Romy Lommers
People-focused customer service professional with experience in call center operations and hospitality. Strong communicator with a calm, reliable approach in fast-paced environments.
About
People-focused customer service professional with experience in call center operations and hospitality. Strong communicator with a calm, reliable approach in fast-paced environments. Experienced in handling high-volume calls, sensitive conversations, and structured procedures, including full-time work in a COVID-19 information call center. Skilled in customer support, problem-solving, and multitasking, with a background in food service and bartending. Comfortable with remote work, phone-based support, and self-directed workflows. Fluent in Dutch and English, basic German, and currently learning Korean. Motivated, quick to learn, and eager to contribute to service-oriented or remote roles.
- 4 years' experience
- Joined January 2026
Languages
- EnglishFluent
- GermanIntermediate
- DutchFluent
- KoreanBeginner
Industry experience
- Travel & Hospitality
- Retail
- Media & Entertainment
- Professional Services
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Work experience· 6 roles
Planned and led engaging activities and shows for guests of all ages at a busy holiday park. Delivered creative workshops, games, and themed events to ensure a fun and memorable experience. Built strong communication and teamwork skills while interacting with international guests. Developed performance, public speaking, and event management abilities in a fast-paced environment.
Experienced in supporting individuals and small businesses with budgeting, tax planning, financial reporting, and long-term personal financial planning. I focus on improving financial clarity, ensuring compliance, and helping clients make informed decisions that promote financial stability and growth.
Served Italian cuisine, wines, cocktails, and prepared drinks behind the bar. Worked long shifts during peak seasons, using fluent English and basic German to provide friendly, efficient service. Developed strong multitasking, teamwork, and customer service skills in a fast-paced environment.
Education
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