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I am a dynamic customer service, marketing and operations professional with a proven track record in program coordination, operations management, staff training and development, and cross-functional collaboration across diverse industries. I excel at building productive relationships, aligning teams to strategic objectives, and delivering high-quality service to exceed expectations. I bring strong leadership, organizational and interpersonal skills, with a focus on performance improvement, talent development, and end-to-end project delivery. I am committed to excellence and eager to leverage my qualifications and experience to drive growth and success.…I am a dynamic customer service, marketing and operations professional with a proven track record in program coordination, operations management, staff training and development, and cross-functional collaboration across diverse industries. I excel at building productive relationships, aligning teams to strategic objectives, and delivering high-quality service to exceed expectations. I bring strong leadership, organizational and interpersonal skills, with a focus on performance improvement, talent development, and end-to-end project delivery. I am committed to excellence and eager to leverage my qualifications and experience to drive growth and success.

Renata Herout

Project Manager, Content Creator, Brand Strategist, +2

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I am a dynamic customer service, marketing and operations professional with a proven track record in program coordination, operations management, staff training and development, and cross-functional collaboration across diverse industries. I excel at building productive relationships, aligning teams to strategic objectives, and delivering high-quality service to exceed expectations. I bring strong leadership, organizational and interpersonal skills, with a focus on performance improvement, talent development, and end-to-end project delivery. I am committed to excellence and eager to leverage my qualifications and experience to drive growth and success.…I am a dynamic customer service, marketing and operations professional with a proven track record in program coordination, operations management, staff training and development, and cross-functional collaboration across diverse industries. I excel at building productive relationships, aligning teams to strategic objectives, and delivering high-quality service to exceed expectations. I bring strong leadership, organizational and interpersonal skills, with a focus on performance improvement, talent development, and end-to-end project delivery. I am committed to excellence and eager to leverage my qualifications and experience to drive growth and success.

Available to hire

I am a dynamic customer service, marketing and operations professional with a proven track record in program coordination, operations management, staff training and development, and cross-functional collaboration across diverse industries. I excel at building productive relationships, aligning teams to strategic objectives, and delivering high-quality service to exceed expectations.

I bring strong leadership, organizational and interpersonal skills, with a focus on performance improvement, talent development, and end-to-end project delivery. I am committed to excellence and eager to leverage my qualifications and experience to drive growth and success.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Slovak

Fluent

Czech

Advanced

Polish

Beginner

German

Beginner

Portuguese

Beginner

Work Experience

SENIOR ASSOCIATE, RFS Manager (UKI Market - Global Wood Group RFS Management) at Kyndryl Services Slovensko

October 1, 2022 - October 28, 2025

Oversee end-to-end RFS process activities for dedicated accounts; manage Addendum requests from initiation to signature; identify opportunities for RFS in collaboration with the RFS Sales team; drive governance framework with Customer; coordinate with Delivery, F&P, QA and Legal to plan resources; negotiate with Customer; ensure delivery of proposal and signature; monitor KPIs and risk; maintain RFS records and participate in risk management; support invoicing and SOW development.

Sales Support and Order Coordinator at Vertiv Slovakia

September 30, 2022 - September 30, 2022

Interface with customers and sales representatives to handle pre-sales and post-sales service functions; assist in product purchasing and order fulfillment; monitor shipments to ensure on-time delivery; develop knowledge about each customer’s business and requirements; coordinate and improve customer service functions to meet company goals.

Customer Service Coordinator at Service NSW

December 31, 2019 - December 31, 2019

Provide timely, high quality customer service ensuring customer satisfaction; establish positive interactions; generate and escalate comprehensive complaint records; liaise with agencies regarding complex enquiries; analyze operations to identify issues and improvements to increase efficiency and service quality.

Maternity Leave & Domestic Responsibilities

September 1, 2018 - September 1, 2018

Managed household and family responsibilities while maintaining readiness for re-entry into professional roles.

Sales & Marketing Coordinator for International Students at Evolution Hospitality Institute

October 31, 2017 - October 31, 2017

Established and maintained relationships with agents; actively recruited new agents; ensured understanding of contracts, policies and guidelines; prepared marketing materials and organized events per approved plans and budgets; provided customer service for admissions inquiries; conducted market research to identify opportunities locally and internationally.

Operations, Human Resources & Customer Service Manager at Information Planet Pty Ltd

December 31, 2017 - December 31, 2017

Implemented back-office processes and departments; introduced new financial processes; managed organizational structure; developed service and sales strategies; maintained client information and statistics; handled HR tasks including recruitment, payroll processing, contracts, leave entitlements and inductions; organized travel and managed phone systems.

Sales Representative & Manager – Europe Department at Information Planet Pty Ltd

January 1, 2013 - January 1, 2013

Collected and analyzed data on educational providers; advised on programs; managed price quotations, schedules and visa-related matters; maintained administrative duties and reports; ensured compliance with regulations and targeted sales outcomes.