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I'm Sara Moss, a bilingual technical writer and documentation leader with over a decade of experience shaping clear, user-friendly product information. I excel at turning complex technical details into concise, accurate content, maintaining consistency across templates and glossaries, and collaborating with product, marketing, and support teams. I enjoy building scalable documentation processes and fostering collaboration to deliver high-quality content that supports product launches and customer success. I thrive in team settings, love digging into a problem to find the right wording, and enjoy creating content reuse strategies and templates. Outside work, I enjoy swimming, cycling, running, hiking, yoga, cooking, and reading; I walked the Camino de Santiago (800 km) in April–May 2025, which strengthened my problem-solving and perseverance skills.…I'm Sara Moss, a bilingual technical writer and documentation leader with over a decade of experience shaping clear, user-friendly product information. I excel at turning complex technical details into concise, accurate content, maintaining consistency across templates and glossaries, and collaborating with product, marketing, and support teams. I enjoy building scalable documentation processes and fostering collaboration to deliver high-quality content that supports product launches and customer success. I thrive in team settings, love digging into a problem to find the right wording, and enjoy creating content reuse strategies and templates. Outside work, I enjoy swimming, cycling, running, hiking, yoga, cooking, and reading; I walked the Camino de Santiago (800 km) in April–May 2025, which strengthened my problem-solving and perseverance skills.

Sara Moss

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I'm Sara Moss, a bilingual technical writer and documentation leader with over a decade of experience shaping clear, user-friendly product information. I excel at turning complex technical details into concise, accurate content, maintaining consistency across templates and glossaries, and collaborating with product, marketing, and support teams. I enjoy building scalable documentation processes and fostering collaboration to deliver high-quality content that supports product launches and customer success. I thrive in team settings, love digging into a problem to find the right wording, and enjoy creating content reuse strategies and templates. Outside work, I enjoy swimming, cycling, running, hiking, yoga, cooking, and reading; I walked the Camino de Santiago (800 km) in April–May 2025, which strengthened my problem-solving and perseverance skills.…I'm Sara Moss, a bilingual technical writer and documentation leader with over a decade of experience shaping clear, user-friendly product information. I excel at turning complex technical details into concise, accurate content, maintaining consistency across templates and glossaries, and collaborating with product, marketing, and support teams. I enjoy building scalable documentation processes and fostering collaboration to deliver high-quality content that supports product launches and customer success. I thrive in team settings, love digging into a problem to find the right wording, and enjoy creating content reuse strategies and templates. Outside work, I enjoy swimming, cycling, running, hiking, yoga, cooking, and reading; I walked the Camino de Santiago (800 km) in April–May 2025, which strengthened my problem-solving and perseverance skills.

Available to hire

I’m Sara Moss, a bilingual technical writer and documentation leader with over a decade of experience shaping clear, user-friendly product information. I excel at turning complex technical details into concise, accurate content, maintaining consistency across templates and glossaries, and collaborating with product, marketing, and support teams. I enjoy building scalable documentation processes and fostering collaboration to deliver high-quality content that supports product launches and customer success.

I thrive in team settings, love digging into a problem to find the right wording, and enjoy creating content reuse strategies and templates. Outside work, I enjoy swimming, cycling, running, hiking, yoga, cooking, and reading; I walked the Camino de Santiago (800 km) in April–May 2025, which strengthened my problem-solving and perseverance skills.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

German

Advanced

French

Beginner

Work Experience

Technical Writer, Documentation Manager at u-blox AG, Thalwil

January 1, 2012 - January 1, 2025

Functional leadership for the product documentation team; continual improvements to processes, tools, and guidelines. Creation of product summaries and webpages in collaboration with product owners. Regular updates to product line cards and product overview documents. Maintenance of technical documentation templates and company glossary. Management of official product images with a graphic designer. Collaboration with marketing and product colleagues for product launches. Responsible for guiding the business marketing team apprentice.

Technical Writer at Avaloq Evolution AG, Zürich

January 1, 2010 - January 1, 2012

Responsible for content of business user manuals and parameterization guides, including editing, translating and proofreading. Specific area of documentation: core banking, including asset and interest object types, money accounts and market data.

Partner / Consultant and IT Manager at Pleinert & Partner, Zürich

January 1, 2007 - January 1, 2010

Business development and consulting primarily in IT (financial services focus); other areas covered SAP and SCM. Maintenance of the internal data management system, troubleshooting. Team leader, guiding consultants focusing on IT, SAP and SCM.

Writer and Editor (Freelance) at Zürich (Freelance)

January 1, 1995 - January 1, 2006

Editing and translating technical banking documents; writing, editing, and copy-editing for a bimonthly parenting journal.

Internal Resources Software Engineer at Sun Microsystems, Zürich/Schwerzenbach

January 1, 1990 - January 1, 1994

Shared responsibility of the computing environment for Zürich and Geneva sales offices (approx. 125 machines and 80 users). Unix system admin; hardware, software, network installations and maintenance; Sybase database admin; workstation installations prior to courses; end-user support.

Software Engineer in Office Automation Group at GfAI, Gruppe für Angewandte Informatik, Zürich Regensdorf

December 1, 1988 - June 1, 1990

Customized office tools for end users; Unix support internally and for customers.

Member of Technical Staff, Computing Facilities at Software Engineering Institute, Pittsburgh, PA

January 1, 1985 - January 1, 1988

Informix database configuration; system maintenance; backup management; software and printer installations; user support and training. Co-author of the Computing Facilities Notebook (user documentation).