Hello! I’m Salma, a client-focused professional with a strong background in customer service, events, and hospitality. I thrive in dynamic environments and excel at collaborating with cross-functional teams to deliver practical, high-quality results. I’m passionate about turning inquiries into solutions, crafting engaging content, and coordinating seamless experiences for stakeholders across APAC and Indonesian markets. With hands-on experience in IT consulting, hotel operations, and event execution, I’ve developed robust administrative, recruitment, scheduling, and content-creation skills using tools like Canva and CapCut. I’m always eager to connect, explore opportunities, and contribute to teams that value service excellence and organized, strategic problem-solving.

Salma Auriga Azhar

Hello! I’m Salma, a client-focused professional with a strong background in customer service, events, and hospitality. I thrive in dynamic environments and excel at collaborating with cross-functional teams to deliver practical, high-quality results. I’m passionate about turning inquiries into solutions, crafting engaging content, and coordinating seamless experiences for stakeholders across APAC and Indonesian markets. With hands-on experience in IT consulting, hotel operations, and event execution, I’ve developed robust administrative, recruitment, scheduling, and content-creation skills using tools like Canva and CapCut. I’m always eager to connect, explore opportunities, and contribute to teams that value service excellence and organized, strategic problem-solving.

Available to hire

Hello! I’m Salma, a client-focused professional with a strong background in customer service, events, and hospitality. I thrive in dynamic environments and excel at collaborating with cross-functional teams to deliver practical, high-quality results. I’m passionate about turning inquiries into solutions, crafting engaging content, and coordinating seamless experiences for stakeholders across APAC and Indonesian markets.

With hands-on experience in IT consulting, hotel operations, and event execution, I’ve developed robust administrative, recruitment, scheduling, and content-creation skills using tools like Canva and CapCut. I’m always eager to connect, explore opportunities, and contribute to teams that value service excellence and organized, strategic problem-solving.

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Language

English
Fluent

Work Experience

Customer Service Specialist - Project: Google Business Profile (Indonesian Market) at TDCX
July 31, 2023 - October 27, 2025
Proactively handled 30+ customer inquiries daily via phone, email, and chat with high accuracy; provided GBP policy-based resolutions within 24 hours and met SLA targets; multi-tasked and analyzed inquiries to deliver timely business resolutions; handled English-language emails for the Taiwan market.
Front Office Intern at The RuMa Hotel and Residences
October 31, 2022 - October 27, 2025
Managed daily check-ins/outs during high occupancy; maintained guest registrations in Opera Cloud; customized rooms for special occasions, fulfilling 10+ requests daily.
Human Resource Intern at The RuMa Hotel and Residences
October 31, 2022 - October 27, 2025
Collaborated with HR Manager/Director to streamline recruitment processes; scheduled interviews and conducted 3–5 reference checks weekly; supported onboarding for 5 new hires weekly; screened 60 intern candidates; prepared payroll documents for 50+ employees; designed Canva posters for announcements; organized monthly events and produced event videos using CapCut.
Race Committee of Moto GP 2022 at Mandalika Grand Prix Association - Lombok
June 30, 2022 - October 27, 2025
Coordinated allocation and issuance of parking stickers for 200+ VIP attendees; achieved ~98% attendance and maintained meticulous records of distributions.
Site Operation Intern at Indonesia Tourism Development Corporation (ITDC) - Lombok
June 30, 2022 - October 27, 2025
Engaged in Moto GP 2022 event operations; collaborated with Mandalika Grand Prix Association (MGPA) to secure partnerships with 10+ vendors; conducted daily site visits with a team; maintained documentation in Excel and Word for archival purposes (5+ documents produced).
Treasury Assistant at Persatuan Pelajar Indonesia Malaysia (PPI Malaysia)
January 31, 2022 - October 27, 2025
Regulated expenditures and income from internal and external parties; recorded cash inflows/outflows to fund events; supported financial management across divisions.
Head of Subdivision in Tourism at Persatuan Pelajar Indonesia Dunia (PPI Dunia) - Malaysia
July 31, 2021 - October 27, 2025
Led virtual tour event 'One Day Trip' to 13 countries; managed team tasks, promotions, guest speaker outreach, and moderated the event.

Education

Bachelor of Tourism Planning and Hospitality Management at International Islamic University Malaysia (IIUM) - Pagoh
July 1, 2018 - October 1, 2022

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Professional Services, Media & Entertainment