Scheduled meetings between insurance brokers and potential clients via email and chat. Followed up and nurtured unresponsive leads to improve conversions. Provided effective solutions to ensure customer satisfaction.

Customer Service Representative at Indigo Road Realty by Egypt Sherrord

February 20, 2023 - February 20, 2023

Processed orders, forms, and requests accurately and on time. Resolved customer complaints with professionalism and empathy. Provided effective solutions to ensure customer satisfaction.

Recruitment Consultant at Knock Out Recruiting Inc.

October 20, 2022 - October 20, 2022

Contacted prospective applicants via Applicant Stream to assess qualifications and interest. Scheduled Zoom panel interviews with email invites. Maintained accurate logs of calls, appointments, and candidate notes for tracking.

Marketing Assistant at Indigo Road Realty by Egypt Sherrord

May 20, 2025 - May 20, 2025

Collaborated with the brokerage to provide custom marketing materials for all agents, including flyers, buyer and seller guides, listing presentations, yard signs, and more. Engaged with followers on Instagram to build trust and visibility. Researched and created strategic, on-brand content that supports the brokerage’s mission. Helped enhance online presence through consistent, high-quality content.