2-paragraph first-person bio, friendly tone

Roxanne Carmela Agag

2-paragraph first-person bio, friendly tone

Available to hire

2-paragraph first-person bio, friendly tone

Work Experience

Health care Customer Service Representative at Everise
January 1, 2025 - January 1, 2025
Responsible for healthcare customer service tasks, handling medical billing inquiries, patient benefits, and eligibility; supported insurance claim submissions, status updates, and issue resolution; processed prescription orders and maintained accurate records.
IT Service Desk Analyst at Pomero y Technologies
December 1, 2023 - December 1, 2023
Analyze and resolve hardware, software, network, and access-related issues; log and track incidents in the ticketing system following ITIL standards; escalate complex issues to higher-level teams and assist with user account management and password resets.
Social Media Manager at Rinabella Crecets
June 1, 2024 - November 25, 2025
Develop and execute social media strategies to increase brand awareness and engagement across platforms such as Facebook, Instagram, and TikTok.
Member | Creative Director at Rotaract Club of Imus
June 30, 2025 - June 30, 2025
Oversaw creative direction for club communications and campaigns, coordinated events and content, and supported club initiatives as Creative Director.

Education

Bachelor of Science in Business Administration, Marketing Management at New Era University
January 1, 2020 - January 1, 2024

Qualifications

Certified Six Sigma Black Belt (CSSBB)
January 11, 2030 - November 25, 2025

Industry Experience

Healthcare, Professional Services, Financial Services, Media & Entertainment, Other