VTuber Manager and multi-tasker always looking for the best way to resolve issues.
VTuber Manager and multi-tasker always looking for
the best way to resolve issues.
Long time gamer who’s been
working in and out of the
gaming industry for over a
decade
I helped the CEO shape what would become Aegis-Link.
Offering advices every step of the way and a consultation call ~6 months before their first wave debuts.
Providing ongoing customer support to buyers and sellers. Knowledge base: improving our help desk support and tools, working with Customer Care Specialists. Care Operations: managing customer care operations. Ensuring refunds of canceled orders, updating user details if needed. Reach out to buyers/sellers to address potential issues (e.g., shipping delays) with Sales team. Reach out to users/sellers to celebrate milestones.
Managing and onboarding new talents. From creative pitching to talent branding, going above and beyond to find the right people for the right tasks. Coordinating schedules, events, and appearances. Networking outreach to other talents outside of the group for collaborations. Working closely with production teams to ensure high-quality content is created and meeting deadlines. Facilitating communications between talents and creating a fun workspace environment. Scheduling and motivation management of talents. Helping talents stay out of trouble by implementing countermeasures against slander and defamation.
Processing questions and problems from users through ticketing system (Salesforce, Help Scout). Answering queries on blogs and forums and social media channels. Getting creative in finding solutions to technical problems and bugs. Encouraging user loyalty by providing outstanding service. Contributing to studio-wide community strategies. Supporting the community managers with ad-hoc tasks. Translating FAQ material and helping the games localization and QA tests when necessary.
Post a job and invite Rodrigue, or contact them directly. No hidden commission.