Built and deployed a production LLM agent for insurance sales conversations, integrating React-based reasoning, retrieval-augmented generation (RAG), tool calling, and compliance guardrails. Evaluated on 5,000+ real-world conversations, achieving ~90% tool-selection accuracy and 85%+ success rate on multi-step workflows. Designed and implemented an LLM evaluation pipeline to benchmark response quality against internal datasets, improving answer accuracy from 80% to 92% via iterative improvements in agent reasoning, retrieval strategies, and tool integration. Developed automated Reflection and Compliance Checker modules to validate and self-correct agent responses, reducing detected compliance issues from 3% to below 0.5% and cutting manual review workload by ~60%. Integrated agent workflows with external tools and business logic to enable automated information retrieval, decision support, and multi-step task execution in customer-facing scenarios.

Research Assistant at UNSW

August 1, 2025 - Present

Designed and developed a public-facing website promoting eco-cultural awareness and sustainable living as part of a university research project, independently managing requirements analysis, implementation, testing, and deployment. Collaborated with researchers to translate project objectives into an accessible digital experience, improving engagement with sustainability-related content.

Academic Tutor at UNSW

January 1, 2025 - Present

Delivered weekly tutorial sessions and consultation for COMP6080 (Web Front-End Programming), explaining complex technical concepts to students with diverse programming backgrounds. Created a Transition Study Pack to help new students bridge foundational knowledge gaps in web development, improving readiness for university-level coursework. Provided code review and debugging guidance to help students develop stronger software engineering practices.

Senior Frontend Developer at Wholee

January 1, 2021 - May 1, 2022

Led frontend engineering practices through weekly code reviews, technical sharing sessions, and development standards, improving code quality and reducing bug occurrences by 25%. Designed and implemented a frontend performance monitoring system to automatically detect critical issues, improving page load performance by 30% and reducing critical frontend errors by 40%. Developed and maintained transaction workflows across mobile and web platforms, improving payment reliability and reducing transaction failures for large-scale e-commerce users.

Frontend Developer at Club Factory

March 1, 2019 - January 1, 2022

Developed mobile transaction workflows for Club Factory, one of India’s largest shopping platforms, supporting millions of active users. Led adoption of React Native across mobile applications, improving app performance by 40%, reducing crash rate by 35%, and decreasing development time by 50%. Designed and implemented a visual event-page builder system that reduced marketing campaign setup time by 70% and increased advertising landing-page ROI by 10x.