I bring a well-rounded mix of skills across website management, CRM development, social media strategy, marketing, administration, and business development. Confident with WordPress, Microsoft Dynamics 365, HubSpot, and Asana, I streamline workflows and create smoother user experiences. With a flair for graphic design, analytics, and campaign execution, I craft strategies that spark engagement, generate leads, and boost brand visibility. My background in event planning, stakeholder coordination, and project management ensures every project runs seamlessly from start to finish. I’m driven by practical solutions, creative problem-solving, and efficiency - always focused on helping businesses grow in fast-moving environments

Samantha Shanks

I bring a well-rounded mix of skills across website management, CRM development, social media strategy, marketing, administration, and business development. Confident with WordPress, Microsoft Dynamics 365, HubSpot, and Asana, I streamline workflows and create smoother user experiences. With a flair for graphic design, analytics, and campaign execution, I craft strategies that spark engagement, generate leads, and boost brand visibility. My background in event planning, stakeholder coordination, and project management ensures every project runs seamlessly from start to finish. I’m driven by practical solutions, creative problem-solving, and efficiency - always focused on helping businesses grow in fast-moving environments

Available to hire

I bring a well-rounded mix of skills across website management, CRM development, social media strategy,
marketing, administration, and business development. Confident with WordPress, Microsoft Dynamics 365,
HubSpot, and Asana, I streamline workflows and create smoother user experiences. With a flair for graphic
design, analytics, and campaign execution, I craft strategies that spark engagement, generate leads, and boost
brand visibility. My background in event planning, stakeholder coordination, and project management ensures
every project runs seamlessly from start to finish. I’m driven by practical solutions, creative problem-solving,
and efficiency - always focused on helping businesses grow in fast-moving environments

See more

Language

English
Fluent

Work Experience

Administration Assistant
February 1, 2025 - October 20, 2025
Supported administration, event coordination, stakeholder engagement, and marketing support; maintained CRM systems and data entry; scheduling, reporting, and ensuring smooth operations.
Social Media Manager, Team Leader & Customer Service Manager
May 2, 2019 - October 20, 2025
Led social media strategy, stakeholder engagement and customer service initiatives; combined creative marketing with operational excellence. Responsibilities included managing content across platforms, website/CRM administration, events and workshops coordination, sponsorships and partnerships, and driving brand growth.
Freelance Social Media Manager at Iconiq Marketing
April 1, 2019 - Present
Delivered freelance social media management, team leadership, and customer service. Coordinated marketing efforts, website/CMS tasks, CRM administration, and campaign execution across channels; built brand presence and led client engagements.

Education

Bachelor of Communications, Major in Public Relations & Marketing at Swinburne University
March 1, 2023 - October 20, 2025
Bachelor of Behavioral Science (Psychology) at Flinders University
March 1, 2009 - March 1, 2011

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Software & Internet, Professional Services

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