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I am an IT professional with a strong background in technical support, software development, and cybersecurity. I thrive at solving complex hardware, software, and network issues for enterprise users and enjoy turning technical details into clear, actionable guidance. I have hands-on experience with Windows/macOS, cloud technologies, and AI fundamentals, and I value clear communication and a client-first approach. I am passionate about building reliable software and secure systems, with a proven track record collaborating on AI-driven cybersecurity projects, automating processes with Python, and delivering high-quality support in 24/7 environments. I am currently expanding my IT toolkit through a Postgraduate Certificate and pursuing roles in Web Development, Programming, Data Science, and AI development.…I am an IT professional with a strong background in technical support, software development, and cybersecurity. I thrive at solving complex hardware, software, and network issues for enterprise users and enjoy turning technical details into clear, actionable guidance. I have hands-on experience with Windows/macOS, cloud technologies, and AI fundamentals, and I value clear communication and a client-first approach. I am passionate about building reliable software and secure systems, with a proven track record collaborating on AI-driven cybersecurity projects, automating processes with Python, and delivering high-quality support in 24/7 environments. I am currently expanding my IT toolkit through a Postgraduate Certificate and pursuing roles in Web Development, Programming, Data Science, and AI development.

Samrat Trehan

Developer, App Developer, Back-End Developer, +5

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I am an IT professional with a strong background in technical support, software development, and cybersecurity. I thrive at solving complex hardware, software, and network issues for enterprise users and enjoy turning technical details into clear, actionable guidance. I have hands-on experience with Windows/macOS, cloud technologies, and AI fundamentals, and I value clear communication and a client-first approach. I am passionate about building reliable software and secure systems, with a proven track record collaborating on AI-driven cybersecurity projects, automating processes with Python, and delivering high-quality support in 24/7 environments. I am currently expanding my IT toolkit through a Postgraduate Certificate and pursuing roles in Web Development, Programming, Data Science, and AI development.…I am an IT professional with a strong background in technical support, software development, and cybersecurity. I thrive at solving complex hardware, software, and network issues for enterprise users and enjoy turning technical details into clear, actionable guidance. I have hands-on experience with Windows/macOS, cloud technologies, and AI fundamentals, and I value clear communication and a client-first approach. I am passionate about building reliable software and secure systems, with a proven track record collaborating on AI-driven cybersecurity projects, automating processes with Python, and delivering high-quality support in 24/7 environments. I am currently expanding my IT toolkit through a Postgraduate Certificate and pursuing roles in Web Development, Programming, Data Science, and AI development.

Available to hire

I am an IT professional with a strong background in technical support, software development, and cybersecurity. I thrive at solving complex hardware, software, and network issues for enterprise users and enjoy turning technical details into clear, actionable guidance. I have hands-on experience with Windows/macOS, cloud technologies, and AI fundamentals, and I value clear communication and a client-first approach.

I am passionate about building reliable software and secure systems, with a proven track record collaborating on AI-driven cybersecurity projects, automating processes with Python, and delivering high-quality support in 24/7 environments. I am currently expanding my IT toolkit through a Postgraduate Certificate and pursuing roles in Web Development, Programming, Data Science, and AI development.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Hindi

Fluent

English

Fluent

Work Experience

Technical Support Representative at Gatestone & Co.

August 1, 2025 - Present

Provide Level 1 technical support through calls and chats for end users; troubleshoot Microsoft 365, Windows, and network-related incidents; maintain ticket documentation in ServiceNow; escalate complex cases to Level 2 teams; deliver service in a 24/7 support environment.

Sales Associate at Hudson’s Bay

April 1, 2023 - July 1, 2025

Provided exceptional customer service and resolved client issues in a fast-paced retail environment. Managed transactions, inventory, and merchandising while maintaining a professional and organized sales floor. Consistently achieved sales goals and contributed to a positive team culture.

Software Developer Intern at Vosyn

January 1, 2025 - April 1, 2025

Collaborated on AI-driven cybersecurity solutions using Python and REST APIs. Supported backend automation and data validation processes to enhance system reliability. Participated in vulnerability analysis and implemented Python scripts to automate security checks.

Mobile Software Developer at Spark India

May 1, 2020 - June 1, 2021

Developed mobile applications using React Native and integrated AI-based recommendation systems. Collaborated with QA teams to automate testing and streamline release processes.

Market Research Intern at Goodyear Lubricants

November 1, 2021 - December 1, 2022

Conducted quantitative analysis of market data to identify customer trends and business opportunities. Created structured reports supporting strategic marketing initiatives.

Web Developer Intern at Bharat Heavy Electricals Limited (BHEL)

June 1, 2019 - August 1, 2019

Developed internal web applications to enhance departmental data access and efficiency. Built dashboards for predictive maintenance using SQL and Python-based analytics.