Available to hire
I am Randa Zoght, a dedicated Quality Assurance Analyst with 20 years of experience in the information technology and software development space. I specialize in Web Applications and COTS testing, project coordination, and training, delivering high-quality test outcomes on tight deadlines for government and civilian clients.
My background spans functional analysis, test strategy development, automated and manual testing, and knowledge transfer to teams. I am proficient with PeopleSoft HCM, a wide range of test tools (Selenium, UFT, Jira, Azure DevOps, ALM), and SQL databases, and I thrive in collaborative, fast-paced environments.
Skills
Language
English
Fluent
Work Experience
Quality Assurance - Tester at Department of National Defense
December 1, 2019 - May 1, 2026Analyze Requirements documents, System Use Cases and Functional Designs to understand change requests; Develop and maintain test plans/scripts based on requirements and system specifications (Oracle Database); Maintain and deliver steady-state in-service support and stabilization services for HRAS and custom software applications (PeopleSoft v9.2/v9.1); Develop, review and manage test strategies and test plan documents; Plan and coordinate test activities in various phases of the software development cycle; Use automated testing tools (UFT/ALM) to run performance/traffic tests and log results; Identify and document software defects; Develop test scenarios, scripts and libraries; Perform regression testing; Provide training and knowledge transfer; Establish interoperability testing procedures.
Quality Assurance Specialist at Mindwire Systems Ltd
June 1, 2019 - November 1, 2019Develop and execute manual and automated test tasks for government client web applications; Analyze high-level requirements, review specifications, define Q&A testing scopes, and create test plans; Create and run test scripts with Selenium; Perform regression testing and defect tracking in Quality Center/ALM; Monitor test plans across levels of testing; Provide status reporting and collaboration with stakeholders.
Quality Assurance Analyst / Test Lead at National Defence Canada
January 1, 2009 - May 1, 2019Develop and execute manual and automated test cases for DND web/software applications; Plan and conduct functional, performance, regression and system testing in Agile environments; Track defects using Rational tools; Review designs and maintain test plans; Update test data and traceability; Facilitate knowledge transfer and stakeholder communication.
QA Tester (Part-time / Online) at Meredian Software Ltd
February 1, 2008 - December 1, 2008Online black-box testing of web-based management software for studios; Create and execute test plans, both automated and manual; Logging defects, performing fix verification, and maintaining test cases in TestLink and Teamatic tools.
Quality Assurance Analyst / Team Lead at SITEL/VMC (Nortel Applications and Tools)
January 1, 2005 - December 1, 2008Coordinate with Project Managers to train analysts; Track testing progress using HP QC/TFS; Assist in testing change requests; Ensure issues are retested and test cases updated; Lead and mentor testing teams; Create action items and minutes; Manage interoperability and testing processes.
Help Desk Specialist II at Adobe Systems
January 1, 2004 - December 1, 2004Help desk support for end users and vendors; Diagnose and troubleshoot software/hardware issues; Support Windows and Macintosh environments; Configure email, VPN, printers; Provide conferencing support for high-profile meetings.
Quality Assurance Tester at Department of National Defense
December 1, 2019 - May 1, 2026Created test plans and test cases based on high-level requirements for PeopleSoft modules; executed automated and manual tests for builds; maintained in-service support for HRIS (PeopleSoft v9.2/v9.1); developed, reviewed, and managed test strategies; coordinated testing activities; utilized automated testing tools (UFT, QC) to run performance tests; documented defects in ALM; supported cross-functional teams; trained staff on PeopleSoft modules.
QA Tester (Part-time – Online) at Meredian Software Ltd
February 1, 2008 - December 1, 2008Conducted online black box testing of MyStudio web-based management software; created test plans and executed automated/manual tests with Testlink and Teamatic; wrote and verified bug reports; performed cross-browser testing (Firefox, IE); maintained test documentation and reporting.
Education
Bachelor of Arts, Education & Art at University
January 11, 2030 - May 1, 2026Microsoft Certified Systems Engineer at Willis College
January 11, 2030 - May 1, 2026A+ Certification at CompTIA
January 11, 2030 - May 1, 2026Bachelors of Arts, Education & Art at University
January 11, 2030 - May 13, 2026Network and Internet Security Specialist Certificate at CDI College of Business and Technology
January 11, 2030 - May 13, 2026Microsoft Certified Systems Engineer at Willis College
January 11, 2030 - May 13, 2026A+ Certification at CompTIA
January 11, 2030 - May 13, 2026Qualifications
Network and Internet Security Specialist Certificate
January 11, 2030 - May 1, 2026Network and Internet Security Specialist Certificate
January 11, 2030 - May 1, 2026Microsoft Certified Systems Engineer
January 11, 2030 - May 1, 2026A+ Certification
January 11, 2030 - May 1, 2026Secret Security Clearance
January 11, 2030 - September 1, 2029Top Secret Security Clearance
January 11, 2030 - September 1, 2026Industry Experience
Government, Professional Services, Software & Internet, Education, Telecommunications
Skills
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