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Scott Nelson

Available to hire

Hi, I’m Richard (Scott) Nelson — a Senior Instructional Designer and Senior Technical Writer with 20 years of experience building AI-driven adult learning programs and enterprise documentation for universities and tech…

About

Hi, I’m Richard (Scott) Nelson — a Senior Instructional Designer and Senior Technical Writer with 20 years of experience building AI-driven adult learning programs and enterprise documentation for universities and tech leaders like Meta, IBM, and Google. I design learning experiences using ADDIE and SAM, align training with business goals, and champion accessibility (WCAG 2.2) and rigorous evaluation to drive measurable impact across global teams.

I love collaborating with cross-functional teams, leveraging analytics and generative AI to accelerate knowledge transfer, and creating practical, scalable learning content. My work blends instructional design, content strategy, and hands-on production to deliver compelling, easy-to-use training and documentation across diverse audiences.

  • 13 years' experience
  • Joined December 2025

Industry experience

  • Software & Internet
  • Education
  • Professional Services
  • Media & Entertainment

Work experience· 6 roles

Documentation Engineer (Technical Writer III) · MetaOct 2024 – Jan 2025 · 4 mos

Wrote and maintained Meta’s accessibility documentation (WCAG 2.2), supporting ~70,000 employees worldwide. Redesigned information architecture for Meta’s Central Accessibility Wiki, improving navigation, compliance, and adoption across global teams. Collaborated to develop a maturity matrix for all Meta design systems to achieve European Accessibility Act (EAA) compliance by June 2025.

Senior Instructional Designer (Instructional Designer III) · SkillUp TechnologiesOct 2023 – Present · 3 yrs 2 mos

Designed formative and summative assessments for ACE-accredited IBM college courses, increasing deliverables by 120% across Agile sprints. Developed four 8-hour technical training programs in Storyline and Rise with an international team of 10 experts, covering cybersecurity, incident response, data analytics, and generative AI. Applied Bloom’s Taxonomy to ensure 95% of assessments achieved Level 3 (application) and 80% achieved Level 4+ (analysis), aligning with corporate learning standards.

Senior Instructional Designer · EPAM ContinuumNov 2019 – Oct 2023 · 4 yrs

Managed the full lifecycle of instructional design projects, aligning training solutions with client business goals and achieving a 90% satisfaction rate in participant feedback. Collaborated on digital change management with executives to produce engineer-assisted, online educational programs, increasing client engagement by 50%. Coordinated a team of 15+ SMEs to produce Agile Development IP supporting a $400,000 software engineering contract, contributing to a 33% annual revenue growth in L&D services.

Instructional Designer / Content Developer · Facebook (Meta)Oct 2017 – Oct 2019 · 2 yrs 1 mo
Senior Technical Writer (Technical Writer III) · The Home DepotOct 2016 – Oct 2017 · 1 yr 1 mo
Graphic, Instructional, & Interactive Designer · Independent ConsultantJan 2013 – Oct 2016 · 3 yrs 10 mos

Education· 6

B.A. in English · University of South Alabama2030 – 2000
M.A. in Writing · University of South Alabama2030 – 2002
Ph.D. in Rhetoric and Digital Communication · University of Texas at Austin2030 – 2016
Ph.D. · University of Texas at Austin2030 – 2016

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