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I’m Ritu Tiwari, a coordination-focused professional with experience across sales support, client relationship management, customer service, and HR/admin operations and also creative vedio editor specializing in Reels, YouTube, and social media vedios. I create engaging edits with clean cuts, captions, transition, and music. Open to working with international clients.…

Ritu Tiwari

Image Editor, AI Video Editor, Photoshop Editor, +1

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I’m Ritu Tiwari, a coordination-focused professional with experience across sales support, client relationship management, customer service, and HR/admin operations and also creative vedio editor specializing in Reels, YouTube, and social media vedios. I create engaging edits with clean cuts, captions, transition, and music. Open to working with international clients.…

Available to hire

I’m Ritu Tiwari, a coordination-focused professional with experience across sales support, client relationship management, customer service, and HR/admin operations and also creative vedio editor specializing in Reels, YouTube, and social media vedios. I create engaging edits with clean cuts, captions, transition, and music. Open to working with international clients.

Skills

CRM

Microsoft Excel

Experience Level

CRM

Expert

Microsoft Excel

Expert

Work Experience

Sales Coordinator at Sona Papers Pvt. Ltd.

March 1, 2022 - Present

Coordinated day-to-day activities between Sales and Marketing teams, handled customer interactions, and provided timely support. Updated and maintained V-Tiger CRM with meetings, funnels, tasks, and customer records; prepared weekly sales reports and MIS for management review. Shared stock availability and pricing information with the sales team, scheduled client meetings, followed up on enquiries, and managed customer sample records with proper documentation. Coordinated order tracking and resolved customer queries, conducted weekly funnel closure reviews, and supported business development to improve customer satisfaction.

Client Relationship Manager at STI Apparel Automation Pvt. Ltd. (Fucen Industrial Sewing Machines)

December 1, 2021 - March 1, 2022

Generated business leads via IndiaMART, WhatsApp, and cold calling. Built and maintained strong relationships with dealers and customers. Prepared quotations and business proposals, resolved product and service complaints, and represented the company in exhibitions to promote products and acquire new dealers. Maintained daily sales reports and updated customer records to ensure consistent follow-up and pipeline tracking.

Client Relationship Manager at STI Apparel Automation Pvt. Ltd. (Fucen Industrial Sewing Machines)

December 1, 2020 - March 1, 2022

Generated business leads via IndiaMART, WhatsApp, and cold calling, and built strong relationships with dealers and customers. Prepared quotations and business proposals, and worked on complaint resolution related to products and services. Participated in exhibitions to promote products and acquire new dealers. Maintained daily sales reports and customer records to support consistent follow-ups and business tracking.

Client Relationship Executive at STI Apparel Automation Pvt. Ltd. (Surgile Medical Products)

August 1, 2019 - September 1, 2020

Promoted healthcare products including PPE kits and masks, managing enquiries from distributors, wholesalers, and bulk buyers. Prepared quotations, coordinated dispatches, and handled international business proposal emails. Focused on lead conversion through regular follow-ups and consistent engagement to drive business opportunities.

HR Executive cum Admin at Sarthak GyanTech Pvt. Ltd.

June 1, 2018 - August 1, 2019

Sourced and screened candidates based on client requirements, scheduled interviews, and coordinated with candidates and hiring managers. Maintained employee and candidate databases with accurate records. Posted job openings on recruitment portals including Naukri, Monster, TimesJobs, Indeed, and LinkedIn, and managed interview schedules, follow-ups, and email communication. Supported day-to-day HR operations and administrative activities.

Customer Service Representative at Insight Customer Call Solution (BSES Process)

January 1, 2015 - August 1, 2018

Handled customer queries related to electricity services, billing, and power supply issues. Registered service requests and complaints while maintaining accurate customer records and coordinated with the concerned department for timely resolution updates. Performed payment reminder calls and provided service-related information; ensured professional communication and maintained call quality standards while documenting outcomes.