"I am an expert in digital marketing and SEO, with a strong track record of helping businesses increase their online visibility, drive targeted traffic, and improve search engine rankings. I specialize in on-page and off-page SEO, keyword strategy, content optimization, and performance analytics to deliver measurable results."

"I am an expert in digital marketing and SEO, with a strong track record of helping businesses increase their online visibility, drive targeted traffic, and improve search engine rankings. I specialize in on-page and off-page SEO, keyword strategy, content optimization, and performance analytics to deliver measurable results."

Available to hire

“I am an expert in digital marketing and SEO, with a strong track record of helping businesses increase their online visibility, drive targeted traffic, and improve search engine rankings. I specialize in on-page and off-page SEO, keyword strategy, content optimization, and performance analytics to deliver measurable results.”

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Experience Level

Expert
Intermediate

Language

English
Fluent
Hindi
Fluent
Bengali
Fluent
Urdu
Intermediate

Work Experience

Training & Quality Assurance Lead at Webhelp & Concentrix – Malaysia
January 1, 2020 - Present
Designed training programs and led quality initiatives to enhance CSAT and NPS. Conducted audits, coaching, and reporting for clients like SAP, Google, and Shopee. Collaborated with sales teams to align messaging with business outcomes. Developed onboarding and mentoring programs to support performance growth.
Customer Fulfilment Specialist at Manpower – Malaysia
December 31, 2020 - July 30, 2025
Identified customer needs and matched them with SaaS product offerings, supporting the sales funnel. Qualified and nurtured leads, ensuring accurate CRM updates and timely follow-ups. Conducted outbound prospecting through email and phone, supporting enterprise-level engagements. Delivered training on structured selling techniques and CRM practices to new hires. Collaborated with marketing and sales teams to streamline lead generation and conversion strategies.
Executive – Technical Support at SCICOM – Malaysia
December 31, 2015 - July 30, 2025
Engaged in outbound and inbound technical support for SaaS and IT services. Educated customers on SaaS platform functionalities, resolving technical concerns with a value-focused approach. Aided in prospect qualification and follow-up communication, supporting sales development. Maintained detailed activity logs and performance updates in CRM tools. Promoted cross-functional collaboration by escalating product insights to internal teams.

Education

MBA at IIPM New Delhi
January 1, 2015 - December 31, 2017
BBA at IMED Pune
January 1, 2010 - December 31, 2013

Qualifications

Six Sigma Yellow Belt
January 11, 2030 - July 30, 2025

Industry Experience

Software & Internet, Professional Services, Telecommunications, Retail