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People-focused customer service professional with experience in call center operations and hospitality. Strong communicator with a calm, reliable approach in fast-paced environments. Experienced in handling high-volume calls, sensitive conversations, and structured procedures, including full-time work in a COVID-19 information call center. Skilled in customer support, problem-solving, and multitasking, with a background in food service and bartending. Comfortable with remote work, phone-based support, and self-directed workflows. Fluent in Dutch and English, basic German, and currently learning Korean. Motivated, quick to learn, and eager to contribute to service-oriented or remote roles.…People-focused customer service professional with experience in call center operations and hospitality. Strong communicator with a calm, reliable approach in fast-paced environments. Experienced in handling high-volume calls, sensitive conversations, and structured procedures, including full-time work in a COVID-19 information call center. Skilled in customer support, problem-solving, and multitasking, with a background in food service and bartending. Comfortable with remote work, phone-based support, and self-directed workflows. Fluent in Dutch and English, basic German, and currently learning Korean. Motivated, quick to learn, and eager to contribute to service-oriented or remote roles.

Romy Lommers

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People-focused customer service professional with experience in call center operations and hospitality. Strong communicator with a calm, reliable approach in fast-paced environments. Experienced in handling high-volume calls, sensitive conversations, and structured procedures, including full-time work in a COVID-19 information call center. Skilled in customer support, problem-solving, and multitasking, with a background in food service and bartending. Comfortable with remote work, phone-based support, and self-directed workflows. Fluent in Dutch and English, basic German, and currently learning Korean. Motivated, quick to learn, and eager to contribute to service-oriented or remote roles.…People-focused customer service professional with experience in call center operations and hospitality. Strong communicator with a calm, reliable approach in fast-paced environments. Experienced in handling high-volume calls, sensitive conversations, and structured procedures, including full-time work in a COVID-19 information call center. Skilled in customer support, problem-solving, and multitasking, with a background in food service and bartending. Comfortable with remote work, phone-based support, and self-directed workflows. Fluent in Dutch and English, basic German, and currently learning Korean. Motivated, quick to learn, and eager to contribute to service-oriented or remote roles.

Available to hire

People-focused customer service professional with experience in call center operations and hospitality. Strong communicator with a calm, reliable approach in fast-paced environments. Experienced in handling high-volume calls, sensitive conversations, and structured procedures, including full-time work in a COVID-19 information call center. Skilled in customer support, problem-solving, and multitasking, with a background in food service and bartending. Comfortable with remote work, phone-based support, and self-directed workflows. Fluent in Dutch and English, basic German, and currently learning Korean. Motivated, quick to learn, and eager to contribute to service-oriented or remote roles.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

German

Intermediate

Dutch

Fluent

Korean

Beginner

Work Experience

Camping Entertainer at Marvilla Parks

February 1, 2025 - August 1, 2025

Planned and led engaging activities and shows for guests of all ages at a busy holiday park. Delivered creative workshops, games, and themed events to ensure a fun and memorable experience. Built strong communication and teamwork skills while interacting with international guests. Developed performance, public speaking, and event management abilities in a fast-paced environment.

Food Server & Bartender at La Bella Vita

July 1, 2021 - August 1, 2022

Served traditional Italian food and beverages during both lunch and dinner service, often working long hours during busy summer periods. Provided friendly service to an international clientele, learning basic German and using fluent English daily. Took orders, prepared drinks, managed bar and dining operations, and ensured smooth service flow. Developed multitasking, time management, and guest-focused service skills in a high-pressure environment.

Call Center Agent – COVID-19 Information & Support at COVID-19 Information & Support Call Center

December 1, 2019 - February 1, 2021

Handled a high volume of incoming calls from the public, providing clear and accurate information about COVID-19. Supported callers with empathy and professionalism during a high-pressure and uncertain period. Followed strict guidelines and scripts while adapting quickly to updated information and procedures. Demonstrated strong communication skills, active listening, and the ability to remain calm under pressure.

Bar/Serving at La Bella Vita at La Bella Vita

July 1, 2021 - August 31, 2022

Served Italian cuisine, wines, cocktails, and prepared drinks behind the bar. Worked long shifts during peak seasons, using fluent English and basic German to provide friendly, efficient service. Developed strong multitasking, teamwork, and customer service skills in a fast-paced environment.

Call Center Agent at Unique

December 1, 2019 - February 28, 2021

Handled high-volume incoming calls, providing clear, accurate COVID-19 guidance with empathy and professionalism during a high-pressure period. Communicated complex information calmly, followed strict protocols, and supported callers with sensitive concerns. Developed active listening, resilience, time management, and teamwork.

Personal Planning / Accountant at Self Employed

December 1, 2022 - May 31, 2024

Experienced in supporting individuals and small businesses with budgeting, tax planning, financial reporting, and long-term personal financial planning. I focus on improving financial clarity, ensuring compliance, and helping clients make informed decisions that promote financial stability and growth.