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Hi, I’m Sara Praxedes Dias, a Brazilian computer engineering student with hands-on experience in fraud prevention, bilingual customer support, and market access operations. I enjoy turning data into practical insights and streamlining processes, using tools like Salesforce, SQL, and Power BI to drive efficiency and better service. I’m seeking professional growth in the technology field and am eager to collaborate across teams to deliver value to users and clients. I bring strong communication, problem-solving, and a proactive mindset, along with a solid foundation in software and data analytics.…Hi, I’m Sara Praxedes Dias, a Brazilian computer engineering student with hands-on experience in fraud prevention, bilingual customer support, and market access operations. I enjoy turning data into practical insights and streamlining processes, using tools like Salesforce, SQL, and Power BI to drive efficiency and better service. I’m seeking professional growth in the technology field and am eager to collaborate across teams to deliver value to users and clients. I bring strong communication, problem-solving, and a proactive mindset, along with a solid foundation in software and data analytics.

Sara Praxedes Dias

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Hi, I’m Sara Praxedes Dias, a Brazilian computer engineering student with hands-on experience in fraud prevention, bilingual customer support, and market access operations. I enjoy turning data into practical insights and streamlining processes, using tools like Salesforce, SQL, and Power BI to drive efficiency and better service. I’m seeking professional growth in the technology field and am eager to collaborate across teams to deliver value to users and clients. I bring strong communication, problem-solving, and a proactive mindset, along with a solid foundation in software and data analytics.…Hi, I’m Sara Praxedes Dias, a Brazilian computer engineering student with hands-on experience in fraud prevention, bilingual customer support, and market access operations. I enjoy turning data into practical insights and streamlining processes, using tools like Salesforce, SQL, and Power BI to drive efficiency and better service. I’m seeking professional growth in the technology field and am eager to collaborate across teams to deliver value to users and clients. I bring strong communication, problem-solving, and a proactive mindset, along with a solid foundation in software and data analytics.

Available to hire

Hi, I’m Sara Praxedes Dias, a Brazilian computer engineering student with hands-on experience in fraud prevention, bilingual customer support, and market access operations. I enjoy turning data into practical insights and streamlining processes, using tools like Salesforce, SQL, and Power BI to drive efficiency and better service.

I’m seeking professional growth in the technology field and am eager to collaborate across teams to deliver value to users and clients. I bring strong communication, problem-solving, and a proactive mindset, along with a solid foundation in software and data analytics.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

Portuguese

Fluent

English

Advanced

Spanish; Castilian

Advanced

Work Experience

Bilingual Customer Support Analyst at Conduent

July 1, 2024 - July 1, 2024

Provided direct support to customers in Portuguese and English, delivered technical assistance for mobile devices (iOS), guided users through issue resolution, diagnostics, device setup, and restoration, documented service cases, resolved post-sales issues, handled inbound calls, and contributed to customer satisfaction and retention.

Fraud Prevention Analyst (ISA) at Principia

July 1, 2024 - November 9, 2025

Analyzed student documents for the Income Share Agreement system, provided customer service via chat, produced daily reports to organize operational demands, developed contact strategies with students via WhatsApp and email, assisted the legal team with documentation and support, analyzed operational data to identify opportunities for efficiency improvements, and used Salesforce, SQL, and Power BI for daily database management.

Market Access Department (Apprenticeship) at Amgen Biotecnologia

October 1, 2020 - October 1, 2020

Performed general administrative tasks, maintained updated records in internal systems, communicated with clients to resolve questions, supported department routines, assisted with event planning and speaker arrangements, entered data into SAP, and drafted and processed contracts.