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I am an analytical and detail-oriented data analyst with a background in software engineering and data-driven problem solving. I transform raw data into actionable insights using SQL, Power BI, and Python, and I enjoy designing data pipelines, visualizations, and automation to boost business performance. With hands-on ETL projects and practical reporting experience in banking and telecom, I bring a strong technical foundation in SQL and analytics. I am committed to continuous learning and staying updated with emerging software technologies.…I am an analytical and detail-oriented data analyst with a background in software engineering and data-driven problem solving. I transform raw data into actionable insights using SQL, Power BI, and Python, and I enjoy designing data pipelines, visualizations, and automation to boost business performance. With hands-on ETL projects and practical reporting experience in banking and telecom, I bring a strong technical foundation in SQL and analytics. I am committed to continuous learning and staying updated with emerging software technologies.

Rijaa Kukda

Data Analyst, Data Scientist, Programmer, +4

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I am an analytical and detail-oriented data analyst with a background in software engineering and data-driven problem solving. I transform raw data into actionable insights using SQL, Power BI, and Python, and I enjoy designing data pipelines, visualizations, and automation to boost business performance. With hands-on ETL projects and practical reporting experience in banking and telecom, I bring a strong technical foundation in SQL and analytics. I am committed to continuous learning and staying updated with emerging software technologies.…I am an analytical and detail-oriented data analyst with a background in software engineering and data-driven problem solving. I transform raw data into actionable insights using SQL, Power BI, and Python, and I enjoy designing data pipelines, visualizations, and automation to boost business performance. With hands-on ETL projects and practical reporting experience in banking and telecom, I bring a strong technical foundation in SQL and analytics. I am committed to continuous learning and staying updated with emerging software technologies.

Available to hire

I am an analytical and detail-oriented data analyst with a background in software engineering and data-driven problem solving. I transform raw data into actionable insights using SQL, Power BI, and Python, and I enjoy designing data pipelines, visualizations, and automation to boost business performance.

With hands-on ETL projects and practical reporting experience in banking and telecom, I bring a strong technical foundation in SQL and analytics. I am committed to continuous learning and staying updated with emerging software technologies.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Process Executive CSR at Infosys BPM Ltd

April 1, 2025 - April 1, 2025

Provided phone support and diagnostics to troubleshoot home broadband and Wi-Fi connectivity issues; analyzed customer interactions and service data to identify recurring connectivity issues, driving process improvements and SLA compliance; assisted customers with setting up and troubleshooting digital phone/landline connections; provided technical support for subscription-based broadband and phone services while maintaining a 95% satisfaction score.

Senior Associate/ Software Engineer at Bank AlFalah Ltd

January 1, 2023 - January 1, 2023

Designed and optimized SQL queries, stored procedures, and views to improve performance, ensure accurate reporting, and track loan and product portfolio KPIs supporting business growth and compliance monitoring for the Loan Management System. Troubleshot and resolved issues related to .Net framework, SQL queries and RESTful APIs, ensuring high performance and security of enterprise applications. Created Excel reports using formulas and VLOOKUP to provide business teams with predictive insights improving business reporting efficiency.

Junior Project Manager at 4Slash Ltd

July 1, 2018 - July 1, 2018

Liaised between clients and development teams, gathered and implemented requirements for software solutions. Led cross-functional teams (4–7 members) including technical experts, security analysts, engineers, and stakeholders, to define project scope, requirements, deliverables, and success criteria to deliver high-quality software solutions. Coordinated software projects and analytics delivery for clients across multiple industries. Used SQL and Excel data models to track project KPIs, budgets, and client performance metrics. Improved project delivery success rate by 30% through proactive risk analysis and structured reporting.

Cloud Ecosystem Developer at IBM

March 1, 2017 - March 1, 2017

Supported IBM Bluemix Cloud users with technical implementation and data migration. Developed and presented reports on user activity to enhance service utilization and engagement. Conducted workshops and documented best practices for data and SaaS integrations (SAML, JWT).