Sarah Mahlangu

Talent Acquisition Administrative Services Administrator at Anglo American - Rosebank

Designed and documented end-to-end processes supporting global operations. Acted as a subject matter expert within the service area, managing process changes and leading optimization workshops. Performed root cause analysis, documented findings, and implemented preventative measures. Collaborated with project leads, operational teams, and customers to improve processes, monitored and measured performance, and supported project delivery by creating test scenarios and performing UAT. Contributed to Group Transformation Programmes and facilitated SIP workshops with operational teams and clients to identify issues and process improvements. Ensured compliance with process standards and alignment across regions and Group, including regulatory alignment with GDPR and POPIA. Resolved employee-change queries and ensured service delivery according to agreed SLAs through internal stakeholder communication.

Talent Acquisition Operations Recruitment Administrator at Anglo Platinum

Provided recruitment operations administrative support and followed defined processes with attention to detail. Delivered services against agreed SLAs/KPIs, managed and prioritized a diverse workload to meet time-specific deadlines, and communicated with stakeholders to support candidate experience. Coordinated recruitment administration from job posting through candidate offer acceptance, including interview scheduling, travel arrangements, reimbursements, and pre/post-employment checks including assessments.

Human Capital Recruitment Coordinator at FNB South Africa

Supported recruitment process administration and coordination by liaising with Human Capital, applicants, and the assessment team. Contributed to teamwork and inclusivity, ensured operational excellence against defined quality standards, and reported on transactional and process activity within set guidelines. Built and maintained stakeholder relationships and delivered customer service aligned to quality standards.

Supported client recruitment needs by meeting deadlines, drafting job adverts, and advertising positions on job portals. Handled responses, conducted interviews, and completed background reference checks. Built a talent database by screening candidates against anticipated client requirements, compiled shortlists for client submission, and sent regret letters to candidates.

Talent Shared Services Administrator at EY

Onboarded new joiners (permanent and contractors), captured new employee data, and arranged IT and Facilities setup. Managed core HR administration including internal transfers, promotions, and salary adjustments. Processed study loans, UIF applications, and other related loans. Managed offboarding including exit details, benefits withdrawals, and exit surveys. Responded accurately to employee and external stakeholder queries, ensured accurate payroll data submission, and met turnaround times.

HR Operations Recruitment Assistant at Accenture

Assisted with administrative recruitment processes and candidate reference checks. Responded to queries from internal and external stakeholders, arranged interviews, and attended meetings to provide recruitment progress updates. Ensured completion of documentation according to recruitment standards and recommended improvements to recruitment and administration procedures.

Storeman at Sasol

Managed stores, inspected tools, and ordered tools and consumables.

Refunds Clerk at Builders: Warehouse, Express, Trade Depot, Superstore

Provided customer service with an emphasis on loyalty and customer support.