Led CRM migration to a new platform, achieving high user satisfaction; developed and integrated an omnichannel chatbot; managed a small development team, assigned tasks, conducted evaluations, set OKRs, recruited, and ensured project deadlines; assessed processes and designed improvements for future projects.

Automation Architect at DXC Technology

January 1, 2021 - January 1, 2021

Designed automated workflows to replace existing manual processes; automated support mailboxes with auto ticket creation, reducing workload by 55%; collaborated with customers to identify automation opportunities; established auto-detection and auto-resolution processes.

RPA Developer at DXC Technology

January 1, 2019 - January 1, 2019

Identified and designed business processes for automation; initialized, tested, and monitored automated workflows; ensured quality automation with QA processes and mitigated potential bugs.

Product Owner & Technical Lead at DXC Technology

January 1, 2019 - January 1, 2019

Led on-top engagement and improved the financial portal’s performance; managed migration and redeployment to new servers; enhanced the support model with templates and automated email actions and responses.

Technical Lead at Hewlett-Packard Enterprise (HPE)

January 1, 2018 - January 1, 2018

Developed the Delivery Excellence dashboard for leadership to monitor KPIs, expenses, sales, and profits; determined project requirements and developed team work schedules; analyzed operations and coordinated training and improvement initiatives.

Global Change Manager at Hewlett-Packard (HP)

January 1, 2016 - January 1, 2016

Monitored and supervised changes to business processes and systems, technology, job roles, and structures; planned, developed, delivered, and tracked change management deliverables including communications, training, stakeholder engagement, and change impact assessment; reduced ticket volume by 72% using automation.