Available to hire
I’m an IT Systems Administrator with hands-on experience across cross-platform environments, focused on reliable, secure infrastructure and improving efficiency through scripting and automation. I work in MSP environments supporting Microsoft 365, identity, endpoint/device management, and incident/service delivery.
Alongside IT operations, I also build and deploy web applications as a freelance developer, using modern front-end tooling and cloud deployment practices. I enjoy translating technical requirements into practical solutions, documenting processes, and continuously improving systems through automation and best-practice security.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Beginner
Language
English
Advanced
Work Experience
Systems Administrator (Level 2) / IT Technician (Level 2) at Cortex Systems
April 1, 2025 - July 1, 2026Administered Microsoft 365 environments for multiple clients, including SharePoint Online, Entra ID, Exchange Online, and Intune. Managed users, permissions, security configuration, and ongoing platform support. Supported SharePoint sites and document libraries including access control and collaboration requirements.
Improved operational processes by developing automation using PowerShell and Microsoft technologies, including Power Automate for Microsoft 365 workflows. Packaged and deployed applications via Microsoft Intune (Win32 wrappers and MSI/EXE), and built PowerShell remediation scripts for automated detection and fault remediation.
Provided troubleshooting and technical support across endpoint, software, server, and network issues while managing competing priorities in an MSP environment. Engaged directly with stakeholders and end users, created and maintained technical documentation, and assisted with user training and knowledge sharing.
Freelance Web Developer
February 1, 2022 - PresentDesigned and built responsive eCommerce and custom web applications for small businesses. Developed full-stack applications using JavaScript, React, TypeScript, SCSS, HTML/CSS, and Liquid. Implemented cloud deployment and CI/CD pipelines using AWS (Amplify). Used Docker for consistent local development/testing environments and created Python scripts to automate product imports, transform datasets, and streamline repetitive data workflows.
Claims Consultant at Auto Glass
January 1, 2022 - April 1, 2025Handled customer service and claims management, including reporting and process improvement activities. Worked with audit and compliance requirements and collaborated with a team to support day-to-day claims operations.
Claims Consultant at Auto Glass
July 1, 2018 - February 1, 2020Handled customer service and claims management, including reporting and process improvement activities. Worked with audit and compliance requirements and collaborated with a team to support day-to-day claims operations.
Education
Bachelor of Computer and Information Sciences (Networking, Cybersecurity, Software Development) at Auckland University of Technology
January 1, 2022 - January 1, 2024Qualifications
Cisco CyberOps Associate
January 11, 2030 - August 26, 2026Cisco Network Security
January 11, 2030 - August 26, 2026Cisco CCNA: Enterprise Networking, Security, and Automation
January 11, 2030 - August 26, 2026Cisco CCNA: Switching, Routing, and Wireless Essentials
January 11, 2030 - August 26, 2026Construction White Card
January 11, 2030 - August 26, 2026Industry Experience
Computers & Electronics, Software & Internet, Professional Services, Education, Retail, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Beginner
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