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"I am an expert in digital marketing and SEO, with a strong track record of helping businesses increase their online visibility, drive targeted traffic, and improve search engine rankings. I specialize in on-page and off-page SEO, keyword strategy, content optimization, and performance analytics to deliver measurable results."…

Samarpan Kole

Digital Marketer, Social Media Manager, Social Media Freelancer

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"I am an expert in digital marketing and SEO, with a strong track record of helping businesses increase their online visibility, drive targeted traffic, and improve search engine rankings. I specialize in on-page and off-page SEO, keyword strategy, content optimization, and performance analytics to deliver measurable results."…

Available to hire

“I am an expert in digital marketing and SEO, with a strong track record of helping businesses increase their online visibility, drive targeted traffic, and improve search engine rankings. I specialize in on-page and off-page SEO, keyword strategy, content optimization, and performance analytics to deliver measurable results.”

Skills

Experience Level

CRM

Expert

Salesforce

Expert

Intermediate

Language

English

Fluent

Hindi

Fluent

Bengali

Fluent

Urdu

Intermediate

Work Experience

Training & Quality Assurance Lead at Webhelp & Concentrix – Malaysia

January 1, 2020 - Present

Designed training programs and led quality initiatives to enhance CSAT and NPS. Conducted audits, coaching, and reporting for clients like SAP, Google, and Shopee. Collaborated with sales teams to align messaging with business outcomes. Developed onboarding and mentoring programs to support performance growth.

Customer Fulfilment Specialist at Manpower – Malaysia

December 31, 2020 - July 30, 2025

Identified customer needs and matched them with SaaS product offerings, supporting the sales funnel. Qualified and nurtured leads, ensuring accurate CRM updates and timely follow-ups. Conducted outbound prospecting through email and phone, supporting enterprise-level engagements. Delivered training on structured selling techniques and CRM practices to new hires. Collaborated with marketing and sales teams to streamline lead generation and conversion strategies.

Executive – Technical Support at SCICOM – Malaysia

December 31, 2015 - July 30, 2025

Engaged in outbound and inbound technical support for SaaS and IT services. Educated customers on SaaS platform functionalities, resolving technical concerns with a value-focused approach. Aided in prospect qualification and follow-up communication, supporting sales development. Maintained detailed activity logs and performance updates in CRM tools. Promoted cross-functional collaboration by escalating product insights to internal teams.