Ranjeet Bisen

Led end-to-end QA strategy for a hybrid monolithic core with a growing microservices ecosystem, covering payments, billing, CRM, and customer operations. Implemented BDD (Cucumber) to improve collaboration between business and engineering, strengthened UI automation (Playwright/Selenium) for cross-platform validation, and integrated QA with CI/CD (Jenkins, GitHub Actions) and real-time reporting (TestRail, Jira). Built and managed offshore QA teams, delivering >80% regression coverage and reducing manual testing by ~50%. Drove shift-left practices, established release quality metrics, and used performance tools (JMeter/K6) to preempt production issues. Partnered with customer success and product teams to expand test coverage and improve CSAT/NPS.

Led QA strategy for SAP ECC to SAP S/4HANA migration, improving product reliability and reducing defect leakage. Directed end-to-end testing (SIT, UAT, Regression) with governance, risk-based testing, and automation to shorten cycles. Managed data migration validation, cross-module integration (FI/CO, MM, SD) and external interfaces, and guided cutover testing, dress rehearsals, and go-live readiness. Implemented KPI-driven governance, mentored teams, and accelerated sign-offs to boost customer satisfaction.

Led testing for Microsoft Dynamics 365 Finance and Operations implementations, focusing on AP, AR, GL, and financial reporting. Executed complex financial test scenarios, managed cross-functional test efforts, and ensured governance with audit-compliant documentation. Enabled UAT planning and execution, data validation across systems, and supported CI/CD in cloud environments using Azure DevOps and Azure for environment management.