Available to hire
Hi, I’m Sabrina Elizabeth Koch. I am a results-driven professional with experience in sales support, executive assistance, and customer service across hybrid and on-site roles. I excel at managing high-volume communications, coordinating shipments and orders, and maintaining accurate records in Salesforce. I am detail-oriented, organized, and committed to delivering excellent service.
I am currently seeking opportunities to leverage my experience in fast-paced environments, collaborate with cross-functional teams, and contribute to a company’s efficiency and client satisfaction.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Work Experience
Shipping Associate at Office Beacon LLC
October 1, 2021 - October 11, 2025Tracked international shipments from China and India to the United States via UPS and DHL, ensuring accurate delivery updates and logistics coordination. Prepared and printed shipping labels, handled product samples, managed order fulfilment, and supported pricing-related tasks to streamline operations and meet client expectations.
Customer Service Representative at Flowz
July 1, 2019 - October 11, 2025Handled inbound calls from clients regarding order updates and artwork proofs instructions, ensuring clear communication and timely processing. Conducted outbound calls for lead generation and responded to live chat inquiries, providing support and information across multiple campaigns. Supported operations for Office Beacon and Flowz, collaborating with teams in the Philippines and India to deliver high-quality customer service and engagement.
Customer Service Representative at American Home Shield
July 1, 2019 - October 11, 2025Handled high-volume inbound calls from customers requesting service appointments, efficiently coordinating the dispatch of technicians and plumbers for appliance and plumbing repairs, ensuring prompt and accurate service delivery.
Customer Care Representative at United Parcel Service
August 1, 2018 - October 11, 2025Handling inbound inquiries regarding package tracking and pickup, investigated missing or damaged parcels across the U.S., and ensured timely resolution to maintain high customer satisfaction.
Sales/Catalog Account at Winston Brands
January 31, 2018 - October 11, 2025Assisted with order placement, delivered excellent customer service, and promoted membership enrollment to boost savings and customer loyalty.
Sales Assistant/Executive Assistant at CSHALO Branded Solutions
June 1, 2025 - October 11, 2025Managed high volumes of inbound emails via RingCentral from vendors and account executives; delivered prompt and accurate responses regarding order status, tracking information, billing issues, and artwork proofs; maintained detailed and organized records in Salesforce and related systems to ensure data accuracy and workflow efficiency.
Shipping Associate at Office Beacon LLC.
October 1, 2021 - October 11, 2025Shipped international shipments from China and India to the United States via UPS and DHL, ensuring accurate delivery updates and logistics coordination. Prepared and printed shipping labels, handled product samples, managed order fulfillment, and supported pricing-related tasks to streamline operations and meet client expectations.
Customer Service Representative at IQOR Clark Site 5
July 1, 2019 - October 11, 2025Handled inbound calls from customers requesting service appointments, efficiently coordinating the dispatch of technicians and plumbers for appliance and plumbing repairs, ensuring prompt and accurate service delivery.
Customer Service Representative at IQOR Clark Site 1 (Winston Brands) - Sales/Catalog Account
January 31, 2018 - October 11, 2025Assisted with order placement, delivered excellent customer service, and promoted membership enrollment to boost savings and customer loyalty.
Customer Care Representative at United Parcel Service
August 1, 2018 - October 11, 2025Handled inbound inquiries regarding package tracking and shipping status; ensured timely issue resolution and customer satisfaction.
Education
Computer Secretarial at Clark College of Science & Technology
January 1, 2016 - October 11, 2025High School Diploma at Mabalacat Community High School
January 1, 2014 - October 11, 2025Computer Secretarial at Clark College of Science & Technology
January 11, 2030 - January 1, 2016High School Diploma at Mabalacat Community High School
January 11, 2030 - January 1, 2014Qualifications
Industry Experience
Transportation & Logistics, Professional Services, Retail, Consumer Goods, Travel & Hospitality, Wholesale & Distribution
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