With more than 17 years of experience in client management, customer service, and team leadership in the publishing, banking, and insurance industries, I am a seasoned IT and business professional. I have consistently increased sales and service performance while leading several teams and initiatives for AIG Insurance. I am now a Master of Business Information Systems student at the University of Canterbury. I have a solid technical understanding of data systems, automation, and digital transformation in addition to practical business experience. Stakeholder management, process optimisation, and providing technology-driven business solutions with quantifiable effects are some of my strong points.…

Rooban

With more than 17 years of experience in client management, customer service, and team leadership in the publishing, banking, and insurance industries, I am a seasoned IT and business professional. I have consistently increased sales and service performance while leading several teams and initiatives for AIG Insurance. I am now a Master of Business Information Systems student at the University of Canterbury. I have a solid technical understanding of data systems, automation, and digital transformation in addition to practical business experience. Stakeholder management, process optimisation, and providing technology-driven business solutions with quantifiable effects are some of my strong points.…

Available to hire

With more than 17 years of experience in client management, customer service, and team leadership in the publishing, banking, and insurance industries, I am a seasoned IT and business professional. I have consistently increased sales and service performance while leading several teams and initiatives for AIG Insurance. I am now a Master of Business Information Systems student at the University of Canterbury. I have a solid technical understanding of data systems, automation, and digital transformation in addition to practical business experience. Stakeholder management, process optimisation, and providing technology-driven business solutions with quantifiable effects are some of my strong points.

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Work Experience

Outbound Team Manager / Customer Service Analyst at AIG Insurance (Singapore)
December 28, 2017 - July 26, 2023
Managed multiple campaigns for Motor, Home, and Business insurance. Coached teams on sales strategy, profiling, and customer engagement. Improved campaign conversion and client satisfaction scores. Collaborated across departments to streamline processes and reporting
Outbound Team Manager / Customer Service Analyst at AIG Insurance (Singapore)
December 28, 2017 - July 26, 2023
Associate Client Manager at RR Donnelley (India)
October 28, 2014 - October 21, 2017
Process Lead / Senior Associate at TCS E-Serve (India)
March 28, 2006 - December 28, 2013
Team Manager / Process Associate at Netvision Cybertech Pvt Ltd (India)
February 28, 2004 - February 21, 2006
Supervised 18 team members on US telecom campaigns (AT&T, T-Mobile, Earthlink). Consistently ranked as top seller and achieved record client satisfaction.

Education

Master of Business Information Systems at University of Canterbury – Christchurch, New Zealand
July 15, 2024 - October 28, 2025
Focus: Digital innovation, systems analysis, project management, and IT-enabled business transformation
MBA (Human Resource & Marketing) at Annamalai University – Tamil Nadu, India
July 28, 2009 - December 28, 2011
Specialization in HR, marketing strategy, and organizational behavior

Qualifications

Add your qualifications or awards here.

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