Available to hire
I am a detail-oriented Quality Assurance Engineer and IT Support Specialist with 4+ years of experience in manual and automated testing of web and mobile applications, and IT support operations. I am proficient in test planning, execution, automation framework development, defect management, API testing, performance testing, and CI/CD integration.
I have thrived in Agile and Scrum environments, collaborating with cross-functional teams to deliver high-quality software. I am skilled in Selenium, Postman, JIRA, SQL, Jenkins, JMeter, BrowserStack, and IT troubleshooting, with a proven track record of improving software quality, reducing defects, and accelerating release cycles.
Skills
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Language
English
Fluent
Work Experience
Quality Assurance Analyst at Techwave
September 1, 2023 - November 1, 2024Performed end-to-end testing of Canadian banking applications (UI, API, and backend). Designed, maintained, and executed test cases and regression suites aligned with sprint objectives. Automated key regression scenarios using Selenium, reducing manual execution time by 35%. Integrated automated tests into Jenkins CI/CD with nightly regression runs. Validated REST APIs via Postman, including status codes and payload checks. Executed SQL queries for backend data validation across microservices. Used JIRA and Xray for defect tracking and traceability. Collaborated with developers to reproduce, debug, and verify defects; performed smoke, sanity, and exploratory testing on pre-production environments. Supported UAT and release readiness; contributed to QA dashboards and metrics; improved test coverage by 20%.
Senior QA Engineer at Prompt Softech
April 1, 2020 - December 1, 2021Automated regression and smoke tests using Selenium WebDriver (Python/Java). Designed data-driven frameworks, enabling scalable tests and reduced maintenance. Integrated automation in Jenkins CI/CD for continuous validation on every build. Performed functional, integration, and system testing for e-commerce and fintech apps. Conducted API testing with Postman and Swagger; validated RESTful endpoints and JSON payloads. Executed SQL queries for backend data validation; performed cross-browser testing (Chrome, Firefox, Edge, Safari). Implemented performance testing with JMeter to assess response times and scalability. Used JIRA for end-to-end defect management and sprint prioritization. Collaborated with development and DevOps teams to streamline builds and bug fixes. Authored QA strategy docs and participated in requirement reviews.
Junior QA Engineer at Rosix Technology
November 1, 2018 - March 1, 2020Designed and executed manual test cases for web and mobile applications (Android/iOS). Performed functional, regression, integration, and system testing to validate features end-to-end. Conducted backend data verification using SQL queries to ensure data integrity. Logged defects in JIRA with detailed reports and screenshots; tracked fixes and retested. Performed cross-browser testing and mobile testing on emulators and real devices. Engaged in exploratory testing to uncover UI and usability issues. Contributed to Agile ceremonies and maintained clear QA documentation.
Volunteer IT Support Specialist at Carebridge Documentation (Remote)
November 1, 2025 - PresentProvided IT support for staff and volunteers, troubleshooting software, hardware, and network issues. Installed, configured, and maintained systems, ensuring smooth daily operations. Monitored and resolved technical incidents through ticketing systems, maintaining SLA compliance. Assisted with end-user training on software tools and cybersecurity best practices. Managed and updated IT documentation, standard operating procedures, and knowledge base articles. Collaborated with vendors and IT teams to implement system upgrades and patches. Supported virtual meetings and remote connectivity setups using Teams and Zoom. Contributed to IT process improvements, enhancing operational efficiency and reducing downtime.
Quality Assurance Analyst at Techwave (Toronto, ON)
September 1, 2023 - November 1, 2024Executed end-to-end testing for web and mobile Canadian banking applications, including UI, API, and backend layers. Designed, maintained, and executed test cases, regression suites, and traceability matrices aligned with Agile sprints. Automated critical regression tests using Selenium, reducing manual effort. Integrated automated tests into Jenkins CI/CD pipelines for nightly execution. Conducted API testing with Postman, validating REST endpoints, headers, and JSON payloads. Performed SQL-based backend validation to ensure data integrity across microservices. Used JIRA/Xray for defect tracking, linking bugs to requirements for traceability. Conducted cross-browser and accessibility testing on Chrome, Firefox, Edge, Safari, and multiple devices. Generated QA dashboards and reports summarizing coverage, execution status, and defect metrics. Collaborated with product owners and business analysts to ensure clear acceptance criteria.
Senior QA Engineer at Prompt Softech (Ahmedabad, India)
April 1, 2020 - December 1, 2021Automated regression and smoke test suites using Selenium WebDriver with Python/Java and TestNG. Developed and maintained data-driven automation frameworks, reducing script maintenance. Integrated automation into CI/CD pipelines using Jenkins, enabling continuous validation. Conducted functional, integration, and system testing for e-commerce and fintech applications. Performed API testing using Postman and Swagger, validating REST endpoints and JSON payloads. Executed SQL queries for backend data validation, ensuring frontend-backend consistency. Conducted cross-browser testing (Chrome, Firefox, Edge, Safari) for UI/UX compliance. Implemented performance testing with JMeter, analyzing response time and scalability. Used JIRA for defect tracking, triage, and sprint prioritization.
Junior QA Engineer at Rosix Technology (Ahmedabad, India)
November 1, 2018 - March 1, 2020Designed and executed manual test cases for web and mobile (Android/iOS) applications. Performed functional, regression, integration, and system testing for feature validation. Conducted backend testing using SQL, ensuring data workflow accuracy. Logged and tracked defects in JIRA, providing detailed bug reports with screenshots. Performed cross-browser and cross-device testing for compatibility. Conducted exploratory testing to identify hidden defects and UI inconsistencies.
Volunteer IT Support Specialist at Carebridge Documentation
November 1, 2025 - PresentProvided IT support for staff and volunteers, troubleshooting software, hardware, and network issues. Installed, configured, and maintained systems, ensuring smooth daily operations. Monitored and resolved technical incidents through ticketing systems, maintaining SLA compliance. Assisted with end-user training on software tools and cybersecurity best practices. Managed and updated IT documentation, SOPs, and knowledge base articles. Collaborated with vendors and IT teams to implement system upgrades and patches. Supported virtual meetings and remote connectivity setups using Teams and Zoom. Contributed to IT process improvements, enhancing operational efficiency and reducing downtime.
Education
Diploma in Mobile Solution Development at Conestoga College, Waterloo, ON
January 1, 2021 - April 1, 2023Master of Computer Application at Government MCA College, Ahmedabad, India
May 1, 2018 - April 1, 2020Bachelor of Computer Application at JG College of Computer Application, Ahmedabad, India
May 1, 2015 - April 1, 2018Mobile Solution Development at Conestoga College, Waterloo, ON
January 1, 2021 - April 1, 2023Master of Computer Application at Government MCA College, Ahmedabad, India
May 1, 2018 - April 1, 2020Bachelor of Computer Application at JG College of Computer Application, Ahmedabad, India
May 1, 2015 - April 1, 2018Mobile Solution Development at Conestoga College
January 1, 2021 - April 1, 2023Master of Computer Application at Government MCA College, Ahmedabad, India
May 1, 2018 - April 1, 2020Bachelor of Computer Application at JG College of Computer Application, Ahmedabad, India
May 1, 2015 - April 1, 2018Mobile Solution Development at Conestoga College
January 1, 2021 - April 30, 2023Master of Computer Application at Government MCA College, Ahmedabad, India
May 1, 2018 - April 30, 2020Bachelor of Computer Application at JG College of Computer Application, Ahmedabad, India
May 1, 2015 - April 30, 2018Qualifications
ISTQB Certified Tester – Foundation Level (Pursuing)
January 11, 2030 - December 8, 2025Postman API Fundamentals Student Expert
January 11, 2030 - December 8, 2025JIRA Fundamentals
January 11, 2030 - December 8, 2025ISTQB Certified Tester – Foundation Level
January 11, 2030 - December 19, 2025Postman API Fundamentals
January 11, 2030 - December 19, 2025JIRA Fundamentals
January 11, 2030 - December 19, 2025ISTQB Certified Tester – Foundation Level (Pursuing)
January 11, 2030 - December 19, 2025Postman API Fundamentals Student Expert
January 11, 2030 - December 19, 2025JIRA Fundamentals Professional
January 11, 2030 - December 19, 2025ISTQB Certified Tester – Foundation Level (Pursuing)
January 11, 2030 - December 19, 2025Postman API Fundamentals
January 11, 2030 - December 19, 2025JIRA Fundamentals
January 11, 2030 - December 19, 2025Industry Experience
Financial Services, Software & Internet, Professional Services
Skills
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