Rizal Ridwan Bandung

E-commerce & Marketplace Operations Manager at Plasa Laptop

Managed end-to-end e-commerce marketplace operations across Lazada and TikTok Shop. Oversaw listings management, business/operational coordination, inquiry processing, fulfillment coordination, and after-sales support. Maintained customer satisfaction through professional communication, monitored operational performance, and supported efficiency improvements in business workflows.

E-commerce & Marketplace Operations Manager at Plasa Laptop

Managed e-commerce operations across Lazada and TikTok, including listings management, order/fulfillment coordination, customer inquiries processing, and after-sales communication. Monitored business operations and implemented improvements to enhance efficiency and customer experience through professional coordination and operational support.

Managed branch operations, coordinated activities to achieve targets, maintained customer relationships, prepared reports to ensure procedures were followed, and supported branch growth and effective management.

Branch Manager at NSC Finance Jaka

Supervised and coordinated operational performance to ensure service quality and alignment with business targets. Managed long-term customer relationships, prepared and monitored performance reports, and improved operational efficiency through structured process execution.

Branch Manager at NSC Finance

Supervised operations and coordinated team performance to ensure targets were met. Managed customer service and long-term relationships, prepared and monitored reports, and improved efficiency and effectiveness.

Marketing Staff at Venus Radio Makassar

Conducted marketing and promotional activities. Developed business relationships with partners, assisted in organizing campaigns, and supported initiatives to improve engagement.