Samuel Vallejo

Available to hire

Hi there! I’m Samuel Vallejo, a reliable and organized Virtual Assistant focused on helping businesses run smoothly.

About

Hi there! I’m Samuel Vallejo, a reliable and organized Virtual Assistant focused on helping businesses run smoothly. I thrive in fast-paced environments and excel at turning chaotic inboxes, schedules, and data into clear, actionable workflows. I’ve supported customer inquiries and administrative tasks with professionalism and empathy, ensuring timely and accurate responses.

With hands-on experience coordinating CRM-driven communications for Expedia Group, I bring a proactive, detail-oriented approach to every task, from email management and data entry to multi-software navigation and customer support. I’m comfortable learning new tools quickly and am committed to delivering high-quality work that supports growth and efficiency.

  • Joined February 2026

Languages

  • Spanish; CastilianFluent
  • EnglishAdvanced

Industry experience

  • Professional Services
  • Software & Internet
  • Telecommunications
  • Media & Entertainment
  • Travel & Hospitality

More experts

Work experience

Customer Service Representative · Expedia GroupJun 2022 – Dec 2022 · 7 mos

Managed a high volume of customer inquiries via phone, email, and chat, maintaining a professional and empathetic tone. Troubleshot technical issues and provided product guidance, ensuring a high first-call resolution rate. Navigated multiple software systems and CRM tools simultaneously to document interactions and track customer history. Consistently met KPIs related to customer satisfaction (CSAT) and average handle time.

Customer Service Representative · TeleperformanceJun 2022 – Dec 2022 · 7 mos

Resolved a high volume of customer inquiries via phone, email, and chat, maintaining a professional and empathetic tone. Troubleshot technical issues and provided product guidance, ensuring a high first-call resolution rate. Navigated multiple software systems and CRM tools simultaneously to document interactions and track customer history. Consistently met KPIs related to customer satisfaction (CSAT) and average handle time.

Education

Microbiology undergraduate degree · New York School2020 – 2026
Microbiology undergraduate degree · Los Andes University2021 – 2026
Undergraduate degree in Microbiology · New York School2030 – 2020
Undergraduate degree in Microbiology · Los Angeles University2021 – 2026

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