deadlines.
JUNIOR CORPORATE COMPLIANCE AND ENFORCEMENT OFFICER at CSCB, Health Canada
May 1, 2024 - December 1, 2024Conducted market scanning and social media analysis to identify non-compliant products; supported corporate-level regulatory planning by analyzing compliance data and maintaining auditable records. Performed quality assurance and data validation across systems to support enforcement actions and policy development. Developed analytical reports and dashboards using Power BI, Excel, and Tableau; prepared presentations for senior executives. Maintained structured electronic filing and supported researchers and program staff with project documentation.
JUNIOR CORPORATE COMPLIANCE AND ENFORCEMENT OFFICER at CSCB, Health Canada
January 1, 2023 - August 1, 2023Investigated non-compliance under the Cannabis Act; recommended corrective actions by aligning enforcement mechanisms with regulatory requirements. Monitored client progress for up to nine months; built partnerships to support analysis and reporting. Ensured accurate data collection using Excel and Salesforce; assisted with meeting coordination, minutes, and follow-up documentation. Managed workload and priorities in time-sensitive situations.
RETAIL ASSOCIATE at The Pet Shoppe
June 1, 2022 - December 1, 2022Delivered friendly, knowledgeable customer service; assisted with product selection for pets; operated POS and balanced cash drawer. Prepared online orders for pickup; supported inventory intake and merchandising. Maintained store cleanliness and safety in an environment with live animals.
CUSTOMER SERVICE ASSOCIATE at Hudson’s Bay
November 1, 2021 - January 31, 2022Provided fast, courteous front-line service during the holiday season; answered inquiries, processed returns, and supported checkout. Maintained well-stocked shelves and assisted with inventory and seasonal layout changes; supported gift-wrapping.
RETAIL ASSOCIATE at Staples Canada
May 1, 2021 - August 31, 2021Delivered customer service in a high-volume retail setting; operated POS to process sales, returns, and exchanges; assisted with merchandising and inventory organization. Restocked shelves and maintained a clean, organized sales floor.
EVENT ORGANIZER at CARE Canada Walk in Her Shoes
January 1, 2019 - April 1, 2019Supported project planning and coordination by developing timelines, tracking budgets and expenditures, and coordinating meetings with external partners. Worked with internal teams and stakeholders to ensure effective communications and rollout of activities; prioritized tasks across multiple workstreams and contributed to continuous improvement.
Education
Bachelor of Science at University of Ottawa
September 1, 2020 - April 1, 2025Qualifications
Industry Experience
Government, Non-Profit Organization, Retail, Education, Healthcare
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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