Hi, I’m Samiah Dean. I’ve spent the last 19+ years working at the intersection of business systems, product strategy, data analytics, and operational transformation. Which means I’ve seen every trend come and go. Digital transformation. Automation. Chatbots. Now AI. And let me be blunt. Most “AI solutions” businesses are buying today are just expensive toys sitting on top of broken workflows. A chatbot doesn’t fix a broken process. An AI tool doesn’t fix a broken operation. And automating chaos just creates faster chaos. That’s where my work comes in. I’m a business systems strategist and AI workflow architect focused on one thing: making automation actually work inside real companies. Before a single line of AI is deployed, I start where most vendors don’t. With the business. How decisions flow. Where teams lose time. Where operations break down. Where data is ignored. And where automation can create measurable impact. The kind that reduces support load, increases response speed, improves customer experience, and unlocks measurable ROI in weeks, not years. My work sits at the intersection of: • AI automation strategy • intelligent workflow design • business process optimisation • chatbot and voice agent systems • predictive analytics implementation • product and platform development • enterprise grade AI integration for growing businesses I help companies move past the “AI curiosity phase” and into something far more valuable. Operational intelligence. Over the past four years my career has reignited with renewed focus and resilience, bringing together nearly two decades of experience to help organisations adopt AI in a way that is practical, scalable, and commercially valuable. Because AI shouldn’t be another experiment. It should be infrastructure. And when it’s designed properly, it becomes one of the most powerful operational advantages a business can have.

Samiah Dean

Hi, I’m Samiah Dean. I’ve spent the last 19+ years working at the intersection of business systems, product strategy, data analytics, and operational transformation. Which means I’ve seen every trend come and go. Digital transformation. Automation. Chatbots. Now AI. And let me be blunt. Most “AI solutions” businesses are buying today are just expensive toys sitting on top of broken workflows. A chatbot doesn’t fix a broken process. An AI tool doesn’t fix a broken operation. And automating chaos just creates faster chaos. That’s where my work comes in. I’m a business systems strategist and AI workflow architect focused on one thing: making automation actually work inside real companies. Before a single line of AI is deployed, I start where most vendors don’t. With the business. How decisions flow. Where teams lose time. Where operations break down. Where data is ignored. And where automation can create measurable impact. The kind that reduces support load, increases response speed, improves customer experience, and unlocks measurable ROI in weeks, not years. My work sits at the intersection of: • AI automation strategy • intelligent workflow design • business process optimisation • chatbot and voice agent systems • predictive analytics implementation • product and platform development • enterprise grade AI integration for growing businesses I help companies move past the “AI curiosity phase” and into something far more valuable. Operational intelligence. Over the past four years my career has reignited with renewed focus and resilience, bringing together nearly two decades of experience to help organisations adopt AI in a way that is practical, scalable, and commercially valuable. Because AI shouldn’t be another experiment. It should be infrastructure. And when it’s designed properly, it becomes one of the most powerful operational advantages a business can have.

Available to hire

Hi, I’m Samiah Dean.

I’ve spent the last 19+ years working at the intersection of business systems, product strategy, data analytics, and operational transformation. Which means I’ve seen every trend come and go. Digital transformation. Automation. Chatbots. Now AI.

And let me be blunt.

Most “AI solutions” businesses are buying today are just expensive toys sitting on top of broken workflows.

A chatbot doesn’t fix a broken process.
An AI tool doesn’t fix a broken operation.
And automating chaos just creates faster chaos.

That’s where my work comes in.

I’m a business systems strategist and AI workflow architect focused on one thing: making automation actually work inside real companies.

Before a single line of AI is deployed, I start where most vendors don’t.

With the business.

How decisions flow.
Where teams lose time.
Where operations break down.
Where data is ignored.
And where automation can create measurable impact.

The kind that reduces support load, increases response speed, improves customer experience, and unlocks measurable ROI in weeks, not years.

My work sits at the intersection of:

• AI automation strategy
• intelligent workflow design
• business process optimisation
• chatbot and voice agent systems
• predictive analytics implementation
• product and platform development
• enterprise grade AI integration for growing businesses

I help companies move past the “AI curiosity phase” and into something far more valuable.

Operational intelligence.

Over the past four years my career has reignited with renewed focus and resilience, bringing together nearly two decades of experience to help organisations adopt AI in a way that is practical, scalable, and commercially valuable.

Because AI shouldn’t be another experiment.

It should be infrastructure.

And when it’s designed properly, it becomes one of the most powerful operational advantages a business can have.

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Experience Level

Expert
Expert
Expert
Intermediate
Intermediate
Intermediate

Language

English
Fluent

Work Experience

Business Analyst/Project Manager (Contract) at Positive8 Ltd
February 1, 2024 - Present
Led Jira Service Management implementations across diverse industries; streamlined internal and external issue resolution reducing email/telephone queries by over 60%. Conducted requirements workshops improving scoping and reducing overruns by 25%. Configured custom workflows, roles, permissions and dashboards in Jira, enhancing query resolution times by 40%. Produced training videos and process documentation, contributing to a 60% reduction in onboarding time for new users. Applied Agile methods with daily stand-ups and sprint planning, delivering 100% on-time results. Collaborated with SQL and Power BI teams to integrate reporting pipelines, enabling real-time data visibility and cutting manual reporting efforts by 50%. Conducted change impact assessments to support adoption and client satisfaction.
Project Lead (Contract) at Veolia
February 1, 2023 - January 31, 2024
Led Salesforce Commerce Cloud implementation as part of a digital transformation program; delivered Salesforce Service Cloud Voice integration using AWS and Amazon Connect to boost agent efficiency and reduce average handling time. Acted as primary liaison between business stakeholders, Salesforce delivery partners and technical teams. Supported data migration, testing and go-live readiness. Facilitated Agile delivery, sprint planning and backlog prioritisation across Salesforce workstreams.
Software Project Manager (Contract) at Scroll Finance Ltd
September 1, 2021 - January 31, 2023
Managed the launch of Scroll Finance's corporate website and app, increasing web traffic by 45% within the first 3 months. Developed and delivered a suite of marketing and explainer videos, boosting customer onboarding speed and reducing support queries by 30%. Bridged technical and business stakeholders to align development roadmaps with company strategy.
Salesforce Enablement & Adoption Lead (Contract) at DHL
August 1, 2020 - August 31, 2021
Partnered with external Salesforce implementation partner to design and deliver training for over 700 users across Sales, Service and Operations. Developed 50+ training assets covering core CRM and Service Cloud functionality. Played a key role in post-implementation adoption, reducing resistance and improving platform ROI.
Global Presales Consultant / Training Content Development & Management at CloudSense
September 1, 2016 - May 31, 2020
Created multimedia training content, contributing to a 40% increase in customer engagement and knowledge retention. Supported sales enablement with demo videos that helped secure multiple new accounts. Streamlined internal training processes, reducing onboarding time for new hires by 35%.
Risk Analyst at The Sigma Financial Group Limited
March 1, 2013 - May 31, 2016
Collaborated with stakeholders to optimise pricing operations, forecasted competitive prices for debt portfolios, and transformed complex data into MI Suites using SSMS, SQL, Transact-SQL and PL-SQL. Internalised quarter account statements development, saving £250K annually; achieved £500K cost reduction by process improvements.
Business Analyst / Data Analyst at Equidebt Limited
September 1, 2008 - February 28, 2013
Conducted debt purchase analyses and developed pricing models to maximise profit. Set monthly DP Portfolio targets, performed due diligence on prospective portfolios, and established robust investment procedures. Implemented data-driven processes and MI suites using SQL/PL-SQL, saving £250K annually.
Pricing Analyst at Flybmi
September 1, 2005 - August 31, 2008
Supported commercial pricing and reporting within a regulated airline environment. Analyzed pricing data with stakeholders to inform business decisions and produced MI to support operational and financial performance.

Education

MSc International Business at The University of Nottingham
January 1, 2004 - January 1, 2005
BSc (Hons), Computing at De Montfort University
January 1, 2000 - January 1, 2004

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Financial Services, Retail, Transportation & Logistics