Hi, I’m Martell Rhoshon. I’m an IT professional with six years of experience in technical support and infrastructure management. I enjoy diagnosing issues, optimizing systems, and delivering tailored solutions that keep operations running smoothly. My background spans fiber optic installations, CCTV support, and event equipment preparation, with hands-on experience in networking and remote troubleshooting. I thrive in contract roles and collaborative teams, and I’m passionate about bridging operations and development through smart tech choices. When not troubleshooting, I enjoy exploring UI/UX design, collaborating on projects in Figma, and continually expanding my programming skills.

Martell Rhoshon

Hi, I’m Martell Rhoshon. I’m an IT professional with six years of experience in technical support and infrastructure management. I enjoy diagnosing issues, optimizing systems, and delivering tailored solutions that keep operations running smoothly. My background spans fiber optic installations, CCTV support, and event equipment preparation, with hands-on experience in networking and remote troubleshooting. I thrive in contract roles and collaborative teams, and I’m passionate about bridging operations and development through smart tech choices. When not troubleshooting, I enjoy exploring UI/UX design, collaborating on projects in Figma, and continually expanding my programming skills.

Available to hire

Hi, I’m Martell Rhoshon. I’m an IT professional with six years of experience in technical support and infrastructure management. I enjoy diagnosing issues, optimizing systems, and delivering tailored solutions that keep operations running smoothly. My background spans fiber optic installations, CCTV support, and event equipment preparation, with hands-on experience in networking and remote troubleshooting.

I thrive in contract roles and collaborative teams, and I’m passionate about bridging operations and development through smart tech choices. When not troubleshooting, I enjoy exploring UI/UX design, collaborating on projects in Figma, and continually expanding my programming skills.

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Language

English
Advanced

Work Experience

IT Specialist at Ministry of Justice
January 20, 2018 - Present
Troubleshot diverse computer issues, ensuring minimal downtime and optimal functionality for internal and external staff; spearheaded the assembly of computers tailored to meet specific needs; provided comprehensive technical support, addressing inquiries promptly to uphold operational continuity.
Contract Technical Support Specialist & Fiber Optic Technician at National Stadium, Flow Jamaica
January 20, 2022 - Present
Implemented and managed porting internet configurations; mapped internet to IP addresses; configured PoE switches and fiber switches; expertly managed Exchange ERVAD administration and CAT cable installation, enhancing connectivity and data accessibility. Enabled event-focused setups and supported staff celebrations (Pixie project).
Field/Contract Technician at Flow Jamaica
January 20, 2023 - Present
Assisted field technicians with fiber cable installations; troubleshot IP cameras, PTZ cameras, and related network equipment; visited multiple locations; supported troubleshooting activities to maintain operational continuity.
Fiber Optic Technician at FLOW Jamaica
December 1, 2023 - January 1, 2026
Assisted field technicians with fiber cable installations; visited multiple locations and supported troubleshooting to ensure project progress and quality.
CCTV Technician at National Stadium
May 1, 2022 - January 1, 2026
Worked with IP cameras, PTZ cameras, and license recognition readers; resolved issues with PoE and fiber switches; fixed remote connection problems over a three-month period.

Education

Software Engineer at USAR Center
August 1, 2030 - January 29, 2026
Cyber Security at EC-Council
January 1, 2028 - January 29, 2026
Computer Science at University of the People
January 1, 2024 - January 29, 2026

Qualifications

EC-Council Cyber Security Certification
January 1, 2028 - January 29, 2026

Industry Experience

Professional Services, Software & Internet, Telecommunications, Education, Media & Entertainment