Sales Assistant at 1 Shoes

Provided exceptional customer service, assisted customers in finding the right footwear, opened and closed the store as a key-holder, managed cash transactions, maintained store cleanliness, restocked shelves, supported marketing initiatives and promotional events to drive sales and customer engagement.

Marketing Coordinator at Collinson Ceramics

Managed day-to-day social media and in-store marketing, tailoring content across platforms (Facebook, Instagram, LinkedIn, Twitter, Pinterest, TikTok, Snapchat, Tumblr, YouTube); created and executed campaigns, QR codes, in-store flyers, product descriptions, and email newsletters; analyzed platform performance using Google Analytics and Facebook Insights; collaborated with management on improvements and promotions.

Retail & Social Media Assistant at 1 Shoes

Assisted in managing in-store visuals and social media content; produced multimedia content, engaged with customers, drafted copy for online channels, organized campaigns and competitions to drive user-generated content; coordinated with store team on marketing initiatives; supported inventory management and order fulfillment.

Customer Service Representative at Diligenta

Provided professional customer service for pension inquiries, explained complex pension information in accessible terms, maintained composure with vulnerable customers, ensured compliance with FCA regulations and company policies; handled sensitive data in line with GDPR; supported other departments with internal communications.

Retail & Social Media Assistant at Chicken Smoothie

Managed in-store merchandising and social media presence; created engaging Instagram content and captions; engaged customers, handled inquiries, and provided product recommendations. Supported in-store marketing campaigns, photography for the website, QR codes and promotional materials. Monitored social channels, responded to comments, and supported seasonal campaigns and promotions; assisted with inventory, restocking and order fulfillment; organized giveaways and analyzed engagement to optimize future posts.