Marketing and communications professional with experience supporting high-volume guest-facing environments and driving performance through KPI tracking, reporting, and coordinated operations. Strong background in stakeholder management, content/newsletter editing, social media account management, and marketing materials creation across Microsoft tools and Canva.
Recognized for organizing day-to-day operations, mentoring team members, and improving workflows through proactive guest-need evaluation, service recovery coordination, and clear performance summaries. Comfortable managing confidential information, scheduling, and project documentation while maintaining consistent revenue and sales performance outcomes.
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