Marketing and communications professional with experience supporting high-volume guest-facing environments and driving performance through KPI tracking, reporting, and coordinated operations. Strong background in stakeholder management, content/newsletter editing, social media account management, and marketing materials creation across Microsoft tools and Canva. Recognized for organizing day-to-day operations, mentoring team members, and improving workflows through proactive guest-need evaluation, service recovery coordination, and clear performance summaries. Comfortable managing confidential information, scheduling, and project documentation while maintaining consistent revenue and sales performance outcomes.

Riley Bevilaqua

Marketing and communications professional with experience supporting high-volume guest-facing environments and driving performance through KPI tracking, reporting, and coordinated operations. Strong background in stakeholder management, content/newsletter editing, social media account management, and marketing materials creation across Microsoft tools and Canva. Recognized for organizing day-to-day operations, mentoring team members, and improving workflows through proactive guest-need evaluation, service recovery coordination, and clear performance summaries. Comfortable managing confidential information, scheduling, and project documentation while maintaining consistent revenue and sales performance outcomes.

Available to hire

Marketing and communications professional with experience supporting high-volume guest-facing environments and driving performance through KPI tracking, reporting, and coordinated operations. Strong background in stakeholder management, content/newsletter editing, social media account management, and marketing materials creation across Microsoft tools and Canva.

Recognized for organizing day-to-day operations, mentoring team members, and improving workflows through proactive guest-need evaluation, service recovery coordination, and clear performance summaries. Comfortable managing confidential information, scheduling, and project documentation while maintaining consistent revenue and sales performance outcomes.

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Work Experience

EP COT
October 1, 2025 - Present
Professional role referenced with current start, focused on the EP COT position. Detailed responsibilities were not provided in the resume text.
Merchandise Coordinator at World of Disney, Disney Springs
May 1, 2025 - October 1, 2025
Designed and supported district communications with marketing materials using Canva and Microsoft tools; authored and edited newsletters using Constant Contact for thousands of external recipients. Coordinated meetings, scheduling, and project documentation for the district director. Created and maintained district social media accounts while monitoring engagement. Ensured communications operations ran smoothly in support of district-level priorities.
Merchandise Coordinator at Tomorrowland & Storybook Circus
February 20, 2023 - May 1, 2025
Trained and supported cross-functional merchandise, food & beverage, and confectionery operations to meet business needs. Served as Pin Trading liaison and coordinated initiatives across multiple Magic Kingdom lines of business by identifying workflow improvements and implementing efficient workload distribution. Led and coordinated operations across entertainment lines, provided daily/weekly operational updates and project status reports to leadership, and managed workstreams and operational cost tracking using Smartsheet and Jira. Handled highly confidential information related to new character costumes and show offerings; proactively evaluated guest needs and coordinated timely service recovery. Trained performers, attendants, and photographers and supported daily operations.
Sales Associate at Pandora Jewelry, Somerset Mall
December 1, 2021 - June 30, 2022
Exceeded daily, weekly, and monthly sales goals through consultative selling. Built customer relationships while managing commission-based sales transactions. Executed weekly marketing initiatives supporting product engagement and brand awareness.

Education

Master of Business Administration (MBA) in progress at Purdue University
January 1, 2027 - July 27, 2026
Global Bachelor of Arts in Communication at Purdue University
January 11, 2030 - December 31, 2021
Bachelor of Science in Criminal Justice at Purdue University
January 11, 2030 - December 31, 2021

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Retail, Non-Profit Organization, Education, Professional Services