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Hi, I’m Ram Malapati, an AI-driven Product Manager and Digital Delivery Leader with 10+ years of experience guiding large-scale government and private-sector transformations. I blend marketplace product incubation with deep Quality Engineering, DevOps and delivery governance to turn ambiguous problems into validated strategies, roadmaps and execution plans that balance feasibility, risk and commercial outcomes. I use large language models (LLMs) like ChatGPT, Claude and Abacus ChatLLM as co-pilots for discovery—supporting competitor research, regulatory scans, user journey mapping, UX copy and early IA concepts. I’m passionate about AI-informed product design, UX concepting and cross-functional collaboration to deliver outcomes that customers love.…Hi, I’m Ram Malapati, an AI-driven Product Manager and Digital Delivery Leader with 10+ years of experience guiding large-scale government and private-sector transformations. I blend marketplace product incubation with deep Quality Engineering, DevOps and delivery governance to turn ambiguous problems into validated strategies, roadmaps and execution plans that balance feasibility, risk and commercial outcomes. I use large language models (LLMs) like ChatGPT, Claude and Abacus ChatLLM as co-pilots for discovery—supporting competitor research, regulatory scans, user journey mapping, UX copy and early IA concepts. I’m passionate about AI-informed product design, UX concepting and cross-functional collaboration to deliver outcomes that customers love.

Ram Malapati

AI Engineer, Product Designer, Project Manager, +1

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Hi, I’m Ram Malapati, an AI-driven Product Manager and Digital Delivery Leader with 10+ years of experience guiding large-scale government and private-sector transformations. I blend marketplace product incubation with deep Quality Engineering, DevOps and delivery governance to turn ambiguous problems into validated strategies, roadmaps and execution plans that balance feasibility, risk and commercial outcomes. I use large language models (LLMs) like ChatGPT, Claude and Abacus ChatLLM as co-pilots for discovery—supporting competitor research, regulatory scans, user journey mapping, UX copy and early IA concepts. I’m passionate about AI-informed product design, UX concepting and cross-functional collaboration to deliver outcomes that customers love.…Hi, I’m Ram Malapati, an AI-driven Product Manager and Digital Delivery Leader with 10+ years of experience guiding large-scale government and private-sector transformations. I blend marketplace product incubation with deep Quality Engineering, DevOps and delivery governance to turn ambiguous problems into validated strategies, roadmaps and execution plans that balance feasibility, risk and commercial outcomes. I use large language models (LLMs) like ChatGPT, Claude and Abacus ChatLLM as co-pilots for discovery—supporting competitor research, regulatory scans, user journey mapping, UX copy and early IA concepts. I’m passionate about AI-informed product design, UX concepting and cross-functional collaboration to deliver outcomes that customers love.

Available to hire

Hi, I’m Ram Malapati, an AI-driven Product Manager and Digital Delivery Leader with 10+ years of experience guiding large-scale government and private-sector transformations. I blend marketplace product incubation with deep Quality Engineering, DevOps and delivery governance to turn ambiguous problems into validated strategies, roadmaps and execution plans that balance feasibility, risk and commercial outcomes.

I use large language models (LLMs) like ChatGPT, Claude and Abacus ChatLLM as co-pilots for discovery—supporting competitor research, regulatory scans, user journey mapping, UX copy and early IA concepts. I’m passionate about AI-informed product design, UX concepting and cross-functional collaboration to deliver outcomes that customers love.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Director, Digital Incubation & Strategy / AI Product Owner at Chefoniq / Veylence

September 1, 2025 - Present

Incubating Chefoniq, an AI-informed two-sided marketplace connecting diners with home and professional chefs; owning problem framing, product vision and commercial model. Used LLMs (ChatGPT, Claude, Abacus ChatLLM) as a co-pilot for discovery: competitor research, regulatory scan (NZ, AU, US, India), user journey mapping, UX copy, and early IA/wireframe concepts. Defined AI-led differentiators including a taste-matching recommender, dynamic pricing optimization and an agentic booking assistant; wrote epics, hypotheses and success metrics for each. Designed a Stripe Connect-based multi-country payments architecture and fee logic (10% diner + 10% chef), including clear unit economics and reporting requirements for NZ parent and AU subsidiary. Developed a scalable country partner model (e.g. Chefoniq Australia Pty Ltd 75/25 split) that preserves central IP ownership while enabling local operations and P&L accountability. Produced visual artefacts (infographics, partner one-pagers, fee flo

Program Quality Manager (Contract) at Ministry of Education

April 1, 2023 - Present

Led end-to-end quality strategy and governance for a critical funding platform (~$12.2B annually), ensuring delivery quality for replacement of a 30-year legacy system. Scaled testing capability from 20 to 40 FTEs and introduced DevOps practices (ephemeral environments) cutting environment costs by ~50% and increasing deployment confidence. Reduced system integration test cycle time from two weeks to five days through process optimization and automation improvements.

Agile Delivery Lead / Test Manager at Ministry of Education

September 1, 2022 - April 1, 2023

Owned QA delivery for multiple complex releases within a major transformation programme, maintaining a predictable delivery pipeline and proactively removing delivery blockers. Partnered with Product Owners and business stakeholders to shape release roadmaps and acceptance criteria aligned with strategic outcomes.

Test Practice & Portfolio Lead at MBIE (Ministry of Business, Innovation & Employment)

January 1, 2021 - March 1, 2022

Provided portfolio-level governance across 20+ digital initiatives, acting as sign-off authority for delivery quality and risk. Implemented AI-based test automation tooling (Mabl), reducing reliance on external vendors and saving approximately $1M annually. Streamlined tooling and licensing strategy, cutting annual QA tool costs by 40%.

Senior Delivery Consultant (Test Manager – ERP Transformation) at Assurity Consulting (IRD Client)

August 1, 2018 - December 1, 2019

Managed end-to-end QA for SAP to Oracle Cloud ERP migration across HRIS, FMIS and payroll, ensuring zero-disruption cutover for critical business operations. Coordinated complex integration testing across internal teams and global Oracle product teams.

QA & Product-Focused Roles at Atlantis Healthcare

January 1, 2014 - December 31, 2018

Supported QA and product-focused activities in healthcare digital initiatives, contributing to release quality and customer experience.

QA & Product-Focused Roles at NZME / GrabOne

January 1, 2014 - December 31, 2018

Supported QA and product-focused activities for major digital initiatives in media and e-commerce, delivering high-quality releases.