Fresh Mart — AI Customer Support & Order Assistant (Grocery Delivery)

Built a custom AI chatbot for Fresh Mart, a grocery delivery business, to automate common customer queries — delivery hours and areas, product availability, order tracking, and substitution/refund policy. Designed the conversation flows in Botpress with a friendly, efficient tone suited to a fast-moving retail brand, so customers get instant answers instead of waiting on support staff for routine questions. The bot handles first-line support around the clock, freeing the team to focus on complex issues. Available for similar builds — order tracking, FAQ, and support automation — for e-commerce, retail, and delivery businesses.