Renaaz Hussain

Available to hire

Hi, I’m Renaaz Hussain, a quality-focused professional with extensive experience in call center quality assurance, performance analysis, and process optimization.

About

Hi, I’m Renaaz Hussain, a quality-focused professional with extensive experience in call center quality assurance, performance analysis, and process optimization. I have led QA initiatives in major BPO environments and, since August 2023, I have been working as a freelance QA specialist, delivering evaluation programs, coaching, and actionable insights across multiple projects. I excel at turning data into improvements and enjoy helping teams raise performance through constructive feedback and training.

I am a fast learner, self-motivated, and comfortable working across teams and time zones. My strengths include effective communication, presentation, coordination, and a logical, analytical approach to problem solving. I thrive in dynamic environments and am committed to delivering quality work and continuous process improvements.

  • 10 years' experience
  • Joined April 2026

Languages

  • EnglishFluent
  • TamilFluent
  • Sinhala, SinhaleseFluent

Industry experience

  • Professional Services
  • Software & Internet
  • Telecommunications
  • Media & Entertainment
  • Other

More experts in Colombo, Sri Lanka

Work experience· 5 roles

Freelance Quality Analyst · Independent / FreelancerAug 2023 – Present · 3 yrs 4 mos

Manage and execute multiple freelance assignments focused on quality-related tasks, ensuring timely delivery and adherence to project specifications. Provide QA evaluations, data-driven insights, and actionable recommendations to improve customer interactions and overall process efficiency in a freelance capacity.

Freelance Quality Analyst · Self-Employed / FreelancerAug 2023 – Present · 3 yrs 4 mos

Manage and execute multiple freelance assignments, ensuring timely delivery and adherence to project specifications.

SQRC Specialist II Quality Analyst · Uber Lanka Pvt LtdNov 2020 – Aug 2023 · 2 yrs 10 mos

Lead quality initiatives, monitor and evaluate customer interactions; calibrations; provide feedback to team leaders; deliver actionable data to internal/external groups; oversee training and coaching; drive efficiency and revenue growth.

Senior Executive Quality Analyst · Aegis Lanka Pvt. Ltd.May 2018 – Sep 2020 · 2 yrs 5 mos
Officer Service Quality Analyst · First Source Dialog SolutionSep 2012 – Aug 2014 · 2 yrs

Education· 7

MacMillan Examination · Harrow International College2005
G.C.E O/L (Cambridge) · Cambridge Examination2008
IELTS · British Council2008
MacMillan Examination · Harrow International College2005

Certifications and awards· 6

G.C.E O/L2007
Diploma in Computer Hardware Engineering with Networking | Network Administration2030 – 2026
IELTS2008
Contact Centre Operation management training for team leaders2030 – 2026

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