Available to hire
I am a ServiceNow Certified professional with hands-on experience in Customer Service Management (CSM) implementation, administration, and platform development.
I have strong experience in:
ServiceNow CSM configuration and enhancements
REST and SOAP integrations using MID Server
Workflow automation and Flow Designer
HR process support and cross-module integrations
Security best practices and governance
Working with FedRAMP-aligned security standards and compliance controls
In addition, I have nearly 8 years of experience in ServiceNow development, integrations, CMDB, Service Graph Connectors, and platform optimization across enterprise environments.
I am attaching my resume for your review. Please let me know a convenient time to discuss this opportunity further.
Skills
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Work Experience
Lead Software Engineer at UST Global
September 1, 2014 - PresentSenior engineer leading ServiceNow initiatives with focus on Now Assist and Agentic AI, integrating OpenAI with ServiceNow to build context-aware Virtual Agent workflows, automations, and integrations. Designed and implemented Now Assist and Agentic AI-powered Virtual Agents, enabling improved automation and end-user satisfaction. Own end-to-end automation across ServiceNow integrations and custom applications. Delivered SAP integration to automate PO-related processes for Fortune 500 client. Experience with CMDB and Service Graph Connectors to integrate with Azure, AWS, Wiz; managed CMDB CI's in ServiceNow.
Developer II at ICE Date Services
May 1, 2023 - September 1, 2024Spearheaded technical discussions and requirement gathering; designed data models and architecture aligned with ServiceNow best practices for ICE Instance. Provided technical guidance, demos & POCs to business owners; led upgrade planning and execution; contributed to configuration of new applications and suites; contributed to strategic platform customizations to meet business needs.
Senior Associate Consultant at Infosys
October 1, 2021 - May 1, 2023Worked with more than 2 clients; implemented ServiceNow orchestrations across SPM, HR, ITSM, PPM. Delivered 6+ ServiceNow upgrade projects. Led a team of 4; managed end-to-end delivery from requirement gathering to Go Live. Managed organizational structure management and improved SPM/HR processes for clients like Casey's and General Mills to enhance employee experience.
Software Developer at CGI Group
September 1, 2020 - September 1, 2021Implemented automations, migrations from Jira to ServiceNow; UI customizations for forms and UI actions. Connected CISCO DNAC legacy application with ServiceNow. Designed BT Digital Services – IM & SRM; performed core configuration changes; R&D for feature enhancements; production support during Go-Live; utilized Flow Designer and Integration Hub.
Technical Consultant at INRY (IntegRhythm) India Pvt. Ltd.
October 1, 2018 - September 1, 2020Worked with 4 clients with ServiceNow ITSM, ITBM, PPM, ITAM, CSM, Timecard Management and Resource Management, Skill management. Hands-on scripting (Client Scripts, UI Policy, Business Rules, Script Includes, Script Actions, UI Actions, Workflows). Configured/Code ServiceNow PPM modules (Project, Tasks, Resource Plans, Timecards, Financials, Cost plans, Skill management) to enable rollout of new functionality, interfaces, modules, UI and workflow configurations.
Education
Post Graduation in Human Resource at Osmania University
January 1, 2020 - January 1, 2022Bachelor's in Computer Science at Vidya Jyothi Institute of Technology
January 1, 2014 - January 1, 2018Qualifications
Certified Implementation Specialist – Customer Service Management
January 11, 2030 - February 24, 2026Infosys Implementation Specialist – IT Service Management
January 11, 2030 - February 24, 2026Certified ServiceNow System Administrator (CSA)
January 11, 2030 - February 24, 2026Certified ServiceNow Application Developer (CAD)
January 11, 2030 - February 24, 2026NASA Space Apps Designer
January 11, 2030 - February 24, 2026British English Council (BEC) certification from Cambridge University
December 1, 2016 - February 24, 2026Master Orator Championship (MOC)
July 1, 2017 - February 24, 2026ServiceNow Micro Certifications – ATF, APM, Asset Models Management, Enterprise Onboarding and Transitions, Performance Analytics, Virtual Agent, Predictive Intelligence, HR Integrations, Agile and Test Management Implementation, Flow Designer
January 11, 2030 - February 24, 2026Industry Experience
Software & Internet, Professional Services
Skills
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Experience Level
Expert
Expert
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Intermediate
Intermediate
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