Hi there! I’m Samuel Vallejo, a reliable and organized Virtual Assistant focused on helping businesses run smoothly. I thrive in fast-paced environments and excel at turning chaotic inboxes, schedules, and data into clear, actionable workflows. I’ve supported customer inquiries and administrative tasks with professionalism and empathy, ensuring timely and accurate responses. With hands-on experience coordinating CRM-driven communications for Expedia Group, I bring a proactive, detail-oriented approach to every task, from email management and data entry to multi-software navigation and customer support. I’m comfortable learning new tools quickly and am committed to delivering high-quality work that supports growth and efficiency.

Samuel Vallejo

Hi there! I’m Samuel Vallejo, a reliable and organized Virtual Assistant focused on helping businesses run smoothly. I thrive in fast-paced environments and excel at turning chaotic inboxes, schedules, and data into clear, actionable workflows. I’ve supported customer inquiries and administrative tasks with professionalism and empathy, ensuring timely and accurate responses. With hands-on experience coordinating CRM-driven communications for Expedia Group, I bring a proactive, detail-oriented approach to every task, from email management and data entry to multi-software navigation and customer support. I’m comfortable learning new tools quickly and am committed to delivering high-quality work that supports growth and efficiency.

Available to hire

Hi there! I’m Samuel Vallejo, a reliable and organized Virtual Assistant focused on helping businesses run smoothly. I thrive in fast-paced environments and excel at turning chaotic inboxes, schedules, and data into clear, actionable workflows. I’ve supported customer inquiries and administrative tasks with professionalism and empathy, ensuring timely and accurate responses.

With hands-on experience coordinating CRM-driven communications for Expedia Group, I bring a proactive, detail-oriented approach to every task, from email management and data entry to multi-software navigation and customer support. I’m comfortable learning new tools quickly and am committed to delivering high-quality work that supports growth and efficiency.

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Language

Spanish; Castilian
Fluent
English
Advanced

Work Experience

Customer Service Representative at Teleperformance
June 1, 2022 - December 1, 2022
Resolved a high volume of customer inquiries via phone, email, and chat, maintaining a professional and empathetic tone. Troubleshot technical issues and provided product guidance, ensuring a high first-call resolution rate. Navigated multiple software systems and CRM tools simultaneously to document interactions and track customer history. Consistently met KPIs related to customer satisfaction (CSAT) and average handle time.
Customer Service Representative at Expedia Group
June 1, 2022 - December 1, 2022
Managed a high volume of customer inquiries via phone, email, and chat, maintaining a professional and empathetic tone. Troubleshot technical issues and provided product guidance, ensuring a high first-call resolution rate. Navigated multiple software systems and CRM tools simultaneously to document interactions and track customer history. Consistently met KPIs related to customer satisfaction (CSAT) and average handle time.

Education

Microbiology undergraduate degree at New York School
January 1, 2020 - February 5, 2026
Microbiology undergraduate degree at Los Andes University
January 1, 2021 - January 1, 2026
Undergraduate degree in Microbiology at New York School
January 11, 2030 - January 1, 2020
Undergraduate degree in Microbiology at Los Angeles University
January 1, 2021 - January 1, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Software & Internet, Telecommunications, Media & Entertainment, Travel & Hospitality