I am a results-driven, customer-focused operations and programs professional with a track record of driving retention, grant funding, and governance initiatives across non-profit and corporate settings. I excel at cross-functional collaboration, stakeholder engagement, and turning complex inquiries into clear, action-oriented solutions. Based in Windsor, I bring strong analytical and communication skills to remote and in-person teams, leveraging CRM tools, data analysis, and multi-channel outreach to improve outcomes, support donors, and contribute to continuous improvement. I’m currently expanding my credentials with a Postgraduate Diploma in Business Systems Analysis and Project Management and am eager to apply my experience to strategic programs that create social impact.

SAYO SAMUEL -DADA

I am a results-driven, customer-focused operations and programs professional with a track record of driving retention, grant funding, and governance initiatives across non-profit and corporate settings. I excel at cross-functional collaboration, stakeholder engagement, and turning complex inquiries into clear, action-oriented solutions. Based in Windsor, I bring strong analytical and communication skills to remote and in-person teams, leveraging CRM tools, data analysis, and multi-channel outreach to improve outcomes, support donors, and contribute to continuous improvement. I’m currently expanding my credentials with a Postgraduate Diploma in Business Systems Analysis and Project Management and am eager to apply my experience to strategic programs that create social impact.

Available to hire

I am a results-driven, customer-focused operations and programs professional with a track record of driving retention, grant funding, and governance initiatives across non-profit and corporate settings. I excel at cross-functional collaboration, stakeholder engagement, and turning complex inquiries into clear, action-oriented solutions.

Based in Windsor, I bring strong analytical and communication skills to remote and in-person teams, leveraging CRM tools, data analysis, and multi-channel outreach to improve outcomes, support donors, and contribute to continuous improvement. I’m currently expanding my credentials with a Postgraduate Diploma in Business Systems Analysis and Project Management and am eager to apply my experience to strategic programs that create social impact.

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Experience Level

Expert
Intermediate
Intermediate

Language

English
Fluent

Work Experience

Retention Specialist at Cogeco Connexion
August 31, 2024 - August 31, 2024
Identified customer pain points and delivered tailored retention solutions to improve KPIs and reduce churn; strengthened brand loyalty through proactive escalation resolution and value-driven communication.
Agent, Billing Customer Care at Cogeco Connexion
November 30, 2023 - November 30, 2023
Managed inbound inquiries related to billing, product upgrades, and service issues; achieved first-call resolution and contributed to upselling and customer retention.
Proposal Facilitator & Writer at Altamont Group / Edworx Consulting
January 31, 2024 - January 31, 2024
Streamlined proposal development, improved content consistency, and supported research and budgets to increase client win rates.
Proposal Writer at Altamont Group / Edworx Consulting
April 30, 2023 - April 30, 2023
Produced 50+ winning proposals; developed content across MERL, eLearning, and organizational capacity building; contributed to strategy and proposal framing to enhance win probability.
Program Manager at SHEHU MUSA YAR’ADUA FOUNDATION
April 30, 2023 - April 30, 2023
Secured $3.8M+ in grant funding; led governance and gender justice programs; supervised 15-member team delivering policy advocacy, research, and public education; ensured donor compliance and performance metrics.
Program Officer at SHEHU MUSA YAR’ADUA FOUNDATION
November 30, 2020 - November 30, 2020
Managed governance and election monitoring projects impacting 1,500+ civic actors; directed civic tech platform product management; produced advocacy reports and donor communications.
Technical Research Officer / Content Developer at SHEHU MUSA YAR’ADUA FOUNDATION
June 30, 2015 - June 30, 2015
Supported governance and election programs with technical research and logistics; facilitated stakeholder engagement with civil society organizations; authored policy briefs and training materials.
Consultant, Content Writer at LIFEBANK
December 31, 2020 - December 31, 2020
Developed high-impact proposals and research materials for healthcare innovations; conducted feasibility studies and training documentation for Nigeria’s COVID-19 cold-chain response; created website content and internal strategy documentation.

Education

Master of Science (M.Sc.) – Data Networks and Security at Birmingham City University, Birmingham, UK
January 1, 2012 - June 30, 2013
Bachelor of Engineering (B. Eng.) – Information and Communication Technology at Covenant University, Ota, Nigeria
September 1, 2006 - July 31, 2011
Post Graduate Diploma – Business Systems Analysis and Project Management at Canadian College of Business Science and Technology, Mississauga Ontario, Canada
July 1, 2024 - July 1, 2025

Qualifications

Post Graduate Diploma – Business Systems Analysis and Project Management
July 1, 2024 - July 1, 2025

Industry Experience

Non-Profit Organization, Professional Services, Education, Healthcare, Government, Media & Entertainment