Available to hire
I am an adaptable and service-driven professional with a strong background in customer-facing roles across fitness, wellness, and retail. I excel at clear communication, problem-solving, and building lasting client relationships.
I’m excited to transition into a Customer Support role within a tech company, where I can combine my frontline experience with a curiosity for new tools to deliver outstanding user experiences.
Language
English
Fluent
Work Experience
Customer Service & Remote Coach at Eden One Dublin
August 1, 2025 - August 1, 2025Supported high-end clientele by managing service inquiries via phone and email, delivering 5-star service standards. Provided training and mentorship to junior coaches, maintaining high team performance and a consistent customer experience. Conducted coaching sessions onsite and remotely using scheduling platforms and CRM systems to coordinate sessions and track progress.
Customer Success & Coaching Specialist at Unit 13 Health and Fitness
March 1, 2025 - March 1, 2025Delivered personalized support to a diverse client base across digital and in-person channels. Managed inbound inquiries, clarified service offerings, and guided customers through their journey, achieving strong client retention. Identified recurring issues and proposed workflow improvements to streamline onboarding and engagement. Used CRM tools to track client progress, schedule sessions, and maintain service continuity.
Client Support & Rehab Consultant at NGS Gym & Rehabilitation Clinic
August 1, 2022 - August 1, 2022Resolved customer inquiries and technical questions through email and phone, ensuring fast and empathetic resolution. Worked closely with cross-functional teams to deliver holistic support solutions and enhance client satisfaction. Maintained accurate digital records of customer interactions to ensure follow-up and service quality.
Retail Customer Service & Duty Manager at Aldi
March 1, 2020 - March 1, 2020Managed day-to-day customer issues, including escalations, returns, and service concerns, in a fast-paced retail environment. Supervised operations during shifts, including cash handling, stock control, and customer engagement. Championed a customer-first approach, contributing to store performance and loyalty metrics.
Education
Higher Certificate in Customer Service Skills at Alison Learning
August 1, 2023 - October 28, 2025Higher Diploma in Mental Health & Wellbeing at Kingstown College
January 11, 2030 - October 28, 2025Qualifications
Industry Experience
Healthcare, Retail, Professional Services
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