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Hi, I’m Richard (Scott) Nelson — a Senior Instructional Designer and Senior Technical Writer with 20 years of experience building AI-driven adult learning programs and enterprise documentation for universities and tech leaders like Meta, IBM, and Google. I design learning experiences using ADDIE and SAM, align training with business goals, and champion accessibility (WCAG 2.2) and rigorous evaluation to drive measurable impact across global teams. I love collaborating with cross-functional teams, leveraging analytics and generative AI to accelerate knowledge transfer, and creating practical, scalable learning content. My work blends instructional design, content strategy, and hands-on production to deliver compelling, easy-to-use training and documentation across diverse audiences.…Hi, I’m Richard (Scott) Nelson — a Senior Instructional Designer and Senior Technical Writer with 20 years of experience building AI-driven adult learning programs and enterprise documentation for universities and tech leaders like Meta, IBM, and Google. I design learning experiences using ADDIE and SAM, align training with business goals, and champion accessibility (WCAG 2.2) and rigorous evaluation to drive measurable impact across global teams. I love collaborating with cross-functional teams, leveraging analytics and generative AI to accelerate knowledge transfer, and creating practical, scalable learning content. My work blends instructional design, content strategy, and hands-on production to deliver compelling, easy-to-use training and documentation across diverse audiences.

Scott Nelson

Writer, Content Designer, Content Creator, +5

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Hi, I’m Richard (Scott) Nelson — a Senior Instructional Designer and Senior Technical Writer with 20 years of experience building AI-driven adult learning programs and enterprise documentation for universities and tech leaders like Meta, IBM, and Google. I design learning experiences using ADDIE and SAM, align training with business goals, and champion accessibility (WCAG 2.2) and rigorous evaluation to drive measurable impact across global teams. I love collaborating with cross-functional teams, leveraging analytics and generative AI to accelerate knowledge transfer, and creating practical, scalable learning content. My work blends instructional design, content strategy, and hands-on production to deliver compelling, easy-to-use training and documentation across diverse audiences.…Hi, I’m Richard (Scott) Nelson — a Senior Instructional Designer and Senior Technical Writer with 20 years of experience building AI-driven adult learning programs and enterprise documentation for universities and tech leaders like Meta, IBM, and Google. I design learning experiences using ADDIE and SAM, align training with business goals, and champion accessibility (WCAG 2.2) and rigorous evaluation to drive measurable impact across global teams. I love collaborating with cross-functional teams, leveraging analytics and generative AI to accelerate knowledge transfer, and creating practical, scalable learning content. My work blends instructional design, content strategy, and hands-on production to deliver compelling, easy-to-use training and documentation across diverse audiences.

Available to hire

Hi, I’m Richard (Scott) Nelson — a Senior Instructional Designer and Senior Technical Writer with 20 years of experience building AI-driven adult learning programs and enterprise documentation for universities and tech leaders like Meta, IBM, and Google. I design learning experiences using ADDIE and SAM, align training with business goals, and champion accessibility (WCAG 2.2) and rigorous evaluation to drive measurable impact across global teams.

I love collaborating with cross-functional teams, leveraging analytics and generative AI to accelerate knowledge transfer, and creating practical, scalable learning content. My work blends instructional design, content strategy, and hands-on production to deliver compelling, easy-to-use training and documentation across diverse audiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Senior Instructional Designer (Instructional Designer III) at SkillUp Technologies

October 1, 2023 - Present

Designed formative and summative assessments for ACE-accredited IBM college courses, increasing deliverables by 120% across Agile sprints. Developed four 8-hour technical training programs in Storyline and Rise with an international team of 10 experts, covering cybersecurity, incident response, data analytics, and generative AI. Applied Bloom’s Taxonomy to ensure 95% of assessments achieved Level 3 (application) and 80% achieved Level 4+ (analysis), aligning with corporate learning standards.

Documentation Engineer (Technical Writer III) at Meta

October 1, 2024 - January 1, 2025

Wrote and maintained Meta’s accessibility documentation (WCAG 2.2), supporting ~70,000 employees worldwide. Redesigned information architecture for Meta’s Central Accessibility Wiki, improving navigation, compliance, and adoption across global teams. Collaborated to develop a maturity matrix for all Meta design systems to achieve European Accessibility Act (EAA) compliance by June 2025.

Senior Instructional Designer at EPAM Continuum

November 1, 2019 - October 1, 2023

Managed the full lifecycle of instructional design projects, aligning training solutions with client business goals and achieving a 90% satisfaction rate in participant feedback. Collaborated on digital change management with executives to produce engineer-assisted, online educational programs, increasing client engagement by 50%. Coordinated a team of 15+ SMEs to produce Agile Development IP supporting a $400,000 software engineering contract, contributing to a 33% annual revenue growth in L&D services.

Instructional Designer / Content Developer at Facebook (Meta)

October 1, 2017 - October 1, 2019

Designed interactive multimedia training for Facebook’s internal sales teams, with lessons consistently rated 4+/5 stars by participants. Partnered with 8 cross-functional stakeholders to identify skills gaps and performance metrics, contributing to 33% of annual group deliverables. Developed three 20-minute Blueprint courses for international advertisers, expanding Meta’s global learning offerings. Applied Bloom’s Taxonomy and multimedia learning principles to increase knowledge retention and application among target audiences.

Senior Technical Writer (Technical Writer III) at The Home Depot

October 1, 2016 - October 1, 2017

Authored and structured technical documentation for Home Depot’s Infrastructure Services Catalog, improving system usability for 2,000+ corporate users. Redesigned the Infrastructure Services Catalog using Bootstrap-based UX, reducing VM requisition and build time by 80%. Developed interactive PDF infographics and executive presentations for the PMO, cutting content volume by 40% while retaining clarity and completeness.

Graphic, Instructional, & Interactive Designer at Independent Consultant

January 1, 2013 - October 1, 2016

Consulted with clients to identify cloud computing business challenges and workforce skill gaps, delivering a 60% increase in learning content output. Designed a TEDx-Germany presentation for a social services startup, driving a 20% increase in web traffic and brand visibility. Developed job aids and training materials for a regional restaurant chain, adopted by over 5,000 employees to improve onboarding and service performance.