I am a friendly and self-motivated customer service professional with strong experience in hospitality, guest relations, and multicultural environments. Skilled in front desk operations, appointment scheduling, client communication, and digital content coordination. Being multilingual in English, Turkish, and Arabic, I have a proven ability to support international guests and manage administrative tasks with attention to detail. Passionate about travel and committed to delivering exceptional guest experiences in fast-paced, seasonal, and cross-cultural settings. Throughout my career, I have contributed to operational development, marketing campaigns, event planning, and financial management. I actively engage in community building and support inclusion through multicultural event organization and social media content creation. My adaptability and dedication to quality service have been key in various roles within hospitality, retail, and nonprofit sectors, empowering me to provide a smooth and efficient experience for clients and colleagues alike.

Sara H Hamad

I am a friendly and self-motivated customer service professional with strong experience in hospitality, guest relations, and multicultural environments. Skilled in front desk operations, appointment scheduling, client communication, and digital content coordination. Being multilingual in English, Turkish, and Arabic, I have a proven ability to support international guests and manage administrative tasks with attention to detail. Passionate about travel and committed to delivering exceptional guest experiences in fast-paced, seasonal, and cross-cultural settings. Throughout my career, I have contributed to operational development, marketing campaigns, event planning, and financial management. I actively engage in community building and support inclusion through multicultural event organization and social media content creation. My adaptability and dedication to quality service have been key in various roles within hospitality, retail, and nonprofit sectors, empowering me to provide a smooth and efficient experience for clients and colleagues alike.

Available to hire

I am a friendly and self-motivated customer service professional with strong experience in hospitality, guest relations, and multicultural environments. Skilled in front desk operations, appointment scheduling, client communication, and digital content coordination. Being multilingual in English, Turkish, and Arabic, I have a proven ability to support international guests and manage administrative tasks with attention to detail. Passionate about travel and committed to delivering exceptional guest experiences in fast-paced, seasonal, and cross-cultural settings.

Throughout my career, I have contributed to operational development, marketing campaigns, event planning, and financial management. I actively engage in community building and support inclusion through multicultural event organization and social media content creation. My adaptability and dedication to quality service have been key in various roles within hospitality, retail, and nonprofit sectors, empowering me to provide a smooth and efficient experience for clients and colleagues alike.

See more

Experience Level

Intermediate
Intermediate

Language

Arabic
Fluent
English
Fluent
Finnish
Intermediate
Turkish
Fluent

Work Experience

Grocery Associate at Wolt Services Oy
October 1, 2021 - Present
Operated Wolt internal systems efficiently, handling customer support communications. Maintained store organization, managed stock levels, and conducted daily food safety inspections. Supported operational development and handled orders through the Merchant app. Assisted in the setup, organization, and initial operations of Wolt’s first store in Tampere as well as relocation and transition to a new store.
Hotel Receptionist at Tampere Apartment Hotel MN Ltd
April 1, 2025 - August 26, 2025
Managed guest check-ins/outs, bookings, and payments using platforms like Booking.com. Provided friendly and efficient front desk service in a fast-paced environment. Responded to guest questions, handled complaints, and ensured a smooth stay. Performed administrative tasks and assisted with daily operational duties. Checked room conditions and coordinated with housekeeping for timely cleaning.
Marketing & Events Assistant at International House Tampere
June 1, 2023 - August 26, 2025
Organized multicultural events in collaboration with the City of Tampere, supporting inclusion and community building. Created digital content including social media, newsletters, and posters to promote International House Tampere and increase event visibility. Contributed to marketing campaigns aimed at international students, immigrants, and refugees. Planned and executed over 10 events, tracked KPIs, and collected feedback to improve future outreach.
Customer Service & Sales Assistant at Jersey Boy Bagels
December 1, 2022 - August 26, 2025
Delivered multilingual customer service and managed sales documentation. Promoted new products and prepared specialty items for clients. Participated in profit monitoring and key figure analysis.
Production Worker (Summer Job) at Posti Oyj
August 1, 2022 - August 26, 2025
Operated sorting machinery and organized shipments. Reported technical issues and followed health & safety protocols.
Cruise Server at Bosporus Istanbul Tours
August 1, 2021 - August 26, 2025
Served international guests and managed a restaurant floor on a cruise tour. Promoted products and facilitated smooth customer experiences in multiple languages.
Customer Service & Restaurant Sales at Various Hotels including Tullikamari Holiday Club
November 1, 2023 - August 26, 2025
Assisted in concert and club event operations, providing excellent food & beverage service. Operated POS system, prepared drinks, and delivered à la carte service. Monitored inventory and upheld health and safety standards.
Treasurer, Tenant Committee at Tampere Student Housing Foundation
January 1, 2023 - August 26, 2025
Managed budgeting, bookkeeping, and financial reporting for the tenant committee. Handled invoicing, reimbursements, and cash flow monitoring. Delivered financial updates in monthly meetings and ensured transparency in spending.

Education

Vocational Qualification in Tourism at TREDU-Tampere Vocational College
January 1, 2025 - May 1, 2025
Vocational Qualification in Business at TREDU-Tampere Vocational College
August 1, 2023 - August 1, 2023
Bachelor of Business Administration (BBA), International Business at Häme University of Applied Sciences
January 11, 2030 - August 26, 2025

Qualifications

Hygiene Passport (Finland)
January 11, 2030 - August 26, 2025
Alcohol Passport (Finland)
January 11, 2030 - August 26, 2025

Industry Experience

Travel & Hospitality, Retail, Non-Profit Organization, Education, Financial Services

Experience Level

Intermediate
Intermediate

Hire a Event Visualizer

We have the best event visualizer experts on Twine. Hire a event visualizer in Tampere today.